I bought my headphones a year ago and used them initially for about 3 months. I did not use them for 2 /3 months and now I am unable to use them as they are not working. When u charge them the red... See more
iHeadphones
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See what reviewers are saying
Ordered headphones Wednesday.. paid for "express guaranteed next day delivery".. received a confirmation as such, then received an email Friday saying delivery Monday... I sent an email Frida... See more
+ great custumer servies - only one option for delivery. Royal Mail ! + custumer services answer your ticket as soon as possible, i didn't wait more 10 min for my ticket + if you buy out of Un... See more
As the title says my headphones were faulty, so I sent them back 2 months ago. I heard nothing from them until I emailed them, and even with the order number they couldn't give me any information... See more
Company details
Information provided by various external sources
Headphones and ipod accessories from the world's largest online headphone and earphones store, specialising in iPod, wireless and Sennheiser headphones.
Contact info
Unit 12-16 Queens Court, Bridgend Ind. Est. , CF31 3TQ, Bridgend, United Kingdom
- 01656 7900 30
- www.iheadphones.co.uk
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Excellent
Item was available at a good price....Shipping efficient! Top Notch service!
Wonderfully efficient
Great product very informative information on the product, reasonable prices, speedy post . all over excellent. Thankyou
x
fast and trustful
+ great custumer servies
- only one option for delivery. Royal Mail !
+ custumer services answer your ticket as soon as possible, i didn't wait more 10 min for my ticket
+ if you buy out of United Kingdom, they drop taxes automaticly.
+one of my parcel lost by choosing standart delivery, after 30 working days they refund. i suggest everyone express.
- why do they sell only headphones? i want to see them in different catagories. i am really glad to shopping from iheadphone.
Excellent service
Headphones were very well priced (about half rrp), very straight forward ordering and incredibly fast (and I think free?) delivery. I don't often leave feedback, but was very impressed with iheadphones. Will definitely use again.
Not the greatest customer service
Had to return a pair of headphones through no fault of iheadphones. Took them over 2 months to sort out a replacement, with me getting told conflicting information. Eventually had to settle for another pair which I didn't want just because I wasn't going to be given a refund and it was getting quite annoying waiting for a replacement pair.
I did receive the new headphones sent, but I am not happy with them at all!!! Have checked the website and seen the pair of headphones I initially requested a replacement for are now available but I'm not ready to face the hassle and difficulty with the customer service department in trying to get somewhere with this so marking this as a loss on my part as I have headphones I cannot use!!!!
Very doubtful I will be using this company again and would advise my friends to be cautious when dealing with them
Appalling Service thus far
I placed a near £300 order 3 days ago, whch qualified me for free express next day delivery. The goods still haven't arrived. It took them 24 hours to respond to my query when they didn't turn up following the day of order, thus losing another delivery day. In their response they promised delivery for the next day, and the goods haven't arrived. The online account order status still shows 'processing' [therefore still not despatched] and I'm still awaiting a call back from their customer services who couldn't give me a live update on my order when I called. Very poor performance so far.
Brilliant service, excellent headphones
The headphones arrived within 48 hours of my placing the order, and they're great value for money. The website said they were as good as headphones at twice the price - and they were right! I'm VERY pleased with their performance - and that of the company. I'd use iHeadphones again and would happily recommend to others..
Perfect Service
Headphones I wanted were out of stock, so I took the offer of being emailed when they were available, which I duly was. I placed the order & received within 2 days, & the price was the most competitive I could find.
Would have no hesitant in recommending
Excellent service!
I bought my Sennheiser RS180 Wireless Headphones from iHeadphones over two weeks ago and I am very happy with the service and with the product. The description of the different products on offer were very good and detailed enough for me. The ordering process was very simple and I received the order next day in perfect condition.
Very happy with the company and the product – can highly recommend it both.
Impeccable
I Purchased 2 headphones my Versus Zync wireless and my Black ifrogz cs40s. They came in a 2-3 days space , well packaged.Neat. I found the prices more than fair. I'm Happy with my choice, and i'll keep buying from iHeadphones as i collect them Headphones. Strongly Recommend.
Not very impressed
I ordered the latest model of a brand of headphones I have been using for over 4 years. They came not very well packaged in a thin, cheap looking jiffy bag, not great for an £80 pair of headphones.
Upon opening and testing the headphones it was immediately apparent that they were faulty. I packed them up and promptly posted them back, Royal Mail informed me that they arrived two days later.
I did not receive any communication for the next 13 days from iHeadphones informing me of the status of my return, despite a couple of polite messages from me on their RMA system and a phone call during which I was promised a call back by the end of the day that never materialised.
Upon a further email stating my unhappiness, they suddenly sprang into action, processing my return and sending me out a replacement.
Overall, really not that impressed and probably wouldn't use them again.
Excellent customer service
I bought a pair of bedphones, which started to go crackly after a couple of months. Iheadphones promptly sent me a replacement and were efficient and courteous in all my dealings with them
Absolutely Spot On !
Not only did they have my headphones at the most competitive price on the web brand new, the service was flawless.
I ordered the night before and by the following day they were confirmed and dispatched. They used DPD who are very reliable courier and they came the next day- free!
Will use again!
Superb customer support and tons of products to choose..!
I know iHeadphones from my friend. It was my first purchase and it was and still the best purchase i've had. Customer service is fast and very useful as i wrote to ask one of their team about headphone and accessories. The delivery is also what they promise "ship within next day" as i purchased 1,300 pounds (cheapest price on the market) of can so it came with free delivery!. Will definitely recommend to my friends and will be my first choice if i want something best-in-its-class in the future !!! Very happy : )
Great service so I went back and bought more!
Bought a headphone set at a great price through Amazon as a Christmas present so was expecting them to be just OK. When they didn't work on Christmas morning I was expecting major hastle and possibly loads of excuses why they couldn't be exchanged! Wow what a refreshing change to find a really helpful, friendly company who exchanged them with no bother. I like them so much I bought another pair from iHeadphones for my husbands birthday. No hesitation recommending them.
Perfect customer care
They helped me quickly for any assistance need of mine, the package came fast and in perfect conditions, and quality is really good.
Nothing bad can be said about them.
Simple! There are no 6 stars
Just the best online purchase ever. Is there 6 stars!!! Well! Just two reasons is more than enough to expedite my happiness buying from iHeadphones. 1) Could cancel one of my orders just like that - no questions asked. 2) Delivery delight - received my stuff much earlier. uhmm.. let me add one more.. :) Product - Pristine condition .. Buying another one shortly.. 4 of my friends are in their order queue. My headphones store - this is.
I have been buying headphones from iheadphones for over 2 years now and I have found their service and prices to be excellent. The latest headphone I bought from them was £10 cheaper than anywhere el
I have been buying headphones from iheadphones for over 2 years now and I have found their service and prices to be excellent. The latest headphone I bought from them was £10 cheaper than anywhere else, even at the duty free in Heathrow. Any returns or faulty merchandise was dealt with fairly hassle free and I have been very pleased with them over the last 2 years. I would highly recommend them.
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