Easy to find what I was looking for. Easy to order. Amazingly fast delivery, considering the size of the garden trellis I ordered. Love the trellis. Really elegant design that fits the space we ne... See more
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Review summary
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Idyll Home is great for exclusive items you won't find anywhere else. I am a very satisfied repeat customer. Idyll Home offered me a personal service and it was so nice to deal with one real person... See more
I was really pleased with the service I received from Idyll Homes. My pots came within a few days of ordering. One of them unfortunately arrived broken but Claire at Idyll arranged for a replacement,... See more
A very friendly super efficient lady helped with my somewhat slightly bespoke request order and it has already been dispatched within 24 hours . I have bought a similar product from them before and th... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Lighting Store
- Outdoor Furniture Store
- Rug Store
Written by the company
Idyll Home provide beautiful and interesting home accessories and furnishings. Whether it be a luxurious throw or cushion, handmade crockery, unique furniture or stunning lighting, we still get excited to find new and stylish home accessories that help create your own Idyll Home. We have curated a beautiful selection of modern home furnishings from simple, pared-down Scandi-style furniture to glamorous Moroccan lighting. We source from Danish brands such as Tine K Home and House Doctor, as well as the Dutch brand HKLIVING. We love the combination of modern and vintage home accessories that these European brands offer. We love to discover new handmade items from UK companies too.
Contact info
Gus Logistics, Unit 1 Link Park Way, Cheshire Green Industrial Park, CW5 6RX, Nantwich, United Kingdom
- 01270812717
- enquiries@idyllhome.co.uk
- www.idyllhome.co.uk
4.8
Excellent
208 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Love my star delivered perfect…
Love my star delivered perfect condition would definitely recommend idyll Home
December 2, 2022
First order - will return
First order - I wanted these confetti lights last year and couldn’t find them. So this year I looked again - still in short supply but Idyll Home had them and at a slightly lower price than elsewhere.
Delivery was pretty speedy given current issues with parcels in general and the lights are just as I envisioned.
December 1, 2022
Excellent service and beautiful…
Excellent service and beautiful product. Will use again as produce great and ordering easy.
November 25, 2022
Very poor customer service and…
Very poor customer service and aftercare.
We have experienced exactly the same issue as the customer below. Garden Trading acknowledged the issue yet Idyll Home refused to do anything about it.
Extremely disappointing to see that despite being told this hadn’t been seen before that I can now see someone else has had exactly the same problem
November 7, 2022
Unprompted review
Reply from Idyll Home
I'm afraid as we did explain we cannot accept a return after 3 months of use unless the bench was faulty which was not found to be the case by ourselves or the manufacturer. If you had contacted us within the 28 day return policy to let us know you were not happy with the item we would have of course refunded this for you and helped you organise a return. We do stress that you do check your order as soon as it is delivered to make sure you are happy with it or at least within the 28 day return policy.
Nice site and great items of relevance
Nice site and great items of relevance. Love the gardening apron which will be well used!
November 15, 2022
Customer service is amazing
Customer service is amazing. First item arrived smashed so I emailed and this was put right so quickly I had a new one in 2 days
October 27, 2022
Parcel arrived well packed and in good…
Parcel arrived well packed and in good time. Excellent buying experience.
October 23, 2022
Lovely product just as described and…
Lovely product just as described and good communication with the seller
October 14, 2022
Furniture not fit for purpose
I ordered furniture through this company from garden trading. When we opened the sofas and tried using them they are simply not fit for purpose. You cannot sit of the sofa without falling through the bottom of it. Because I didn’t open the package immediately due to house renovations I have now wasted countless emails as refusing to be held accountable for selling something that doesn’t actually work as stated. Disappointed as our garden looks lovely with sofas that we can’t use. I shall be dumping them as that is really the only option.
October 13, 2022
Unprompted review
Reply from Idyll Home
Hi Lucy, we are truly sorry to see this, as we have explained previously we are not able accept a return 3 months after the delivery date. We do ask that you check you are happy with the item as soon as possible after the delivery as obviously once it has been used for a while it cannot be returned. We have not heard of this problem before with the popular Porthallow sofa and after reporting it to the manufacturer Garden Trading, it is not something they have come across before either. We do stress that you check your goods on delivery and report any issues as soon as possible to avoid this situation.
Bum vase
Very attentive especially Claire, pleased and will definitely be using this company again 5 stars 😃
October 4, 2022
Pretty LED sparkly heart wall hanging.
I’m so happy with my purchase. Product exactly as advertised. The LED sparkly heart wall hanging is gorgeous!! Looks so pretty when lit in the evening. 😊
Thanks
Clare
September 12, 2022
Speedy delivery good communication
August 25, 2022
Lovely product and great communication…
Lovely product and great communication from the seller.
August 20, 2022
Great value…
Order was processed and delivered promptly. Item is great value and will be purchasing more in the future
August 9, 2022
Plants and a pot
The plants and a pot have arrived nicely packaged and as described on the page. ⭐️⭐️⭐️⭐️⭐️Thank you 😊
August 8, 2022
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