Illuminated Mirrors Reviews 

Brilliant customer service
Throughout my purchase of my mirror, I was kept up to date with the status of my order by Joby Aguilera who was ever so professional in all aspects.

The mirror arrived and is of good quality. Joby was great in communicating and ensuring a good level of customer service.

We are delighted with our mirror which looks amazing in our newly fitted bathroom. This is a high quality product and Joby provided great service, keeping me informed of order progress and following up. Many thanks!

Joby was very helpful, thank you!

Good customer service and delivery. Well done Joby.
The mirror is great too

We chose to buy our cabinet mirror from illuminated mirrors as they provide a 10 year warranty. We're so glad we did as the cabinet is quality and really looks cool with the ambient lighting. Special Thanks to Alelei from customer service for answering all my questions and providing updates throughout.

Quality of two mirrors purchased looks very good. Delivery was a case of 2 halves, first one delivered on time as promised, second one did not arrive as promised resulting in a wasted day waiting in for it and eventually arriving a day later, I think in this case the carrier was at fault.
I must add that throughout ordering and delivery (problems) I was kept well informed by Joby with frequent e-mails and occasional phone calls. Well done Joby!

I had an issue submitting a request for a bespoke cabinet mirror and reached out to Illuminated Mirrors UK’s support team. They responded immediately and resolved the problem quickly and efficiently. Really impressed with how smooth and professional the process was. Highly recommended!

Your staff Alelei & Andrew, delt with this problem to my satisfaction. A good test of a company and how it manages self generated problems.

There was a delay with the mirror with the delivery date having to be moved back due to stock issues. This impacted in things. However I was very grateful to Alelei who kept me informed throughout and fully tracked the order to completion. They were responsive throughout including when I had questions afterwards - thanks very much to Andrew Burrows for that. And the mirror is very nice. Thank you.

Jody was completely thorough and very honest about everything also well clearly spoken.

Great quality mirror and excellent customer service from Joby who made sure the shipping and delivery went smoothly.

I got the Hollywood RGB Diamond X Glow Hollywood Mirror (medium) Vanity mirror that is table top but also can be wall mounted, this thing has bluetooth as well.

Mirror works as described multiple light/dimmer settings on mirror side with backlight remote, looks well built quality product.

Most importantly is my assigned Customer Support rep Joby Aguilera, who first emailed with updates regarding my order then called and arranged an earlier than expected dispatch and delivery accommodating my calendar, followed through until I received the order unboxed and checked for any damages (which there were non) really felt well looked after.

Thank Joby Aguilera and South West Lighting Limited

Joby was great after sorting a connectivity issue on my cabinet. Pleasant and calm. Thank you

Ordered a mirror online and although is was not dispatched next day Alelei emailed me straight away to explain the delay and checked in with me throughout to update me with the new delivery time and also once again when the mirror was delivered, it was reassuring to know someone was looking out for the order on my behalf.

The mirror was really great and looks fantastic in place, my only suggestion would be that a template is supplied to help with screw hole positions.... Again I fed this back to Alelei who has passed my suggestion on and hopefully it will be in place very soon.

Excellent product well made and all the features. Help is always at hand and excellent delivery.

customer service extremely good, Joby kept me informed all the way.

When I asked a question Joby replied immediately and was extremely helpful. He then kept me updated with how the order was doing, notified me when it was on its way and then checked it had arrived in perfect condition. I felt a valued customer.

Good communication

Not only is the mirror I bought great quality, it arrived very safely packed and early! A very big thank you to Joby who really did go above and beyond to make sure everything went smoothly. I would definitely recommend this company based on my experience.