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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive technical knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, often resolving issues quickly and efficiently. Reviewers also commend the fast response times and the overall excellent service, noting the smooth operation of their websites. However, some customers were dissatisfied with the service, experiencing issues such as unexpected account suspensions and website downtime due to service-related problems. A few people also mentioned difficulties accessing support, with some reporting slow responses or an inability to submit tickets, leading to frustration and negative consequences.

What people talk about most

Customer service

Customers had positive experiences with customer service, often praising the support team for being helpful,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient support.... See more

Website

People report ambiguous experiences with website services. Many customers praise the excellent tech support,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional quality,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used iFastNet for at least 10 years now. This is probably the only service I've used where everything has always worked smoothly. This is especially so thanks to their customer support. If you... See more

Rated 5 out of 5 stars

I had a major problem with whole site and even lost all of my folders and files and data, which probably had not much to do with iFastnet itself but because of third party issues or me making a mess o... See more

Rated 5 out of 5 stars

I had a very tricky problem. My Support requests were answered within minutes and finally "elevated" to a higher level Support. They found the difficult little error I had somehow made and quickly m... See more

Rated 5 out of 5 stars

My Website has been 17 YEARS with old Host but they grew complacent & expensive. Just so terrified to move Hosts but plucked up courage to try iFastNet. A couple of little transfer problems bringi... See more


Company details

  1. Web Hosting Company

Written by the company

Shared hosting, VPS servers, Dedicated servers and much more at iFastNet!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You can't go wrong. iFastNet LTD

IFastNet LTD, 5 stars because there weren't more stars. I have been with them since 2008. I started out with a Premium account, and then moved to a VPS. I had no idea about a VPS or how to get started. The support has been phenomenal. Never talked down to, or made to feel inadequate. Support was quick and always professional. If you're just starting out with self-hosting, and looking for a service that won't look down on you for any question, this will be your place. I had a catastrophic failure on my site this month December 1, and needed a backup. I sent a support ticket and when I got up the next morning, they already had it restored. Then contacted them around 8 am for more assistance and got a response in 30 min. Whatever you do, don't miss out on this fine service from iFastNet. I've had a Blog, Forum, and two personal websites with them all this time.
Thanks for the service!!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch

Top notch. It's simple and support is amazingly fast and efficient. I really love it.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

I have used IFastnet for over 10 years+…

I have used IFastnet for over 10 years+ and never had a problem.
Experimented with other hosting companies but none were a patch on IFastnet, and so I will continue to use them.
My last problem was sorted in less than 5 minutes, I mean how they did it in that time no idea.
Definite 5 Stars

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

The best service I ever got from a…

The best service I ever got from a hosting company. I found them via an advert from a random influencer online and I'd want to hug them right now. 100% uptime and almost immediate support.

I'm subscribing for life.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue with my website showing…

I had an issue with my website showing a 404 error after changing the Python version, and the site stopped working. The support team at Ifasnet was incredibly professional, quick, and efficient. They guided me through the restoration process, and thanks to their help, my website is now fully operational.

I highly recommend Ifasnet for their excellent customer service and technical expertise. They really go the extra mile to make sure your site works perfectly.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Support Service when Transferring to iFast!

My Website has been 17 YEARS with old Host but they grew complacent & expensive. Just so terrified to move Hosts but plucked up courage to try iFastNet.
A couple of little transfer problems bringing my WordPress site over - obviously *my* fault - iFastNet support fixed them QUICKLY and got my site running.
Really quite amazing service!
Now, I have only just joined, and I can't comment on service in a few years time, but if its anything like this it will be the most excellent host.
As for now, congrats to the support team. You are doing your company proud! 😊😄😊

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

I have been with this company for over…

I have been with this company for over 14 years. they have decent response times for me. I am in America and they are in the Uk. so its like a 6 hr. time difference.
they always know how to handle my crazy situations.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Always attentive

I've always received positive and timely responses from each IFASNET server. Thank you for always being responsive to each request and resolving them so quickly.

May 21, 2025
Unprompted review
iFastNet LTD logo

Reply from iFastNet LTD

Hi there,

Thanks for your nice review and kind words, I am glad you are satisfied with our service.

I noticed you rated iFastNet 1 our of 5 but gave us a good review, I think it may of been a mistake giving a 1 star review and would really appreciate it if you would change that to a higher rating if possible please?

Many thanks

Rated 5 out of 5 stars

Amazing service

Amazing service! Absolutely the best customer support! They will help you with anything, and will deliver easy to follow step by step solutions if you have to do something on your part! 100% Recommended! 8 years with ifastnet.com and counting!

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

I had a major problem with whole site…

I had a major problem with whole site and even lost all of my folders and files and data, which probably had not much to do with iFastnet itself but because of third party issues or me making a mess of it myself. Support was fast, no waiting at all and they gave good suggestions and in the end helped out with restoring an older backup. This support really deserved a toprated review, it made my day bright again - Thanks, Johnny

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Hosting Service – Fast, Reliable, and Excellent Support!

iFastnet has been the best hosting experience I’ve had so far. I’ve used several providers in the past including A2Hosting, GoDaddy, and Ultahost — but none of them matched the speed, stability, and value that iFastnet offers. Their customer support is fast, friendly, and incredibly helpful. The hosting performance is top-notch, and the pricing is very fair for the quality provided.
Highly recommended!

April 14, 2025
Unprompted review

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