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We were an early adopter of VoIP technology and have been with iHub for 5 years. We have had a number of frustrating issues over those years, however, iHub have recently put a lot of effort into sorti... See more
Company replied
Had a bit of a hiccup with the billing system due to iHub changing the application and not giving us the new details. However, a quick phone call and had the new details in under an hour.
Company replied
Very flexible company who offer the best value for money on hosted SIP. You have far more control over the product than many other providers. I've used them since 2010. There have been some hicup... See more
Company replied
Company details
Written by the company
iHub is a virtual phone system provider that offers flexible VoIP call plans with 5-star customer service. We pride ourselves on the highest level of support, knowledge and expertise.
Contact info
38 Park Street,, Mayfair, W1K 2JF, London, United Kingdom
- 0203 019 0000
- support@ihub.co.uk
- www.ihub.co.uk
3.9
Great
242 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Always exceptional service
Always exceptional service. I work in the IT/Telecoms space so know great service and Ihub is as good as it gets
February 15, 2022
Unprompted review
Reply from iHub
Dear Harry,
Thank you for your 5-star review. We are very proud of our support teams culture, they work very hard to improve and maintain high standards, and we are very grateful to receive your feedback.
Kind regards,
David Smith
Operations Director
Once again fixed our issues within 10…
Once again fixed our issues within 10 mins great service
January 26, 2022
Unprompted review
Reply from iHub
Dear Graham,
Thank you for taking the time to leave a review. The support team at iHub, have worked incredibly hard to improve the customer experience and response times. Thank you, once again for your review.
Kind regards,
David Smith
Operations Director
sorted our issue out after a simple…
sorted our issue out after a simple email and within 15 mins logged onto our system and sorted it all out, emailed me done as i was in a different office
January 25, 2022
Unprompted review
Reply from iHub
Dear Debby,
Thank you for the 5-star review, and we are very pleased to hear that you're happy with the customer service received. Please feel free to contact us anytime at tsc@ihub.co.uk.
Kind regards,
David Smith
Operations Director
Superfast was response when I place a…
Superfast was response when I place a ticket it was immediately assigned and worked on within 10 mins request was completed with explanation.
January 13, 2022
Unprompted review
Reply from iHub
Dear Swapnil,
Thank you for the positive review, and please feel free to contact us anytime at tsc@ihub.co.uk for the quickest response.
Kind regards,
David Smith
Operations Director
Very prompt service and kept me well…
Very prompt service and kept me well informed of the situation. In the end the fault was with my equipment (back up battery had ceased to work) but all was sorted.
November 27, 2021
Unprompted review
Reply from iHub
Dear Jane,
Thank you for taking the time to write a 5-star review, and It's great to hear such positive feedback. We have worked hard to ensure our customers receive the highest levels of customer service, and we love to receive feedback like this.
Kind regards,
David Smith
Operations Director
Internet line fault
We had an internet line fault at the end of the working day. Logged the call and the the helpdesk was very good with both the initial call and then keeping us updated. The fault was then resolved during the evening. Great service.
October 21, 2021
Unprompted review
Reply from iHub
Dear Ian,
Thank you for taking the time to leave a 5-star review. We appreciate your comments, and it's fantastic to hear that you received excellent service from our support team.
Kind regards,
Ryan Thomas
Sales Director
Excellent Service!
Excellent Service!
I made contact with iHub this morning regarding a telephone issue, within minutes, I had a response to say they were looking into the issue.
I got another email to say the issue had been resolved. Within 5-7 minutes the issues had been resolved and were up and running again. Thank you for the excellent efficient Service you provide.
October 5, 2021
Unprompted review
Reply from iHub
Dear Sakina,
Many thanks for your kind words. Our engineers work very hard to ensure our levels of customer service are the best in the industry, and we are available 24/7 should you need us.
Kind regards,
Ryan Thomas
Sales Director
Always helpful and knowledgeable
September 15, 2021
Unprompted review
Reply from iHub
Dear Lyn,
Thank you for the 5-star review. We work hard to ensure all issues are dealt with in a professional and timely manner.
Kind regards,
Ryan Thomas
Sales Director
Random query
Emailed in with a very random query and seconds after I got the automated response email I got an email from David explaining exactly how to solve my issue.
Great service as always
July 28, 2021
Unprompted review
Reply from iHub
Hi Mike,
Thank you for taking the time to leave such a positive 5-Star review. I'm glad to hear you enjoy the service you experience from the iHub Support team, please do not hesitate to contact us should you require any further assistance.
Kind Regards
Josh Renton
Operations Director
Fantastic Start to Finish
I had emailed IHUB in the morning, and within 10 minutes i had a response of support. David Smith my support handler at the time was extremely pleasant and very helpful, more so that my query had been dealt with and sorted within 10 minutes. It has been an extremely great experience and would not be worried about using them again. they were fantastic and thank you to David Smith for his prompt help.
July 13, 2021
Unprompted review
Reply from iHub
Hi Jean,
Thank you for taking the time to leave such a positive 5-Star review. I'm glad to hear that you have found our support to be useful, please do not hesitate to contact the team should you require any further assistance.
Kind Regards
Josh Renton
Operations Director
Reply from iHub
Hi Jason,
Thank you for taking the time to leave a 5-Star review. Please do not hesitate to contact the support team should you require any further assistance.
Kind Regards
Josh
Always such prompt service
Always such prompt service. There was an infrastructure issue impacting incoming and outgoing calls caused by a misconfiguration of a GTT managed switch. iHub were able to liaise with GTT and this was fixed as quickly as possible with updated assurances from iHub. Many thanks as always.
June 4, 2021
Unprompted review
Reply from iHub
Hi Catherine,
Thank you for taking the time to leave a 5-Star review. We appreciate your patience and understanding in the resolution of this issue. Please do not hesitate to contact the support team should you require any further assistance.
Kind Regards
Josh
I've been an iHub customers for over…10 years
I've been an iHub customers for over ten years now for several business SIP trunk services. The customer service and support is quite frankly second to none. I have no other partner that I trust more than iHub. No matter time of day or night I can get hold of someone and have complete trust in their services. Wouldn't hesitate to recommend to anyone
May 25, 2021
Unprompted review
Reply from iHub
Dear Ross,
Thank you for the kind words. We are very proud of our tech support team and the hard work they do to ensure iHub offers such high levels of service and support. We hope the relationship continues for many more years, and thank you once again for the 5-star review.
Kind regards,
Josh Renton,
Operations Director
5 Star service from start to finish
5 Star service from start to finish.
Kept informed at each stage of the process, I knew what to expect and when and they delivered everything they promised. Couldn't recommend enough!
May 11, 2021
Unprompted review
Reply from iHub
Dear Fiona,
Many thanks for your kind words and for the 5-star review. We love to receive such positive feedback from our customers.
Kind regards,
Josh Renton
Operations Director
Good responsive team
Good responsive team, helpful and easy to deal with.
April 12, 2021
Unprompted review
Reply from iHub
Hi Phillip,
Thank you for taking the time to leave a 5-Star review. I'm delighted that you find our team easy to deal with, please do not hesitate to contact us should you require any further assistance.
Kind Regards
Josh Renton
Operations Director
Fast and informative responses
I'd go as far to say as it has probably one of the best support teams around, dont have to wait 2-4 working days for a response and 90% of my queries will get sorted straight away which is what you want!
March 30, 2021
Unprompted review
Reply from iHub
Hi Carl,
Thank you for taking the time to leave such a positive 5-Star review. We’re glad to hear our support team have been able to resolve in issues in an efficient manner. Please do not hesitate to contact us if you require any further support.
Kind Regards
Josh Renton
Operations Director
Fast response times as always and great…
Fast response times as always and great support from Josh and the iHub support team.
March 11, 2021
Unprompted review
Reply from iHub
Hi Jack,
Thank you for taking the time to leave another 5-Star review. We’re delighted with your experience, please do not hesitate to contact the team 24/7.
Kind Regards
Josh Renton
Operations Director
Superb service especially on a…
Superb service especially on a Saturday, resolved phone line issue to get things back on track within the hour.
March 6, 2021
Unprompted review
Reply from iHub
Hi Thomas,
Thank you very much for taking the time to leave a 5-Star review. I'm glad to hear the support team were able to resolve your issue. Please do not hesitate to contact us 24/7 should you require any further support.
Kind Regards
Josh Renton
Operations Director
We needed help arranging connectivity…
We needed help arranging connectivity on short notice. We were really in a bind. But the team at iHub were fantastic. Highly responsive and efficient. Great customer service. I have nothing but praise.
March 3, 2021
Unprompted review
Reply from iHub
Dear Aezaz,
Thank you for the 5-star review. I'm pleased to hear that your problem was resolved quickly and effectively, and please feel free to contact us at any time should you require our assistance.
Kind regards,
Josh Renton
Operations Director
Fantastic company!
What an amazing company and a brilliant team of guys, from response time and customer service. The service they provide is second to none. Josh and David are fantastic and nothing is ever too much trouble. I recently took over as the Service Desk Manager for a company who already had a relationship with iHub and the service provided by Josh and David has really helped me find my feet. I'm confident that I can raise issues or approach them with technical questions and they will be resolved/answered in under 30 minutes.
February 19, 2021
Unprompted review
Reply from iHub
Hi Mike,
Thank you for taking the time to leave such a positive review of the support team. I'm glad to hear that our service has helped you within your new role and look forward to building the relationship further.
Kind Regards
Josh Renton
Operations Director
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