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We were an early adopter of VoIP technology and have been with iHub for 5 years. We have had a number of frustrating issues over those years, however, iHub have recently put a lot of effort into sorti... See more
Company replied
Had a bit of a hiccup with the billing system due to iHub changing the application and not giving us the new details. However, a quick phone call and had the new details in under an hour.
Company replied
Very flexible company who offer the best value for money on hosted SIP. You have far more control over the product than many other providers. I've used them since 2010. There have been some hicup... See more
Company replied
Company details
Written by the company
iHub is a virtual phone system provider that offers flexible VoIP call plans with 5-star customer service. We pride ourselves on the highest level of support, knowledge and expertise.
Contact info
38 Park Street,, Mayfair, W1K 2JF, London, United Kingdom
- 0203 019 0000
- support@ihub.co.uk
- www.ihub.co.uk
3.9
Great
242 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from iHub
Dear Cezary,
Thank you for taking the time to leave a 5-star review. We are very proud of our support team, and we are always available 24/7 365 - days of the year.
Kind regards,
Ryan Thomas
Sales Director
Excellent Service
We worked with iHub for few years now and we always received an amazing customer services, the quickest turnaround with support requests and many more. Glad we are working with them. Xanda
November 20, 2019
Unprompted review
Reply from iHub
Dear Alexander,
The team at iHub are thrilled to receive such positive feedback and our support team work tirelessly to maintain the highest levels of support in the industry. Many thanks for taking the time to write a review.
Kind regards,
Ryan Thomas
Sales Director
Great Service and Support
November 4, 2019
Unprompted review
It's the first time I've had to raise a…
It's the first time I've had to raise a support call and I must say the team were very quick to react and great at keeping me informed. The issue was resolved in good time and they followed up, to make sure it had been resolved to our satisfaction
Happy customer
Louise
October 4, 2019
Unprompted review
Reply from iHub
Dear Louise,
The team at iHub are thrilled to receive such a glowing review. We have worked very hard to ensure our customer's requirements are satisfied and we are delighted that you are happy with the service you have received today.
Kind regards,
Ryan Thomas
Sales Director
Quick response
Quick response - not the answer I wanted but gave me the info for the next step!
September 27, 2019
Unprompted review
Reply from iHub
Hi Vicki,
Thank you once again for leaving a 5-star review. We are always available to help.
Kind regards,
Ryan Thomas
Sales Director
Exceptional service and support again.
July 10, 2019
Unprompted review
Reply from iHub
Dear Lee,
We are delighted to receive such positive feedback and thank you for taking the time to leave a review.
Kind regards,
Ryan Thomas
Sales Director
Great service.
Great service.
Very quick to reply back to my questions I had and put me in contact with the correct people.
July 8, 2019
Unprompted review
Reply from iHub
Dear Ross,
Thank you for the kind review. We are very proud of our support team and we appreciate the positive feedback.
Kind regards,
Ryan Thomas
Sales Director
I had the pleasure of dealing with ihub…
I had the pleasure of dealing with ihub in the past and I have to say their support is 5*.
I have spoken to a few of the people there and they have always been helpful and calm, even with awful issues I throw their way!
I would recommend them as a great supplier, and also as a great customer support team.
Keep it up guys 👌
June 21, 2019
Unprompted review
Reply from iHub
Dear Louis,
Thank you for such a glowing review. We are always on hand to help with any support queries and will continue to improve.
Kind regards,
Ryan Thomas
Sales Director
Responsive and always on hand to help when you need it !
Great experience with iHub to date, the team are responsive and always available to help when called up on from sales right through to operations !
June 20, 2019
Unprompted review
Reply from iHub
Dear Nathan,
Thank you for taking the time to leave a 5-star review. We are thrilled to receive such positive feedback and we enjoy working with you.
Kind regards,
Ryan Thomas
Sales Director
Great service from Josh and iHub
Great service from Josh and iHub. Excellent support when needed.
June 20, 2019
Unprompted review
Reply from iHub
Dear Gary,
This is very pleasing to hear. Our support team have worked incredibly hard on achieving such high standards and thank you for the feedback.
Kind regards,
Ryan Thomas
Sales Director
Reply from iHub
Dear Rob,
Thank you for the 5-star review, we appreciate the positive comments.
Kind regards,
Ryan Thomas
Sales Director
1st Class service
1st Class service.
always helpful and highly recommended
June 20, 2019
Unprompted review
Reply from iHub
Dear Paul,
Thank you for taking the time to leave a review. Your feedback is important to us and we are pleased to hear that you are happy with our support team.
Kind regards,
Ryan Thomas
Sales Director
Reply from iHub
Dear Rob,
Many thanks for the kind review. Our support team are second to none and all the team at iHub are always here to help.
Kind regards,
Ryan Thomas
Sales Director
We have been with iHub for good few…
We have been with iHub for good few years now and I have to say that during the last year the performance has improved a great deal on all aspects.
Sales support is great with a quick response to all our enquiries. Instant information on products and for new orders – whether a Sip Trunk or Hosted phones activation - delivery has been super fast. A special thanks to Taher who has been super effective, particularly on number porting and dealing with complicated porting with Openreach.
When we have problem or a fault, the team have been there to provide a quick fix and also to provide accurate details of their findings and call tracing to locate where the problem is.
We are very happy with the performance of all members of the Support Team.
Regards
Ash Telecom
June 19, 2019
Unprompted review
Reply from iHub
Dear Sue,
We are very proud to receive such a glowing review. The team at iHub enjoy working with you and we are always here to help.
Kind regards,
Ryan Thomas
Sales Director
If we have encountered a problem Josh…
If we have encountered a problem Josh has always been on hand to fix issues that have arisen in a friendly efficient manor.
June 18, 2019
Unprompted review
Reply from iHub
Dear Lucy,
This is fantastic to hear. Josh and his team do a great job of supporting our customers and we are very proud of our them.
Kind regards,
Ryan Thomas
Sales Director
Top level service
This firm offers a superb service. To be able to make a quick call and get advice and help - a rarity these days - makes all the difference. Nothing is too much trouble and they really know their stuff! Thanks to Josh and his colleagues for all your help which is much appreciated. N Archibald
June 18, 2019
Unprompted review
Reply from iHub
Dear Nicky,
We have focused on providing the highest level of service in the industry and we will continue to improve. We are always available should you require any assistance.
Kind Regards,
Ryan Thomas
Sales Director
Excellent Support!
iHubs support service is second to none. I can always get through to an Engineer and find Josh and the Team to be very knowledgeable in their filed.
I would definitely recommend iHubs services!
June 14, 2019
Unprompted review
Reply from iHub
Dear Colin,
This is fantastic to hear. We have worked incredibly hard to ensure our customers receive a professional service, and we are continuously striving to improve.
Kind regards,
Ryan Thomas
Sales Director
Excellent customer care
We had a problem with the phone line this week, and the iHub team were very supportive all through the process: from the start when I couldn't hear anything on the phone, to making sure we weren't stuck without communications, then getting BT to come and fix the line, and then checking that all was well as soon as it was done. Thank you iHub,
June 13, 2019
Unprompted review
Reply from iHub
Dear Bryher,
We are thrilled to receive such positive feedback. We are dedicated to our customers and always aim to go the extra mile to get problems resolved as quickly and professionally as possible. We really appreciate you taking the time to leave such a great review.
Kind regards,
Ryan Thomas
Sales Director
Got a very good customer service from…
Got a very good customer service from iHub.
Keep up the good work.
June 13, 2019
Unprompted review
Reply from iHub
Dear Raghav,
Thank you for your kind review. We are delighted to receive such positive feedback as customer service is so important to us.
Kind regards,
Ryan Thomas
Sales Director
Recent Issue
David Smith helped me with a recent issue. He was very efficient and resolved the issue quickly and didn't keep me waiting.
Thanks
Mike
June 12, 2019
Unprompted review
Reply from iHub
Dear Mike,
We are so pleased to hear this. Our support team are very professional and knowledgeable and are always looking to resolve any issue as quickly as possible.
Kind regards,
Ryan Thomas
Sales Director
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