I bought my headphones a year ago and used them initially for about 3 months. I did not use them for 2 /3 months and now I am unable to use them as they are not working. When u charge them the red... See more
iHeadphones
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered headphones Wednesday.. paid for "express guaranteed next day delivery".. received a confirmation as such, then received an email Friday saying delivery Monday... I sent an email Frida... See more
+ great custumer servies - only one option for delivery. Royal Mail ! + custumer services answer your ticket as soon as possible, i didn't wait more 10 min for my ticket + if you buy out of Un... See more
As the title says my headphones were faulty, so I sent them back 2 months ago. I heard nothing from them until I emailed them, and even with the order number they couldn't give me any information... See more
Company details
Information provided by various external sources
Headphones and ipod accessories from the world's largest online headphone and earphones store, specialising in iPod, wireless and Sennheiser headphones.
Contact info
Unit 12-16 Queens Court, Bridgend Ind. Est. , CF31 3TQ, Bridgend, United Kingdom
- 01656 7900 30
- www.iheadphones.co.uk
People also looked at
Great choice fast service
Very happy, but not as much as my kids. They love they're skull candy hesh paul franks.
Excellent Service
Items delivered exactly as described in quick time.
Good communication throughout.
I have not been able to find the item cheaper anywhre else and I am possitive that I would not have got them quicker elswhere.
Excellent site, easy to navigate and wide range of products.
Thoroughly recomend this company in all aspects.
iHeadphone
Coming from a country where specialist equipment is the only equipment used and "big brands" are just a cheap quick fix for most, it's nice too finally find an online shop in the UK with such a selection. best buy in years!!
The ONLY place to go for headphones!
I bought a set of headphones off these guys ten months back and was happy with how fast they delivered them, I ordered on a Friday afternoon and they were here on the Saturday morning (with standard delivery!).
Recently the headphones developed a fault where the volume in one ear was lower than the other! I looked on Senheiser's website and it quotes: "The first year of the warranty is with the retailer where you purchased your product. Please contact them to arrange a repair or replacement.", I instantly thought "Oh no this is going to be a hassle...will I get them replaced?!?!"
I contacted iHeadphones and the process was simple, just go on their website and request a returns number, print out a returns slip and send them off.
Within a week of sending them off they had received the headphones, agreed that they were faulty, contacted me with the options of:
1: Replace them for the same make/model
2: Exchange them for any other make/model of the same value
3: Put the cost of the ones I sent back towards a more expensive pair
I went for an upgrade to a set of Bluetooth headphones, they just charged me the difference and one day after I told them what I wanted to do the new ones arrived at my door!
I can't rate these guys highly enough, I've told all my friends, family and people I work with about how impressed I am with them.
Fantastic
Easiest on line purchase i have ever made, no hassle, product arrived next day as promised, on time and undamaged
Headphones are fantastic too
All being well i will be ordering some more gear from them tomorrow
Great Service
I ordered my heahphones at 3.30pm and the next morning they were waiting on my desk when I got to work at 8.30. They were very reasonably priced, they sound brilliant and the delivery was free. Perfect
Fantastic
Great customer service and headphones as described. Completely satisfied customer.
Excellent service, excellent product
Found these guys after a price comparison search. Great website, easy checkout, quick delivery, great product, nice follow up email, etc. Blueprint for successful online retailing.
100% satisfied.
Excellent sales presence
iHeadphones has managed to achieve that perfect balance between in-your-face sales and customer neglect. They were responsive when I needed them, but not heavy-handed. Order fulfillment was prompt and I received a very nice followup email to check on my satisfaction.
Perfect 10 on customer service. The product arrived in excellent condition, but I haven't had time to really test it out. I have complete confidence I will be 100% satisfied.
Before placing the order, I thoroughly researched which set of headphones I wanted. I usually order within my own country (USA), but have never had problems with orders from the UK. Everything went smoothly with this order. I highly recommend this company.
Hash98
Excellent service. Although I must admit it did take some time to have a pair of earphones replaced (They worked perfectly, but had a thing about one of the wires) Would use Iheadphones again, no problem.
Slow response
Generally OK but took way too long to replace a faulty item.
Fast delivery
Fast delivery to Germany, good internet site, product as described.
Great specialist company
Good site layout, fast transactions, provide quality product. Two dealings with this company and highly satisfied both times - on price, quality, speed of delivery and communication. Recommended.
Brilliant customer service
Good price, fast delivery, no problems. After purchase email to ensure I was satisfied with the product was welcomed as well (I was very satisfied, by the way)
Brilliant
'in ears' arrived day after ordering them for my son's birthday and he is very happy with them and they were cheaper than elsewhere. Well done!
Fab sight! Great products!
Would recommend this site to anybody. Headphones arrived promptly and look and sound fab. Also found the customer service very helpful as I decided last minute to add something to my order; this was done no problem.
Poor service, ignore their claims of 'Guaranteed Next Day Delivery'
I placed an order yesterday, before the 3PM cut off for next day delivery. By this morning I had received no confirmation of shipping. When I called to query this, I was told 'Of course it hasn't shipped yet, you only place the order at 2:50' When I pointed out that the cut off for next day delivery was 3PM, not 2:49PM, no apologies were offered.
A refund was promised, but hasn't showed in my account yet.
I'm giving this company zero stars, failed delivery.
Cant make a comment about the product as I have not received it, placed an order with iHeadphones on the 6th March 2012, and just over 2 weeks later I still havnt received my headphones. Apparently I have to wait another week to allow Royal Mail sufficient time to deliver my parcel.
Efficient Service
Ideal for use with the i-phone for making and receiving calls. My callers complain they can hear an echo of their voice, and I don't think the clarity is brilliant. Making and receiving calls was the prime purpose I purchased a bluetooth headset. All in all, I am pleased with my purchase as they do what I want them to do. If you only listen to music, and need to make/receive the odd telephone call, use a corded headphone.
Best site for headphones!
Super easy, if you love your music, this is where to find a perfect instrument to listen through....
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

