Idyll Home is great for exclusive items you won't find anywhere else. I am a very satisfied repeat customer. Idyll Home offered me a personal service and it was so nice to deal with one real person... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy to find what I was looking for. Easy to order. Amazingly fast delivery, considering the size of the garden trellis I ordered. Love the trellis. Really elegant design that fits the space we ne... See more
Would definitely recommend this shop. I purchased some home accessories, cushions and bed throw. They arrived quickly by tracked Royal Mail service. The items looked exquisite and surpassed my expecta... See more
I was really pleased with the service I received from Idyll Homes. My pots came within a few days of ordering. One of them unfortunately arrived broken but Claire at Idyll arranged for a replacement,... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Lighting Store
- Outdoor Furniture Store
- Rug Store
Written by the company
Idyll Home provide beautiful and interesting home accessories and furnishings. Whether it be a luxurious throw or cushion, handmade crockery, unique furniture or stunning lighting, we still get excited to find new and stylish home accessories that help create your own Idyll Home. We have curated a beautiful selection of modern home furnishings from simple, pared-down Scandi-style furniture to glamorous Moroccan lighting. We source from Danish brands such as Tine K Home and House Doctor, as well as the Dutch brand HKLIVING. We love the combination of modern and vintage home accessories that these European brands offer. We love to discover new handmade items from UK companies too.
Contact info
Gus Logistics, Unit 1 Link Park Way, Cheshire Green Industrial Park, CW5 6RX, Nantwich, United Kingdom
- 01270812717
- enquiries@idyllhome.co.uk
- www.idyllhome.co.uk
4.8
Excellent
208 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Gorgeous product and arrived quickly
Gorgeous product and arrived quickly. Improvement - add the personalisation feature within the website purchase journey. Overall great and pleased with product!
August 27, 2024
silver screws not brass supplied and…
silver screws not brass supplied and inside screws missing
August 23, 2024
Reply from Idyll Home
Hi Gillian, I am sorry to hear you had a problem with the lights, if you had contacted us we could have sorted this out for you but we haven't heard anything until this review was posted. If you would still like help with the lights please let us know.
I had a problem with my dandelion lights!
I had a problem with my dandelion lights and contacted Idyll Home.
I was given clear advice as to how to check my lights, etc, and when this did not solve the problem they arranged for a collection of my lights.
I have now received replacement lights and my garden is once again pretty at night time, especially for the hedgehogs that visit when I am sleeping.
A very happy customer and prickly friends.
May 30, 2024
Unprompted review
Avoid the Vence Window box
We purchased the Vence Window box x 2 in October 2021. They were not cheap. It is "crafted from galvanised metal". We anticipated a few years of use on the front wall of our property. It is now rusted and filled with holes both unsightly and unusable. Contact with Idyll has proved of no benefit. Beware!
May 16, 2024
Unprompted review
Reply from Idyll Home
Hi Barry, galvanised metal will rust over time it is the nature of the material and it will depend on the conditions kept as to how long it will last. We cannot replace the planters 3 almost years after the sale, unfortunately, sorry about that.
Very Happy Customer
A really efficient company to deal with and very competitive prices. Customer service above and beyond and this was tested when I had a tiny issue - they could not have been more willing and prompt in resolving it. I see they have mainly 5 star reviews and these are very well deserved.
April 25, 2024
Unprompted review
Not a great experience
The product delivered was very different from the picture. The product wasn’t on a pallet but then had to be returned on a pallet. So far not a good experience and now fighting to get my money back.
March 21, 2024
Unprompted review
Reply from Idyll Home
Hi Jamie, as we have discussed with you to refund the items they will need to be returned to us in a re-saleable condition. All items are fully refundable if they are returned as they came out to you.
Great service!
The hat I bought is great quality and fashionable.
Delivery were fast. Thank you.
February 26, 2024
Lovely product
Lovely product. Great service. Amazing post purchase help when socket didn’t work. Thank you.
January 2, 2024
I would highly recommend this store
I would highly recommend this store. I bought a beautiful terracotta bowl in their sale which was much reduced from its original price and cheaper than anywhere else I could find it online.
It arrived securely packed within days despite many outlets still being closed for the Christmas break.
This is the second time I have bought items from this company and I have not been disappointed with either the quality of the items nor the care and speed with which they have been dispatched.
December 28, 2023
Prompt delivery
Prompt delivery. The lights on the copper star didn't twinkle like the description said so a bit disappointed with that but otherwise ok.
December 27, 2023
Very good company
November 25, 2023
Ordered these slipper as a present…
Ordered these slipper as a present excellent item delivered really quickly
November 24, 2023
Lousy service
Just bought a lamp. Nice looking but dreadful technical design: impossible to disassemble to insert the bulb - and the bulb recommended was simply too large. The item is no longer available and there are no reviews. I wonder why.
Idyll home now want me to buy packaging and pay postage to return their bulky and faulty item. They are not willing to collect it. They also suggest I should have kept the packaging (for months?) in case of a problem.
Honestly, I try to support small / independent businesses but John Lewis here I come.
November 2, 2023
Unprompted review
Reply from Idyll Home
Hi Mitzi, from what you have explained the light was not broken when you received it but when you were inserting the bulb you have broken the bulb housing. The item is no longer available because it is sold out and as we explained we have not come across this issue before with the bulb size before so we would need to investigate how this has happened. We could have arranged to collect the item but you explained that you have thrown away all the packaging the day after receiving the light so we did suggest that you find a box to return it in.
Excellent verything was excellent about this…
Everything was excellent about this company. Customer service was quick, efficient, respectful and helpful. Claire was patient and accommodating
October 5, 2023
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