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Idyll Home Reviews 

208
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. People often mention that the ordering process is smooth and straightforward, while praising the stunning and exclusive items available. Consumers are consistently impressed by the prompt shipping and secure packaging that ensures items arrive safely. Shoppers note that the products exceed expectations in terms of charm, strength, and overall excellence. Though some reviewers experienced occasional delivery delays or unexpected product flaws. A few individuals noted that certain deliveries took longer than expected or items arrived with minor damages or issues. Despite these isolated setbacks, the vast majority of consumers remain extremely satisfied with their purchases.

What people talk about most

Product

Customers report widespread satisfaction and appreciation regarding product quality. Reviewers frequently... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, frequently highlighting fast shipping... See more

Quality

Users describe satisfaction with product quality, noting that items look exquisite, beautiful, and surpass... See more

Order

People report positive experiences with order processes, highlighting how easy it is to place items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Idyll Home is great for exclusive items you won't find anywhere else. I am a very satisfied repeat customer. Idyll Home offered me a personal service and it was so nice to deal with one real person... See more

Rated 5 out of 5 stars

Easy to find what I was looking for. Easy to order. Amazingly fast delivery, considering the size of the garden trellis I ordered. Love the trellis. Really elegant design that fits the space we ne... See more

Rated 5 out of 5 stars

Would definitely recommend this shop. I purchased some home accessories, cushions and bed throw. They arrived quickly by tracked Royal Mail service. The items looked exquisite and surpassed my expecta... See more

Rated 5 out of 5 stars

I was really pleased with the service I received from Idyll Homes. My pots came within a few days of ordering. One of them unfortunately arrived broken but Claire at Idyll arranged for a replacement,... See more


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Garden Furniture Shop
  4. Lighting Store
  5. Outdoor Furniture Store
  6. Rug Store

Written by the company

Idyll Home provide beautiful and interesting home accessories and furnishings. Whether it be a luxurious throw or cushion, handmade crockery, unique furniture or stunning lighting, we still get excited to find new and stylish home accessories that help create your own Idyll Home. We have curated a beautiful selection of modern home furnishings from simple, pared-down Scandi-style furniture to glamorous Moroccan lighting. We source from Danish brands such as Tine K Home and House Doctor, as well as the Dutch brand HKLIVING. We love the combination of modern and vintage home accessories that these European brands offer. We love to discover new handmade items from UK companies too.


Contact info

4.8

Excellent

TrustScore 5 out of 5

208 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(208)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

'Dandelion' garden lights

'Dandelion' garden lights
I ordered 3 of these to brighten a dark spot in the garden. They arrived quickly and were well-packaged. The lights themselves seem sturdy which is good as you bend the stems to the desired shape. I made mine look more like aliums than dandelions! They are really pretty and I may well order more.

September 4, 2023
Rated 3 out of 5 stars

Nice when lit but overall dissapointed.

Good size but didn't like so much coloured discs,looked a bit cheap, however I cut some of them off, hung at window and nice when lit. I would have returned but had already paid for postage and didn't want to pay to return. Fast service.

August 2, 2023
Rated 5 out of 5 stars

Idyll were extremely attentive to my…

Idyll were extremely attentive to my initial order which unfortunately went missing in postal service.
I was sent a replacements, covering my total order, as soon as advised of the loss.
The solar lamps are truly beautiful, well-made and highly unusual, feel fortunate to have them.
This is an extremely reliable and professional company and would highly recommend.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I can't comment on the product as the order hasn't arrived. Appears to be issue with Royal Mail.
However after a very swift response from Idyll Home they are sending a replacement order. Great customer service!

July 3, 2023
Idyll Home logo

Reply from Idyll Home

Hi Karen, unfortunately Royal Mail lost your order as you can see from the tracking, we have arranged for replacements to be sent out to you.

Rated 3 out of 5 stars

Great product. Delivery company disorganised.

The product I received was beautiful and I am very happy with the quality.
My issue was with the delivery company which Idyll Home uses. It took over a month to deliver.
The company gave me 3 separate dates for which they failed to turn up and did not let me know.
It was finally delivered on the 4 th date a month after ordering

July 4, 2023
Unprompted review
Idyll Home logo

Reply from Idyll Home

Hi, we are sorry for the delay with the delivery company, I know for the larger items of furniture they are only in your area once a week but I cannot understand why they have failed to deliver for 3 weeks in a row. We have forwarded your message to the courier company who dealt with the delivery.

Rated 5 out of 5 stars

FANTASTIC

I’m a returning customer. I’m absolutely delighted with the plant pots I’ve purchased. Beautiful, modern and fantastic quality. The style and size I bought is so unique and can’t be found anywhere else. I wish they offer a few more larger sizes in the concrete pots because I now only trust Idyll Home for the quality.
The delivery service is also fast. I honestly can’t fault Idyll Home and would highly recommend them. Thank you so much.

June 12, 2023
Rated 5 out of 5 stars

I'd definitely recommend shopping with Idyll

Had a great experience buying a new garden furniture set with Idyll. They were most competitive on price for the set that we wanted, but they didn't disappoint on efficiency or customer service. What we ordered arrived on time, as ordered and when we did have a question it was dealt with really well. I'd shop here again.

May 23, 2023

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