iflorist Reviews 

24,639
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Well what can I say about this company. THEIVES, CROOKS,NO CUSTOMER SERVICE ,LIARS. placed an order a week in advance .I think there was a discrepancy regarding the address they had the correct ho... See more

Rated 5 out of 5 stars

Afraid my order for my wife’s birthday never arrived. Received a very prompt refund but no explanation for non delivery and Denise left very disappointed on her special day. Not sure what’s gone on... See more

Rated 2 out of 5 stars

Delivery was a day late, so missed my partner's 50th birthday. The card had some form of printing error for the personal message inside. Might've been an emoji problem but instructions should be cl... See more

Rated 3 out of 5 stars

The Yodel driver left the flowers in the front porch of a Care home Gerard Lodge My Mother who’s 85 had to go downstairs to pick the gift up ,after I received a message saying package delivered.If the... See more

Company details

  1. Flower Market

Written by the company

As the fastest growing florist network in the UK we are constantly striving for excellence. Proof of our 100% satisfaction guarantee is that we openly invite our customers to review the experiences they have had with iflorist.


Contact info

2.8

Average

TrustScore 3 out of 5

25K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.8

All reviews

(24,639)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery on time

I cannot comment on the flowers as I haven't seen them, but they were deluvered on the day it was promised.
Thank you.

May 23, 2023
Rated 1 out of 5 stars

Customer service is not good, would not wish to use this company again.

I ordered flowers with this company as they were having a 50% reduction on flowers through Groupon.
As this was a good offer I ordered three vouchers from Groupon and used one for a friends birthday in March. I had to put in a Groupon code to get the flowers half price. Last week I sent flowers for a another friends birthday and when I went to put in the code I had mistaken a Z for the number 2 and therefore it did not register the 50% reduction. I immediately contacted IFlorist to explain my mistake and to ask if they would reimburse me half of the payment I had made on my credit card. This order was done in the evening before any banks would be open. The company have refused to reimburse me and said I have to contact Groupon but they have my money not Groupon so I was charged £40 for flowers. Due to the customer service I have received I would not be ordering flowers from them again.

May 20, 2023
Rated 4 out of 5 stars

The delivery was timely

The delivery was timely, however, the medium bouquet was more of a large posey than a bouquet. I opted for this size thinking it would be something more. Will order the largest option next time.

May 14, 2023
Rated 1 out of 5 stars

Really unhappy with my purchase

Really unhappy with my purchase. I can honestly say they were the worst bunch of flowers I’ve received from any online service, the flowers were battered on arrival, unsurprisingly as they were delivered by Yodel. Please don’t bother with this service you’re better off going to any supermarket. I would hate for anyone to be as disappointed as I was, never again!!

May 9, 2023
Rated 1 out of 5 stars

Small number of flowers in a package

The number of flowers I received are much smaller than the picture shown on their website. I bought the flowers for my wife's birthday. I felt imbarrassed when she opened the package and saw the flowers. Not great for the price.

April 18, 2023
Rated 1 out of 5 stars

Flowers not delivered and know answer…

Flowers not delivered and know answer to why they failed to do so!
Left my elderly mother without an Easter gift.

Had to contact customer care and not very apologetic.Another order sent out nearly a week later, but not great quality.

April 8, 2023
Rated 1 out of 5 stars

What a waste of money!!!

Bought 5 Groupon vouchers, each giving 50% off a bouquet of flowers. Placed orders for 3 bouquets, which would normally be approx £50 each. They looked like they should have been in the out of date bargain bucket in a supermarket. I'm cutting my loses... I'm not going to use the other 2 vouchers. Better to throw away £8 rather than £58. Already wasted £87.

April 8, 2023
Rated 5 out of 5 stars

No delivery, no explanation 🤔…

Afraid my order for my wife’s birthday never arrived. Received a very prompt refund but no explanation for non delivery and Denise left very disappointed on her special day.
Not sure what’s gone on here. A stewards enquiry would be good.
Cheers John&Denise MORAN

March 30, 2023
Rated 1 out of 5 stars

I thought the flowers would be in bloom…

I thought the flowers would be in bloom and a nice little bouquet, but they’re not so when giving as a gift it was disappointing opening them up. It’s been a day now and it hasn’t bloomed yet not sure how they will look but I was quite disappointed to open them to find that it did not look like the picture I picked. Especially when you pay so much you expect your recipient to receive the flowers all blooming and pretty, not having to wait for them to bloom.

March 28, 2023

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