I bought my headphones a year ago and used them initially for about 3 months. I did not use them for 2 /3 months and now I am unable to use them as they are not working. When u charge them the red... See more
iHeadphones
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See what reviewers are saying
Ordered headphones Wednesday.. paid for "express guaranteed next day delivery".. received a confirmation as such, then received an email Friday saying delivery Monday... I sent an email Frida... See more
+ great custumer servies - only one option for delivery. Royal Mail ! + custumer services answer your ticket as soon as possible, i didn't wait more 10 min for my ticket + if you buy out of Un... See more
As the title says my headphones were faulty, so I sent them back 2 months ago. I heard nothing from them until I emailed them, and even with the order number they couldn't give me any information... See more
Company details
Information provided by various external sources
Headphones and ipod accessories from the world's largest online headphone and earphones store, specialising in iPod, wireless and Sennheiser headphones.
Contact info
Unit 12-16 Queens Court, Bridgend Ind. Est. , CF31 3TQ, Bridgend, United Kingdom
- 01656 7900 30
- www.iheadphones.co.uk
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Excellent service and product
Saw an advert in Metro magazine and decided to purchase, emailed details expecting a long wait but was delighted to receive the headphones 2 days later and without having to pay postage. Excellent!
Great Aftersales care 6 months on!
I purchased a set of headphones from these guys via amazon marketplace. 6 months later, they packed up. Not really expecting much, I got in touch, and within a day of sending them back, a new pair arrived in their place. All of my communication with customer services was fast, and their replies were polite and useful.
I will definitely be using these guys in the future!
Excellent choice of headphones but incredibly long wait for delivery
I have to admit that I was very pleasantly surprised by the rage of headphones offered by iHeadphones. I was looking to purchase the Sennheiser PXC 360 BT and it was very difficult to find them both in shops and online.
I have two issues with the company. First - my order was to be despatched within 5 days. It took them 3 weeks. And only because I stared emailing them with demands of either free next day delivery or refund has it not lasted longer. Secondly they use DPD for courier - the most useless postal company ever. Because of them I received my headphones 10 days after they have been despatched. So much for next day delivery.
All in all I'm very happy with the equipment I have received. If I ever need to purchase headphones I may use them again.
Bedphones - Headphones Designed for Sleep
Bought these after seeing them in my T3 magazine, as I found others too uncomfortable when in bed.
They arrived within three days - very good - and do exactly what they say, ie they don't hurt your ears when getting off to sleep and turning on your side, they are nice and flat yet give a good sound.
They can be a little fiddly to get exactly right, but the "bendy" wire can be made to go eaxctly where you want it.
All in all a very good buy, from what seems to be a reliable company.
Headphones are great bits of kit, returns was a pain
Great products from what I have seen, unfortunately though mine stopped working and the returns process was not an easy one.
Took lots of emails back and forth to customer services who could have been a little more accomodating.
Still have now got a replacement and enjoying them!
Sennheiser Headphones
Excellent quality headphones, very quick and efficient service, and a great price!! I'm very happy I chose iheadphones. Brilliant!!
Excellent Service
Nice clear web site, excellent range, good pricing with free delivery - altogether a very rewarding experience! Thank you
.
A welcome change
Thank you for your customer support email.The headphones arrived in the set time, the sound quality is fabulous and we are delighted with both them and your service!
Having just had a very disappointing episode buying a different set of headphones from another very famous online site, this email has come as a very welcome change. Customer service both during and after a sale is of paramount importance and one unfortunately not shared by some of your competitors.
Thank you again for emailing...a first in my experience.
10 out of 10
Absolutely no problems, i placed my order which arrived when i was told it would and the product is great and i also got it cheaper than i could have anywhere else that i tried.
Excellent!
I bought three sets of these headphones - two for Christmas and one for my husband who says that the quality is excellent. The delivery and service is second to none - thank you!
Excellent Service and Product
I ordered the Sony Studio headphones for my husband's Christmas present 2011. They were very prompt to arrive and well packed. My Husband has now used them quite a bit and says the sound quality is excellent and they are perfect for both professional use and home studio. Susi.
BRILLIANT SERVICE
I Ordered a pair of Soundmagic E10 Headphones from iheadphones and got them Delivered straight away just before Christmas where Amazon couldnt and would not be Delivered till after the New year.
I will be Ordering from iheadphones again with Brill service and Quick Delivery.
Sent my Faulty Goods Back 2 Months Ago, and Still Haven't Gotten My Replacements!
As the title says my headphones were faulty, so I sent them back 2 months ago. I heard nothing from them until I emailed them, and even with the order number they couldn't give me any information and requested a tracking number (even though they said to send them back using standard post - with no tracking) to help locate what I had sent back.
Won't be buying headphones online again - especially not from iHeadphones, who seem have poor stock control measures when it comes to Monster products. I would rather have paid an extra £35 and bought them from my local Currys/ Comet/ PC World - where I could return them and get a replacement then and there...
Wont be buying from them again!
The best
Great headphones, great price, delivered within 2 days, what else do you need?
WONT USE ANYONE ELSE
ordered a set of aerial7 chopper 2 pharaoh,s---fantastic, turned up at my house within 2 days. had for a while till my dog jumped up while i was wearing them and pulled the wire, did a home repair and made them worse... so...
ordered some dearer ones, aerial7 tank platinium, OMG the sound is unbelievable, service again--2 days and a nice follow up email just in case all didnt go well. i will recommend this company to anyone.
Great service
Really fast delivery of an excellent product at £20 cheaper than the other places! Good communication throughout and a lovely follow up email to make sure it all arrived safely. I would definitely recommend these guys and of course I'll use them again myself.
Second to none for service
Ordered a pair of bedphones which arrived the following morning - fantastic service, they were cheaper than Amazon too! Will definitely use again and would highly reccommend them to others.
Highly recommended
Fantastic service, headphones arrived the day after ordering. Will definitely use again and recommend to friends.
Excellent service
When my headphones broke, they sent me a brand new pair very quickly and efficiently
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