Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 1,221

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, supportive, and helpful, often taking the time to explain complex details in an understandable way. Many people highlight the exceptional service, describing it as efficient, professional, and attentive, making the process smooth and stress-free. Reviewers frequently commend the customer service for its quick responses, clear communication, and consistent updates throughout various processes like house purchases, sales, and remortgaging. The team is often described as friendly, patient, and always available to answer questions, providing excellent advice and making customers feel well-cared for.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied

Rated 5 out of 5 stars

There are no words to say how this company has helped us, throughout the years and especially this year with the sale and purchase of our new home. Karen has been incredible to say the least!! We ha... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Brilliant

Brilliant, concise and fully explained.

April 25, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks David, Always good to hear these words!

Rated 5 out of 5 stars

Great knowledge, and very helpful

Chris was extremely knowledgeable and helpful in obtaining the best product for me

April 17, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Chris is a very experienced and knowledgeable Adviser. We're glad you found this to be the case.

Rated 5 out of 5 stars

Fantastic service and really helpful…

Fantastic service and really helpful staff at the St Albans branch Karen was great is sorting everything initially. Then when she was on leave the other staff Beth and Emily were fantastic helping us through the process and sorting any query we had, and so quickly too. Thank you to the whole team (not forgetting the reception staff)

April 18, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks so much for this rather stunning review! It's wonderful to hear that the team were ready to step up even when your Adviser was away 🙌🏼

Rated 5 out of 5 stars

Excellent professional service

Excellent service, friendly, professional and efficient. Dan really went above and beyond to support us throughout.

April 10, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for the great Review.

Rated 5 out of 5 stars

Me and my family have used Dan's…

Me and my family have used Dan's services several times over the years. Always on hand to offer advice and clarification when needed. I highly recommend him.

April 10, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for the lovely review!

Rated 5 out of 5 stars

Mortgage review

Flexible and very personable customer service as ever from Karen and the team. Got us the best deal possible!

April 2, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot. We love reviews like this! 🍾

Rated 5 out of 5 stars

IMAB have been absolutely brilliant…

IMAB have been absolutely brilliant during the process of applying for our mortgage. Our Mortgage Adviser, Carol gave us brilliant advice and worked really hard to get us the best mortgage possible. She and the admin team were super responsive and kept us informed at every point in the application. Harry was fab on the Insurance side and had some great insight into the insurance world. We can’t recommend IMAB highly enough.

March 24, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a pleasure it was to read your wonderful review. It sounds like the support has been there from Mortgage Adviser (Carol), through our Admin Team, and on to our Insurance Specialist (Harry).

Many, many thanks.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, we were informed every step of the way and kept up to date on what was happening. Would definitely recommend IMAB

March 6, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much Annette. We have passed on your comments to Carol (your Adviser) and the administration team.

Rated 5 out of 5 stars

This is the third time we have used the…

This is the third time we have used the Stevenage branch of iMAB over the years. Adrian and Jane work very hard to look through all the options for you and answer any queries you may have. They will always get back to you promptly and are happy to talk things through. We would not hesitate to recommend them.

February 8, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

thank you for your great review - I ll pass your comments on to Jane - Adrian

Rated 5 out of 5 stars

Helpful advice on ‘Consent to let’

Chris offered helpful advice with our query on whether we could convert our existing mortgage to allow us to let or if we needed a BTL mortgage. In the end we can work with our existing mortgage provider but the company was professional and Chris’s advice clear, practical and to the point.

March 8, 2023
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

It's great to hear that our advisers consistently give our clients the best advice, whether that ultimately earns us any money or not. Our prime concern is do what is best for the customer!

Rated 5 out of 5 stars

First mortgage

Sharfique helped to secure me my first mortgage.

Very professional, when ever I rang him he answered my call or came back as soon as he could (dropped me message as well). He briefed me about mortgage process in a very structured way. Took all the necessary information before applying for mortgage to asses my case.

Attention to detail:one thing that stood out was attention to detail which is very important for a mortgage application he went down to minor details in my application to make sure every thing correct and checked two times with me.

Customer service: very polite when talking, Doesn’t talk over you.

His knowledge about ever changing mortgage policies from lenders is very good.

His legal knowledge is pretty good as well.

Over all it was good experience will highly recommend him

February 9, 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot for your review Bilal and we're so pleased that you've been well looked after by Sharfique.

Rated 5 out of 5 stars

Superb Service

Superb Service, always gives the best advice and best deals.
Wouldn't go anywhere else for my mortgage needs.

March 1, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We strive to provide the best to you and all our clients Tom!

Thanks for your review, we'll pass your kind comments to your Adviser, Clare Slevin.

Rated 5 out of 5 stars

Highly recommended

We had a great experience as a first time buyers. Chris Cornish was incredibly helpful and supportive, guiding us through the entire process. Could not have asked for a better service. We highly recommend IMAB.

February 27, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Debora and thank you from all the iMAB team for your glowing review. We're very proud to have received such kind comments 😍

Rated 5 out of 5 stars

Honest Professionalism

Honestly the professionalism and experience from Sharfique is second to none. Guided me through the whole process of purchasing my first home while also making sure I retrieve the product for my specialist wants and needs.

February 24, 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot for your review Mohammed and we're glad you found Sharfique. He's a 💎!

Rated 5 out of 5 stars

I have been meaning to leave a review…

I have been meaning to leave a review for ages - Adrian was amazing all through our transactions. Very quick in responding to us, and, when the seller pulled out after 5 months of their solicitor dragging their feet, he was able to negotiate with the bank to make sure we kept the same deal for the new transaction, saving us a lot in the long-term!

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

IMAB offer a fantastic and prompt…

IMAB offer a fantastic and prompt service, we have personally dealt successfully with Chris Cornish, who has been very professional throughout

February 3, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review Miss Chambers. We will pass on your comments to your adviser Chris.

Rated 5 out of 5 stars

Fabulous service

Sometimes quality of service shines through so brightly it needs to be fully recognised. This is one of the those occasions. Karen has been fantastically patient and reactive to our needs through a protracted new house search in an ever changing mortgage market. Thank you Karen for going above and beyond!

February 3, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a superb review for us, and especially Karen, to receive. We can't extend enough thanks!

Rated 5 out of 5 stars

We would highly recommend the service.

We have used Dan Curtin at IMAB a number of times, and he's always incredibly helpful and supportive, taking the pain out of our mortgage applications. We would highly recommend the service.

December 23, 2022
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

hi Ollie thanks for the for the fantastic review I pass on your comments to Dan - IMAB Stevenage

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