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Idyll Home Reviews 

208
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. People often mention that the ordering process is smooth and straightforward, while praising the stunning and exclusive items available. Consumers are consistently impressed by the prompt shipping and secure packaging that ensures items arrive safely. Shoppers note that the products exceed expectations in terms of charm, strength, and overall excellence. Though some reviewers experienced occasional delivery delays or unexpected product flaws. A few individuals noted that certain deliveries took longer than expected or items arrived with minor damages or issues. Despite these isolated setbacks, the vast majority of consumers remain extremely satisfied with their purchases.

What people talk about most

Product

Customers report widespread satisfaction and appreciation regarding product quality. Reviewers frequently... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, frequently highlighting fast shipping... See more

Quality

Users describe satisfaction with product quality, noting that items look exquisite, beautiful, and surpass... See more

Order

People report positive experiences with order processes, highlighting how easy it is to place items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Idyll Home is great for exclusive items you won't find anywhere else. I am a very satisfied repeat customer. Idyll Home offered me a personal service and it was so nice to deal with one real person... See more

Rated 5 out of 5 stars

Easy to find what I was looking for. Easy to order. Amazingly fast delivery, considering the size of the garden trellis I ordered. Love the trellis. Really elegant design that fits the space we ne... See more

Rated 5 out of 5 stars

Would definitely recommend this shop. I purchased some home accessories, cushions and bed throw. They arrived quickly by tracked Royal Mail service. The items looked exquisite and surpassed my expecta... See more

Rated 5 out of 5 stars

I was really pleased with the service I received from Idyll Homes. My pots came within a few days of ordering. One of them unfortunately arrived broken but Claire at Idyll arranged for a replacement,... See more


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Garden Furniture Shop
  4. Lighting Store
  5. Outdoor Furniture Store
  6. Rug Store

Written by the company

Idyll Home provide beautiful and interesting home accessories and furnishings. Whether it be a luxurious throw or cushion, handmade crockery, unique furniture or stunning lighting, we still get excited to find new and stylish home accessories that help create your own Idyll Home. We have curated a beautiful selection of modern home furnishings from simple, pared-down Scandi-style furniture to glamorous Moroccan lighting. We source from Danish brands such as Tine K Home and House Doctor, as well as the Dutch brand HKLIVING. We love the combination of modern and vintage home accessories that these European brands offer. We love to discover new handmade items from UK companies too.


Contact info

4.8

Excellent

TrustScore 5 out of 5

208 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(208)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Great website with clear, accurate images of products; I purchased some beautiful fairy lights, they were a good price & arrived quickly.

August 5, 2025
Rated 5 out of 5 stars

wonderful

Ordered the garden lanterns (solar) - absolutely gorgeous and customer service second to none, thank you!!!

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

High Quality Slippers

I bought some lovely high quality Annsofie- Shepherd Ladies Felt Slippers. They are perfect and I expect they will last along time given the robustness of the felt and leather. The rubber sole also allows quick trips to the bin if needed. The slippers were in the sale, arrived on time and were beautifully packaged.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Claire was incredibly helpful in…

Claire was incredibly helpful in organising the delivery of our bamboo modular sofa. The sofa looks great in the garden. The low profile and open bamboo design makes it blend in with the plants rather than monopolise the garden. We loved it so much we bought a third section! The delivery service was very fast and the delivery workers were very helpful and polite too. Couldn’t recommend it more!

May 27, 2025
Idyll Home logo

Reply from Idyll Home

Hi Cameron, thank you for your kind review, it is much appreciated!

Rated 1 out of 5 stars

SHADY CEO’s …

Well this is going to be a cracker folks I’ve never heard of anyone leaving a review thanking yet another scammer to say “THANK YOU SO MUCH FOR TAKING MY MONEY AND SENDING ME NOTHING I WILL MAKE A POINT IN FUTURE TO SEND YOU MORE MONEY FOR NOTHING NEXT WEEK”
When I buy online (and if there’s anyone out there who does any different please let me be know)and I don’t recieve what I’ve purchased I contact the scammer or shady ceo and ask them where my item is , they almost every time ignore you or send you back an email saying here is the tracking number , I already have the tracking number (fool) because I’ve been trying to track this item and absolutely nothing is happening so I want you to find out where it is the shady lady or gent then sends an email saying contact the courier company and this is where it gets good LEGALLY when you buy something online you pay the company , in this case IDYLL HOME it’s IDLE HOME who took my money so it’s IDLE HOME I entered into a contract with, NOT THE COURIER COMPANY IDLE HOME ENTERS INTO A CONTRACT WITH THE COURIER SERVICE IDLE HOME PAYS THE COURIER FOR A SERVICE WHICH IS TO DELIVER MY ITEM TO ME . Because I have never received A THING from IDLE HOME THEY are responsible and have to send me my item BUT then the SHADY CEO emails you back and says here is proof that your item was delivered and there’s a picture of A CLOSED DOOR 🤭, A HAND OR TWO 🤭 AND A BOX WHY HAS THE COURIER NOT TAPPED THE DOOR AND HANDED ME MY ITEM LIKE NEARLY EVERY OTHER COURIER COMPANY DOES I have returned home and had parcels at my front door I lift them and take them in if they fit or I’m keeping it good job if not I return it as one does. But WAIT FOR THIS A REAL SHADY CHARACTER SHE THEN SENDS ME THE RUDEST EMAIL SAYING “I take it this is you , you seem to make a habit of not recieving items as I said at the beginning of this review if I’m paying good honest money for something online and I don’t get it and I have tried EVERYTHING ELSE and exhausted myself sending email after email and I’m getting SHADY INFORMATION BACK FROM THE CEO LIKE TRACKING NUMBERS USELESS PHOTOGRAPHS YOU BET IM COMING ON TRUST PILOT AND LEAVING A TRUE AND HONEST REVIEW and that takes me back to the beginning of my TRUE AND HONEST REVIEW it’s only A FOOL WHO WOULD DO NOTHING BECAUSE I PAID MISS IDYLL HOME MY MONEY AND GOT NOTHING BUT IN HER EMAIL SHE SAYS “I take it this is you and you clearly do this regularly so I’m telling you that you’re getting nothing and if you get smart I’ll contact TRUST PILOT AND YOUR BANK AND REPORT YOU AS BEING AND COMMITTING FRAUD YOUR DOING THIS REGULARLY 😂😂well I wasn’t laughing when I read this 😡but what got me was I HAD TOLD HER IN THE PREVIOUS EMAIL I SENT HER TO EITHER SEND THE SLIPPERS ON NEXT DAY DELIVERY OR REFUND MY MONEY BECAUSE BY NOW I KNOW SHES SHADY AND IM GOING TO HAVE TO FIGHT TO GET MY MONEY BACK AND IF SHE DID NOT DO THIS I WOULD PUT A TRUE AND HONEST REVIEW ON TRUST PILOT AND CONTACT MY BANK TO OPEN A DISPUTE AND HERE SHE IS NOW CLEARLY TERRIFIED I PUT A TRUE AND HONEST REVIEW ON TRUST PILOT SHES SHOT OVER TO THERE WEBSITE BECAUSE SHES CLEARLY SCARED BECAUSE SHE MUST GET BAD REVIEWS REGULARLY ON THERE BECAUSE WHO WOULD ACTUALLY THINK TO DO THAT IF THEY HAD NOTHING TO HIDE SHES CHECKING I THOUGHT SHES HAD THIS BEFORE SHES DONE THIS TO OTHERS AND MUST CHECK REGULARLY well she will be caught out imagine THREATENING SOMEONE LIKE THIS ESPECIALLY WHEN I GOT NO SLIPPERS I PAID HER £29.95 AND GOT NOTHING , NOUT , NADA , NIX BUT I WILL GET MY MONEY BACK. People DO NOT BE SCARED OR BULLIED BYE THIS M’s SHADE PLEASE .

February 14, 2025
Unprompted review
Idyll Home logo

Reply from Idyll Home

Hi Lindsey, you did receive your parcel 2 days after you ordered it (the order was placed as standard delivery) and we send you the proof from Royal Mail that it had been delivered to you. We received a string of threatening and abusive emails the day after your order was placed saying that you hadn't received it, calling us "Liars" etc and that you wanted a refund or you would leave a negative review. After looking into your profile on Trust Pilot we could see that you have a pattern of doing this to other businesses and we have since reported you to Trust Pilot.

Rated 4 out of 5 stars

Thumbs Up!

Claire in Customer Services was able to deal with an issue with the courier delivering later than expected and arrange a return and full refund.

December 23, 2024
Idyll Home logo

Reply from Idyll Home

Hi Nicola, I think we spoke to you on Christmas Eve to confirm that the order left us on the 23rd of December with a next day courier and there was still time for it to be delivered. The courier didn’t deliver on Christmas Eve as promised and we are sorry about this but we cannot control any issues the courier has once the order leaves. If you would like to contact us we can arrange a courier refund for you.

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