IKONIX Telecoms Reviews 

68
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Extremely helpful. Any query is answered clearly. Any request is handled efficiently. Any issue is resolved effectively and quickly. Engineer Matt even resolved network problems caused by our equipme... See more

Company replied

Rated 5 out of 5 stars

I've been really impressed with the Ikonix team. They have been really personable throughout and have seamlessly helped us to resolve an odd situation with our old supplier to help with a smooth trans... See more

Company replied

Rated 5 out of 5 stars

We have been so impressed with Ikonix. Paul arrived at the pitch with a number of phones to try out and software to show exactly what the phones can do. Once the order was placed the installation of... See more

Company replied

Rated 5 out of 5 stars

Ikonix’s provided my phone system and broadband, they were brilliant, so competitive on price, the equipment is top notch and the customer service is brilliant. The engineer was very good, very profes... See more

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Ikonix Telecoms - Business Mobiles - All major Networks / Phone Systems - Both Cloud & Traditional / Fleet Vehicle Trackers - Independent Telecoms & Audit Consultancy with a Free business Health check


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(68)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

From initial conversations with Paul advising on the best package to the client service from Zuzanna in getting me set up and then finally the IT support from Luke, everything went perfectly.

I would highly recommend Ikonix.

Thank you.

October 11, 2021
Unprompted review
IKONIX Telecoms logo

Reply from IKONIX Telecoms

Hi Simon, Glad everything went as expected - thank you for the review

Rated 5 out of 5 stars

Great customer service

Great customer service. Very quick to reply to queries and resolve issues.

October 1, 2020
Unprompted review
IKONIX Telecoms logo

Reply from IKONIX Telecoms

Thank you for your review - its nice to be appreciated

Rated 5 out of 5 stars

Excellent service and support

Matt has always been happy to assist when we need his help. He has extensive telephone system and IT knowledge which enable him to efficiently diagnose and resolve any issues. Both Matt and the other staff at Ikonix, including Zuzanna, are always friendly and very helpful.

April 16, 2020
Unprompted review
Rated 5 out of 5 stars

First Class Customer Service from Ikonix

We have been so impressed with Ikonix. Paul arrived at the pitch with a number of phones to try out and software to show exactly what the phones can do. Once the order was placed the installation of the new equipment was exceptionally quick. During the process we were kept fully informed and even offered support and assistance in case our 'old' providers tried to charge an unreasonable exit fee. The installation went smoothly and full training was given to all 40 staff. The system does everything we need it to do and so much more! We have no qualms in recommending Ikonix to anyone considering a new phone system.

March 19, 2020
Unprompted review
IKONIX Telecoms logo

Reply from IKONIX Telecoms

A Massive thank you Amanda and we intend to keep you this happy ongoing

Rated 5 out of 5 stars

Excellent service and support

Excellent service and support. Recommended company and staff are perfect, Suzanna is so friendly and very willing.

January 28, 2020
Unprompted review
IKONIX Telecoms logo

Reply from IKONIX Telecoms

Zuzanna is very good and a credit to Ikonix and its nice to be noticed - thank you

Rated 5 out of 5 stars

IKONIX should be your first call communications

We are very pleased to recommend IKONIX Telecoms. As a small business it's important we have good relationships with our suppliers and clients and after only a few interactions with the team at IKONIX we decided to migrate and use them for our complete communications solution. Their simple, cost effective and honest approach made even the more complex requirements easy. We look forward to working with IKONIX Telecoms for many years to come.

January 8, 2020
Unprompted review
IKONIX Telecoms logo

Reply from IKONIX Telecoms

Thank you Andy for your kind words and longevity with our clients is what we aspire to.

Rated 5 out of 5 stars

Great Customer Service.

Seamus and the team very quickly resolved the issue that I had. Couldn't have asked for more speedy, friendly and professional service. Very impressed.

December 20, 2019
Unprompted review
IKONIX Telecoms logo

Reply from IKONIX Telecoms

Thank you Nick for taking the time to comment. Seamus is a valuable member of our team and prides himself on his customer care and knowledge base

Rated 5 out of 5 stars

So impressed with the level of service…

So impressed with the level of service my company has recieved

- fast
- affordable
- voip handset is good quality
- voip calls quality is 100% making my centres calls sound perfect
- extra benifits ivr prompts is amazing
thanks for the scratch card i won £5 with it and brought ice cream lol ;-)

December 2, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent work all

Blaine was really helpful getting everything together. Very useful advice and the team did a great job. I would strongly recommend.

July 25, 2019
Unprompted review
IKONIX Telecoms logo

Reply from IKONIX Telecoms

Thank you Matt

Rated 5 out of 5 stars

Excellent service as usual from Nicky

Excellent service as usual from Nicky
new phones and contract sorted in a matter of hours
cannot thank Nicky enough
She was amazing with swift replies by e mail
Have dealt with Nicky for some time now and cannot fault
the service in any way
Thank you

July 19, 2019
Unprompted review
IKONIX Telecoms logo

Reply from IKONIX Telecoms

Thanks for the kind words - Our staff are our ambassadors.

Rated 5 out of 5 stars

Faultless.

Always been a pleasure to work with. Thanks to all the team for another faultless project completion. See you for the next one.

July 12, 2019
Unprompted review
IKONIX Telecoms logo

Reply from IKONIX Telecoms

Thank you Darren - existing clients are our lifeline

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look