Extremely helpful. Any query is answered clearly. Any request is handled efficiently. Any issue is resolved effectively and quickly. Engineer Matt even resolved network problems caused by our equipme... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been really impressed with the Ikonix team. They have been really personable throughout and have seamlessly helped us to resolve an odd situation with our old supplier to help with a smooth trans... See more
Company replied
We have been so impressed with Ikonix. Paul arrived at the pitch with a number of phones to try out and software to show exactly what the phones can do. Once the order was placed the installation of... See more
Company replied
Ikonix’s provided my phone system and broadband, they were brilliant, so competitive on price, the equipment is top notch and the customer service is brilliant. The engineer was very good, very profes... See more
Company details
Information provided by various external sources
Ikonix Telecoms - Business Mobiles - All major Networks / Phone Systems - Both Cloud & Traditional / Fleet Vehicle Trackers - Independent Telecoms & Audit Consultancy with a Free business Health check
Contact info
Ikonix House, ME17 3JQ, Maidstone, United Kingdom
- 01622 843421
- sales@ikonix-telecoms.co.uk
- www.ikonix-telecoms.co.uk
4.8
Excellent
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service , saved lots of money and great customer care
March 5, 2018
Unprompted review
Terrible experience
Terrible experience - This company have not registered with Ofcom and it is easy to see why as they would then be held accountable for their bad practice. We are two years into a 5 year contract and the phones still don't work as they should.
February 28, 2018
Unprompted review
Great customer service
Great customer service and very responsive. Very knowledgeable engineers and sales staff. We've moved a lot of our telephony and broadband over to them from other providers and it was a very smooth transfer so would highly recommend
January 10, 2018
Unprompted review
Appalling service in all aspects
The worst service I have received. Took out a phone contract for my small business - 3 handsets in total. From the moment I signed my contract to the moment my contract came to a end I had nothing but trouble. The customer service is atrocious. Excuses are aplenty and they have a real negative attitude. Sold me one service but gave me something else, and when I questioned why I’m not receiving what I was sold I was told the representative that sold me the services no longer works for the company so there is no way to prove what I was sold. They sent me the wrong handsets for my phone contracts but refused to accept a return. After the end of my 24 month contract they attempted to try and tell me I’ve already signed up for another 24 months. They were unable to provide evidence or a signed agreement so they then had the audacity to try and request the return of the handsets from 24 months ago! Their customer service, accounts, complaints and director consist of about 4 persons! Avoid!!
November 13, 2017
Unprompted review
Reply from IKONIX Telecoms
Mr Ahmed, Thank you for this review but we cannot identify you as an existing or past customer? is it possible you could supply your company name so we could investigate these allegations as they are definitely not an accurate reflection of any practice within our company and happy to discuss with you. Paul 01622 843421
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.