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We were an early adopter of VoIP technology and have been with iHub for 5 years. We have had a number of frustrating issues over those years, however, iHub have recently put a lot of effort into sorti... See more
Company replied
Had a bit of a hiccup with the billing system due to iHub changing the application and not giving us the new details. However, a quick phone call and had the new details in under an hour.
Company replied
Very flexible company who offer the best value for money on hosted SIP. You have far more control over the product than many other providers. I've used them since 2010. There have been some hicup... See more
Company replied
Company details
Written by the company
iHub is a virtual phone system provider that offers flexible VoIP call plans with 5-star customer service. We pride ourselves on the highest level of support, knowledge and expertise.
Contact info
38 Park Street,, Mayfair, W1K 2JF, London, United Kingdom
- 0203 019 0000
- support@ihub.co.uk
- www.ihub.co.uk
3.9
Great
242 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Josh and his team provide great support
June 12, 2019
Unprompted review
Reply from iHub
Dear John,
Thank you for taking the time to leave a 5-star review. We are delighted to receive such positive feedback, and we are always on hand to help 24/7.
Kind regards,
Ryan Thomas
Sales Director
Excellent service
Excellent service, highly recommend.
Josh Renton and Dan Fletcher are a credit to the company and their profession.
June 12, 2019
Unprompted review
Reply from iHub
Dear Steven,
We really appreciate your feedback. We are very proud of our support team; they really do the extra mile for our customers.
Kind regards,
Ryan Thomas
Sales Director
Fantastic service
Fantastic service, really helpful staff, especially Taher Hassan who fully supported us from start to finish.
Highly reccommend!
June 11, 2019
Unprompted review
Reply from iHub
Dear David,
It's fantastic to hear such positive feedback. We are here to support you 24/7, should you need us.
Kind regards,
Ryan Thomas
Sales Director
Reliable and friendly.
We've been working with iHub for several years now and have always been very impressed with how professional and proactive the team are. Whether it's a simple deployment or a complicated roll-out, lines are assigned quickly, handsets dispatched and numbers ported without drama. Out of all the providers we work with, iHub are easily the most reliable and their staff make it a pleasure to work with them.
June 10, 2019
Unprompted review
Reply from iHub
Dear Nick,
Thank you for taking the time to leave such a glowing 5-star review. We have worked very hard to ensure our customers receive the best levels of service and support, and we look forward to working alongside you moving forward.
Kind regards,
Ryan Thomas
Sales Director
Highly recommended. A great team.
We have been with iHub for a number of years and our phone system has developed on a fairly tight budget. The guys at iHub have always been polite, helpful and successful in resolving whatever issue I throw at them. We recently upgraded to a set of new phones and the staff from sales to admin to support couldn't have been more helpful. I would have no hesitation in recommending their services.
June 10, 2019
Unprompted review
Reply from iHub
Dear Hugh,
We take great pride in providing the highest levels of service to all of our customers, and we are so pleased to hear that we are delivering on this. We look forward to supporting your business moving forward and thank you for taking the time to leave a review.
Kind regards,
Ryan Thomas,
Sales Director
Josh Renton was very helpful in…
Josh Renton was very helpful in resolving an issue we had been experiencing, he was informative, polite and delivered an excellent level of customer service. Thanks again.
June 10, 2019
Unprompted review
Reply from iHub
Dear Harry,
Customer service is very important to us and Its great to hear that Josh has delivered on this. We are always on hand to help and thank you for your kind review.
Kind regards,
Ryan Thomas
Sales Director
Excellent Service from Josh Renton
Excellent Service from Josh Renton
Josh was very attentive and managed to resolve an ongoing issue promptly.
June 10, 2019
Unprompted review
Reply from iHub
Hi Reece,
Many thanks for your kind review. We are delighted to hear that you are pleased with the service being received from our support team.
Always excellent!
Prompt help via the live chat - Support staff are knowledgeable and patient, A special nod to Josh who has always been helpful.
June 10, 2019
Unprompted review
Reply from iHub
Dear Imran,
Thank you for taking the time to leave a review. We really appreciate the positive feedback.
Kind regards,
Ryan Thomas
Sales Director
Taher and Ryan first class as always
Can't speak highly enough of the efficient work of the guys down at iHUB, Tahers customer service and efficient working makes it a pleasure to work with iHUB.
Ryan does a great job at managing our account and looks after us and keeps us up to date and shows an interest in who we are not only as a company but as an individual
June 6, 2019
Unprompted review
Reply from iHub
Dear Dale,
Many thanks for your kind words. We appreciate the positive feedback and enjoy working with all the team at Stratus.
Kind regards,
Ryan
Sales Director
Great service
Great service, Taher always happy to help and has the answer. Thanks for always helping
May 31, 2019
Unprompted review
Reply from iHub
Dear Mr Streeth,
Thank you for taking the time to leave a review. I’m glad we could help!
Kind Regards,
Katherine
Head of Marketing
Problem solved with 1 quick email and a…
Problem solved with 1 quick email and a follow up call - Thanks Josh great work last few calls
May 24, 2019
Unprompted review
Reply from iHub
Dear Lee,
Thank you for taking the time to write a review - Josh is indeed an excellent member of our Support Team!
Kind Regards,
Katherine
Head of Marketing
Reply from iHub
Dear Simon,
Thank you very much! Have a good bank holiday!
Kind Regards,
Katherine
Head of Marketing
Reply from iHub
Dear James,
We're glad we could help! Thanks for the review!
Kind Regards,
Katherine
Head of Marketing
iHub - Reliable and Responsive
iHub have proven to be a reliable and responsive VoIP supplier for ourselves and our customers.
Sales and Support all go the extra mile to ensure jobs get completed in an efficient and friendly manner.
We have, and will continue to recommend to customers.
April 26, 2019
Unprompted review
Reply from iHub
Dear Keith,
What a glowing review! Thank you very much, you have made us very proud! We are here anytime you need us, 24/7. Have a good weekend!
Kind Regards,
Katherine
Head of Marketing
Always very good customer service and…
Always very good customer service and pick up on issues right away. always feels valued.
April 15, 2019
Unprompted review
Reply from iHub
Dear Conner,
Thank you for taking the time to leave us such a lovely review - we feel like we have succeeded when you feel valued! If you have any other queries, we're here to help 24/7.
Kind Regards,
Katherine
Head of Marketing
iHub recently helped us when we needed…
iHub recently helped us when we needed to change VOIP supplier at short notice. Everything was done with very little input from us and the switch-over was seamless. Any technical questions or problems were dealt with quickly and professionally by the team. The whole experience was very easy and nothing was too much trouble. I would highly recommend iHub for anyone looking for a VOIP solution.
March 12, 2019
Unprompted review
Reply from iHub
Dear Chris,
Thank you for your glowing review - we are so glad that we could assist you with a seamless switch-over to our network. We look forward to working with you more moving forward! If you have any questions, we available on 0203 019 0000 at all times.
Thanks again!
Kind Regards,
Katherine
Head of Marketing
brilliant support!
brilliant support!! quick response to the issue I have logged with them this morning.
March 12, 2019
Unprompted review
Reply from iHub
Thank you Cez! We love hearing your problem has been solved efficiently!
Kind Regards,
Katherine
Head of Marketing
Lost landline numbers (updated)
We were an early adopter of VoIP technology and have been with iHub for 5 years. We have had a number of frustrating issues over those years, however, iHub have recently put a lot of effort into sorting out the issues for us, and the service has improved, so I look forward to being able to award 4 stars as long as the improved service continues.
February 21, 2019
Unprompted review
Reply from iHub
Hi Marcus,
Many thanks for your time on the phone this morning.
As discussed I am currently looking into the issues you have experienced with porting your numbers away and will provide an update later today.
Kind regards,
Daniel Fletcher
Operations Director
iHub
38 Park Street, Mayfair,
London W1K 2JF
E: dan.fletcher@ihub.co.uk
T: 02031701672
M: 07515099200
Reply from iHub
Thank you for your kind review Chris - we're glad you enjoy working with our team!
Excellent response time
Excellent response time. Very professional and friendly team.
January 25, 2019
Unprompted review
Reply from iHub
Hi Aileen,
thank you for taking the time to leave a review.
Its great to hear that we are continuing to deliver the high level of support our customers expect.
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