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We were an early adopter of VoIP technology and have been with iHub for 5 years. We have had a number of frustrating issues over those years, however, iHub have recently put a lot of effort into sorti... See more
Company replied
Had a bit of a hiccup with the billing system due to iHub changing the application and not giving us the new details. However, a quick phone call and had the new details in under an hour.
Company replied
Very flexible company who offer the best value for money on hosted SIP. You have far more control over the product than many other providers. I've used them since 2010. There have been some hicup... See more
Company replied
Company details
Written by the company
iHub is a virtual phone system provider that offers flexible VoIP call plans with 5-star customer service. We pride ourselves on the highest level of support, knowledge and expertise.
Contact info
38 Park Street,, Mayfair, W1K 2JF, London, United Kingdom
- 0203 019 0000
- support@ihub.co.uk
- www.ihub.co.uk
3.9
Great
242 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responded very quick to my query
July 31, 2020
Unprompted review
Reply from iHub
Hi Elizabeth,
Thank you very much for your feedback, we pride ourselves on our quick and reliable support, so it's great to hear that you liked our service. Please do not hesitate to contact our support team 24/7.
Kind Regards
Josh Renton
Operations Director
iHub are a partner you can work with
iHub are a partner you can work very well with, knowledge and expertise abound.
July 27, 2020
Unprompted review
Reply from iHub
Hi Jaimie,
Thank you very much for the positive feedback, our support team are available around the clock should you ever need their expertise.
Kind Regards
Josh Renton
Operations Director
Had a bit of a hiccup with the billing…
Had a bit of a hiccup with the billing system due to iHub changing the application and not giving us the new details. However, a quick phone call and had the new details in under an hour.
June 3, 2020
Unprompted review
Reply from iHub
Hi,
Thank you for taking the time to leave a 4-Star review of iHub. We're glad our support team were able to assist you quickly in such an important matter. Please do not hesitate to contact the team if you require anything further.
Kind Regards
Josh Renton
Operations Director
Happy with the quick response and…
Happy with the quick response and resolving the issue. Great job.
May 15, 2020
Unprompted review
Reply from iHub
Hi Vijay,
Thank you for taking the time to leave a 5-Star review. We're thrilled you're satisfied with our customer service. Please do not hesitate to contact us day or night.
Kind Regards
Josh Renton
Operations Director
Reply from iHub
Dear Brian,
Thank you for taking the time to leave a 5-star review; we really do appreciate the positive feedback.
Kind regards,
Josh Renton
Operations Director
Very prompt service
Very prompt service even in these difficult and unusual times we are all experiencing
April 23, 2020
Unprompted review
Reply from iHub
Dear Justine,
Thank you for taking the time to leave a 5-star review. Our support team are on hand 24/7 should you require any assistance.
Kind regards,
Josh Renton
Operations Director
Reply from iHub
Dear Ian,
Thank you for leaving a 5-star review, and please feel free to contact us at any time should you need to.
Kind regards,
Josh Renton
Operations Director
excellent service with a rapid…
excellent service with a rapid response. managers phone you back even out of working hours. always someone there to help you.
April 14, 2020
Unprompted review
Reply from iHub
Hi Richard,
Thank you for taking the time to leave a 5-Star review. We're passionate about delivering exceptional customer service and it's great to hear positive stories of your experience with iHub!
Kind Regards
Josh Renton
Operations Director
Friendly & fast customer service
I recently had to migrate my PBX to the cloud, the team were fantastic at quickly helping me out, tracing issues and solving them!
March 23, 2020
Unprompted review
Reply from iHub
Dear Jean-Pierre,
The team at iHub are delighted to receive such positive feedback and thank you for leaving a 5-star review.
Kind regards,
Ryan Thomas
Sales Director
More great service from the people @…
More great service from the people @ iHub.
March 11, 2020
Unprompted review
Reply from iHub
Hi Jim,
Thank you for your kind words, we're delighted to hear you're happy with our service!
Kind Regards,
Josh Renton
New conection from BT to I-Hub
Great advice and help throughout my transaction with I-Hub.
Taher is a real star, his attention to detail is fantastic.
Would recommend to all.
Best Andrew Gowing
February 20, 2020
Unprompted review
Reply from iHub
Hi Andrew,
Thank you for your lovely review. Taher is a real asset to our operation and we're very proud of him! Please feel free to contact our support team should you need any further assistance.
Kind Regards,
Josh Renton
Operations Director
Excellent
New to this service and found that the training and support have been excellent any issues raised are dealt with promptly and efficiently
February 10, 2020
Unprompted review
Reply from iHub
Dear Jeanette,
Please feel free to contact our support team anytime. The team are available 24/7, 365-days per year should you require their services. Thank you for your 5-star review.
Kind regards,
Ryan Thomas
Sales Director
great and very very quick to respond
great and very very quick to respond. Amazing service
February 10, 2020
Unprompted review
Reply from iHub
Dear Martin,
Our support team have worked very hard to improve all aspects of support, and we are thrilled to receive such positive feedback. Thank you, for taking the time to leave a 5-star review.
Kind regards,
Ryan Thomas
Sales Director
Once again the support teams excellent…
Once again the support teams excellent service shine through
Keep up the good work guys.
February 7, 2020
Unprompted review
Reply from iHub
Dear Paul,
Thank you for taking the time to leave a 5-star review. We are very proud of our support team and we appreciate the feedback.
Kind regards,
Ryan Thomas
Sales Director
Excellent service
Excellent service, fast response, clear and quick resolution
January 30, 2020
Unprompted review
Reply from iHub
Dear Jenny,
Thank you for the 5-star review. Our support team are available 24/7 365-days per year should you require our services.
Kind regards,
Ryan Thomas
Sales Director
Speedy service
Replacement phones ordered late Friday PM, received and set up by Monday 11am. Excellent service
January 22, 2020
Unprompted review
Reply from iHub
Dear Andrew,
Thank you for the 5-star review, and we are delighted to hear that you are happy with the service provided to you.
Kind regards,
Ryan Thomas
Sales Director
Great ongoing service.
Have been very helpful with any queries, and a recent review/upgrade of our systems.
January 3, 2020
Unprompted review
Reply from iHub
Dear Lauren,
Thank you for leaving a 5-star review. Our team are obsessive about customer service and support, and we are delighted to receive such positive feedback.
Kind regards,
Ryan Thomas
Sales Director
Flawless support
Flawless support. Any issues always resolved quickly and professionally.
January 2, 2020
Unprompted review
Reply from iHub
Dear Mike,
Happy New Year to you, and thank you for your 5-star review. The team at iHub really appreciates receiving such positive feedback.
Kind regards,
Ryan Thomas
Sales Director
ONCE AGAIN FANTASTIC SERIVCE FOR THE…
ONCE AGAIN FANTASTIC SERIVCE FOR THE STAFF AT IHUB - KEEP UP THE AMAZING SERVICE
December 9, 2019
Unprompted review
Reply from iHub
Dear Janette,
Thank you for the 5-star review. We are very proud of our support team and we appreciate the feedback.
Kind regards,
Ryan Thomas
Sales Director
Quick Response to resolve issue.
December 3, 2019
Unprompted review
Reply from iHub
Dear Stephen,
Thank you for the 5-star review. Our engineers are always on hand to resolve any questions or queries you may have.
Kind regards,
Ryan Thomas,
Sales Director.
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