While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive technical knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, often resolving issues quickly and efficiently. Reviewers also commend the fast response times and the overall excellent service, noting the smooth operation of their websites. However, some customers were dissatisfied with the service, experiencing issues such as unexpected account suspensions and website downtime due to service-related problems. A few people also mentioned difficulties accessing support, with some reporting slow responses or an inability to submit tickets, leading to frustration and negative consequences.

What people talk about most

Customer service

Customers had positive experiences with customer service, often praising the support team for being helpful,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient support.... See more

Website

People report ambiguous experiences with website services. Many customers praise the excellent tech support,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional quality,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used iFastNet for at least 10 years now. This is probably the only service I've used where everything has always worked smoothly. This is especially so thanks to their customer support. If you... See more

Rated 5 out of 5 stars

I had a major problem with whole site and even lost all of my folders and files and data, which probably had not much to do with iFastnet itself but because of third party issues or me making a mess o... See more

Rated 5 out of 5 stars

I had a very tricky problem. My Support requests were answered within minutes and finally "elevated" to a higher level Support. They found the difficult little error I had somehow made and quickly m... See more

Rated 5 out of 5 stars

My Website has been 17 YEARS with old Host but they grew complacent & expensive. Just so terrified to move Hosts but plucked up courage to try iFastNet. A couple of little transfer problems bringi... See more


Company details

  1. Web Hosting Company

Written by the company

Shared hosting, VPS servers, Dedicated servers and much more at iFastNet!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We've had several issues restoring…

We've had several issues restoring backups and resolving Joomla migration problems. I must say the team worked tirelessly to resolve complex migration issues and was able to restore our site in a timely manner; we are very grateful for that.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

10 years of positive experiences!!!

I have used this company for about 10 years and I have never had an issue with the service. The support always go above and beyond to help in a timely manner to help with any questions I may have. I highly recommend this company for hosting and domain services, anything from somebody who wants a website for a hobby, freelancers all the way up to big businesses

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Best support ever, if needed.

I’ve had a premium hosting plan for over a decade and it has been a very nice experience. Never a technical hick-up, and the ones i have caused myself has been resolved quickly. The support function is the best I have come across ever. Always quick to answer, and with an angel’s patience.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent tech support.Been using this…

Excellent tech support.Been using this company to host a number of websites for a few years.the tech support is in general very quick and responsive. Tech support impress me with their tech knowledge and were very helpful today with a recent website issue error involving 404 codes

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

More issues with these clowns

More issues with these clowns
Seriously, stay away from these, my sites have been down for over 3 months. Missing Christmas and valentines ~Sales.
They take money but make excuses to put off line to try to get you to pay more
Scammers
The last reply stated they wanted to put it right. Thats justbto look good on here.
They had already gone in to my site to help with bandwidth, they are only ones who made changes. I added cloudflare after they told me too as they said doing both would stop this ever happening again. We have about 20 site visitors a day. Google really penalised us as they keep taking site down. That effects google ranking. After THEY went in and made changes to our site and us joining cloudflare, the site again went down after few days due to bandwidth. So are they liars, scammers or just incompentent. Oh i almost forgot. How do you get told taking your site down. You dont. You just notice that orders have stopped and thats how you find out they closed your site down. If they really wanted to sort things they would contact us direct. 1 day since we put in latest support ticket and still waiting. Not great huh

February 12, 2026
Unprompted review
iFastNet LTD logo

Reply from iFastNet LTD

Dear valued customer,

Thank you for taking the time to share your experience, and we sincerely apologise for the frustration and inconvenience you've faced, particularly during such important trading periods as Christmas and Valentine's Day. We completely understand how critical uptime is for your business, and we take your concerns very seriously.

We would be more than happy to investigate this matter thoroughly to get to the bottom of what has been causing these recurring issues with your site. We want to fully understand the timeline of events, the changes that were made, and why the bandwidth problems have persisted despite the steps taken, including the addition of Cloudflare.

To demonstrate our commitment to putting this right, we would like to offer you a free upgrade to a more suitable plan that better accommodates your site's needs, ensuring you have the resources and bandwidth required to keep your site running smoothly without interruption.

While we understand your frustration, we are proud of the level of support we provide to our customers, as reflected in the many positive reviews on our Trustpilot page (https://www.trustpilot.com/review/ifastnet.com). We hold ourselves to a high standard and we recognise that in your case, we have not met that standard — which is exactly why we want to make this right.

We kindly ask that you get in touch with our support team directly and quote this Trustpilot review so that your case is prioritised accordingly. We will ensure that your concerns are addressed promptly and that you are fully satisfied with the resolution.

Your business matters to us, and we are committed to restoring your confidence in our service.

Kind regards,
The iFastNet Team

Rated 5 out of 5 stars

Excellent service

I've used iFastNet for at least 10 years now. This is probably the only service I've used where everything has always worked smoothly. This is especially so thanks to their customer support.

If you ever need to submit a ticket, the team replies very quickly, and the problem gets resolved without issue or headache. I'm writing this after having submitted a ticket less than 30 minutes ago and having my issue resolved. Seriously, great work!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I am a beginner who is trying to be…

I am a beginner who is trying to be good at Web hosting or building. You guys took care of my concerns promptly! I paid Super premium and you made sure you take care of my concerns! Amazing Support! Keep it up!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely the Best Hosting Company…

Absolutely the Best Hosting Company I've Ever Used!

This is, without a doubt, the premier hosting provider I have encountered. The service is exceptional on every level.

The platform itself is superb—my website's speed and performance are remarkable. But what truly sets them apart is their outstanding support team.

As a complete beginner with zero experience in deploying a site, I was nervous. Their support team was not only highly professional and readily available, but they also provided incredible, patient guidance. They helped me from start to finish, walking me through every step in real-time. No question was too small, and they resolved every single issue with my site promptly and effectively.

Don't waste your time shopping around. Everything you need for a fast, reliable, and stress-free hosting experience is right here.

January 31, 2026
Unprompted review
Rated 2 out of 5 stars

BEWARE

update- they suspended my service that was suppose to end in feb.. lol they must have saw this! BEWARE! NO WAY TO CANCEL UNPAID INVOICE! *Unless you message support and wait days.
Unreliable service, seem to be lying about who they host for. There is absulety no way this service handles anything over 300 gb traffic, with lack lusters features like not being able to downgrade your service, only upgrade! its all a scheme that kinda works for some people. two stars because i have three URLs hosted here, i would put 0 stars but id be lying..
I WILL be moving host this feb

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

The amazing support team

The amazing support team, you are truly exceptional.

You provide valuable customer advice, resolve issues, and offer technical assistance. Quality, efficiency, and professionalism.
Thank you again.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

The best hosting company so far.

The best hosting company so far.
The hosting service is excellent, website speed is awesome.
Also the support team is very professional and the respond is quick.
Don't waste your time with other services, all what you want is here...The premier hosting provider thus far.
The hosting platform is superb, website velocity is remarkable.
Furthermore, the support staff is exceedingly proficient and their replies are prompt.
Refrain from squandering your time with alternative platforms; everything you necessitate is right here...

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

Unlimited is not unlimited at all

Unlimited is not unlimited at all. After a short time, my account was restricted without any clear reason.
Support was unhelpful and did not provide a real solution.

I paid for the service, but no refund was given, even though the service did not work as advertised.
Very disappointing experience. I would not recommend this provider.

December 26, 2025
Unprompted review
iFastNet LTD logo

Reply from iFastNet LTD

Thank you for taking the time to share your feedback, and I'm genuinely sorry to hear about your disappointing experience with us.

You're absolutely right that we advertise unlimited space and bandwidth, and for the vast majority of our customers, that's exactly what they receive without any issues. However, in very rare and extreme cases where resource usage significantly impacts server performance for other users, we may need to apply some limits. These situations are genuinely uncommon, and we always aim to explain the specific reasons when they occur.

I'm concerned to hear that you didn't receive a clear explanation from our support team, as that's certainly not the experience we want anyone to have. If you could share your ticket ID with us, I'd very much like to look into what happened and understand where the communication fell short.

Regarding your refund, our support team would absolutely be happy to arrange a refund for any unused time in situations where service ended prematurely. I'm sorry this wasn't offered to you initially, and I'd encourage you to get back in touch with us so we can put this right.

This really isn't the experience our customers typically have, and I want to make sure we reach a satisfactory resolution for you. Please do reach out again, and we'll make sure your concerns are properly addressed.

Rated 5 out of 5 stars

I had a very tricky problem - Solved!!

I had a very tricky problem. My Support requests were answered within minutes and finally "elevated" to a higher level Support. They found the difficult little error I had somehow made and quickly me the information to solve it.
iFastNet is *without doubt* the best, fastest Support I have had with a Domain Host. Together with iFastNet's affordability, it makes this company one that I will keep using as long as there service is like this.
I absolutely and thoroughly recommend iFastNet

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Availability

Availability: 100%, as I've never experienced been waiting for more that 4 hours to get their reply
Efficiency: 100%, all the challenges I've been facing where their intervention have been involved always found a solution

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

A fraudulent company with a mafia-like policies

My experience with iFastNet has been extremely disappointing.
I purchased their Ultimate Premium Hosting plan for my website medicine-21.com, and without any prior notice or explanation, my hosting account was suddenly suspended.

What made the situation worse is that I was completely denied access to my cPanel, website files, and database, which caused major disruption to my work.
I contacted support multiple times asking for an explanation and for temporary access to retrieve my data, but I received no response at all.

This experience caused financial loss and wasted time, and I was left unable to recover my own website data. Based on my experience, I cannot recommend their services.

December 5, 2025
Unprompted review
iFastNet LTD logo

Reply from iFastNet LTD

Thank you for taking the time to share your feedback, and I'm genuinely sorry to hear about your frustrating experience. This certainly isn't representative of the service we provide to our many satisfied customers, as reflected in the great reviews here, and I'd like to address your concerns directly.

Firstly, I must respectfully disagree with the characterisation of our company and staff. Our support team are trained to be customer friendly and to offer the best possible solutions. We absolutely don't operate in the way you've described, and I'm sorry your experience has left you with that impression.

Since you've provided your domain, I've been able to look into what happened with medicine-21.com. Our logs show that the site was running a WordPress multisite installation which was malfunctioning and consistently using 400% CPU cores. Our support staff actually spent over an hour debugging the code to try and identify the cause, but unfortunately were unsuccessful. WordPress multisite configurations can be extremely complicated, and when they malfunction, it's typically due to plugins or customisations made to the site, as WordPress multisite by default runs optimally without such issues.

Regarding access to your data, our support team will always provide a full backup of customer data. That's your right, and we would never refuse to provide data backups. I'm sorry if this wasn't made clear to you.

I'm concerned that you say you received no response to your support requests, as this is very unusual. Our support tickets are typically replied to within minutes, and we're widely praised for our excellent support speed, as reflected in many reviews here. We never ignore or refuse to reply to a support ticket under any circumstances. It's possible you may not have been using our official support portal at https://support.ifastnet.com, which is linked from our website, emails, and throughout our systems to guide customers to the right place.

We would be more than happy to provide a refund for any unused time on your account. Please do come back to our support team and quote this review. I can guarantee we'll work with you to reach a satisfactory resolution, including providing your data backup.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look