Banner for Idyll Home

Idyll Home Reviews 

208
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. People often mention that the ordering process is smooth and straightforward, while praising the stunning and exclusive items available. Consumers are consistently impressed by the prompt shipping and secure packaging that ensures items arrive safely. Shoppers note that the products exceed expectations in terms of charm, strength, and overall excellence. Though some reviewers experienced occasional delivery delays or unexpected product flaws. A few individuals noted that certain deliveries took longer than expected or items arrived with minor damages or issues. Despite these isolated setbacks, the vast majority of consumers remain extremely satisfied with their purchases.

What people talk about most

Product

Customers report widespread satisfaction and appreciation regarding product quality. Reviewers frequently... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, frequently highlighting fast shipping... See more

Quality

Users describe satisfaction with product quality, noting that items look exquisite, beautiful, and surpass... See more

Order

People report positive experiences with order processes, highlighting how easy it is to place items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Idyll Home is great for exclusive items you won't find anywhere else. I am a very satisfied repeat customer. Idyll Home offered me a personal service and it was so nice to deal with one real person... See more

Rated 5 out of 5 stars

Easy to find what I was looking for. Easy to order. Amazingly fast delivery, considering the size of the garden trellis I ordered. Love the trellis. Really elegant design that fits the space we ne... See more

Rated 5 out of 5 stars

Would definitely recommend this shop. I purchased some home accessories, cushions and bed throw. They arrived quickly by tracked Royal Mail service. The items looked exquisite and surpassed my expecta... See more

Rated 5 out of 5 stars

I was really pleased with the service I received from Idyll Homes. My pots came within a few days of ordering. One of them unfortunately arrived broken but Claire at Idyll arranged for a replacement,... See more


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Garden Furniture Shop
  4. Lighting Store
  5. Outdoor Furniture Store
  6. Rug Store

Written by the company

Idyll Home provide beautiful and interesting home accessories and furnishings. Whether it be a luxurious throw or cushion, handmade crockery, unique furniture or stunning lighting, we still get excited to find new and stylish home accessories that help create your own Idyll Home. We have curated a beautiful selection of modern home furnishings from simple, pared-down Scandi-style furniture to glamorous Moroccan lighting. We source from Danish brands such as Tine K Home and House Doctor, as well as the Dutch brand HKLIVING. We love the combination of modern and vintage home accessories that these European brands offer. We love to discover new handmade items from UK companies too.


Contact info

4.8

Excellent

TrustScore 5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(208)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nice pots but…

It is true that this was a fast delivery, but the pots came all muddy. Also, I wanted to buy more than 3 but that was not possible for some reason (they were availableaftermy purchase). So now I need pot no. 4 and I have to pay for the delivery again. Once I have washed the pots I can really see what they would be like once up on my trellis.

April 27, 2023
Idyll Home logo

Reply from Idyll Home

Hi Katarina, the terracotta pots have an aged finish and this is how they are meant to look, it isn't mud but a finish to age the pots. At the time the order was placed we did only have 3 left in stock but we have since had another delivery, hope that helps.

Rated 5 out of 5 stars

Excellent customer service.

I ordered a garden trading bathroom light, there was a problem and Claire from Idyll home has sorted it out, this is a lovely company with excellent customer service, thank you x

March 12, 2023
Idyll Home logo

Reply from Idyll Home

Hi Katharine,

We were out of stock of the lights so we couldn't replace this for you at the time, we had been trying to get the wholesaler to send out a replacement for you this last week but they have also not been able to organise this unfortunately. I have emailed you to ask if you can please return the lights at our cost and we will get the order refunded for you so we await your reply. All the shipping costs will be fully refunded of course this is standard practice, this includes the next day shipping cost to send the order out so you will not be out of pocket. We do apologise for the inconvenience caused due to the missing part in the light fixture and the delay in trying to get this sourced for you.

Rated 5 out of 5 stars

🌟Star product

Fabulous looking light in shape of star 🌟.Can’t help but love it , and it not just for Christmas beauty !
Thank you .

December 23, 2022
Rated 5 out of 5 stars

Great customer service

Great customer service, I have been after this item for a long time, and was notified when item was back in stock. Over the moon with purchase. Thank you once again!

December 17, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look