Banner for iMemories

iMemories Reviews 1,269

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use and efficiency, highlighting the simple process of sending in memories and the quick turnaround times. Many people appreciate the high quality of the digitized content, finding that their old videos and photos are restored wonderfully and are now easily accessible. The user experience, from downloading files to navigating the customer portal, is frequently described as intuitive and convenient. However, some customers also noted issues with the product quality, particularly with certain video tapes not digitizing properly or having static lines and poor sound. A few people felt the pricing was higher than expected, especially when compared to other services. Additionally, some reviewers were not happy with the organization of returned items, mentioning that photos were mixed up or that formatting was lost on USB drives.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its convenience and efficiency. Many... See more

Product

Consumers find the product to be ambiguous. While many reviewers express satisfaction with the final product,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the process easy to use, from... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Price

Clients share ambiguous opinions on price. Many reviewers found the cost to be excessively high, citing... See more

Based on these reviews

Rated 4 out of 5 stars

The speed at which my order was completed was absolutely phenomenal. films were 70 years old so my expectations were pretty low, but now I have a glimpse of my Dad before I was born. The customer serv... See more

Rated 5 out of 5 stars

Initially I was disappointed to learn there was a subscription fee but was contacted by the company and told that they would send me a USB with my files. I'm happy they heard my concerns and helped... See more

Rated 5 out of 5 stars

I have been a customer for 3 years and love their system! In addition to the convenience of furnishing a return label and appropriate "plastic" sleeves inside their box, seeing my photos on my phone... See more


Company details

  1. Movie Streaming Service
  2. Cloud Storage Service
  3. Film and Photograph Library
  4. Media Company
  5. Photo Restoration Service
  6. Video Editing Service

About iMemories

Written by the company

iMemories digitizes and enhances your old home movie films and video tapes so that you can stream hours of cherished memories to any device, better than it's ever looked.

The Advantage

iMemories is the only company with the ability to use cutting edge artificial intelligence technology to enhance the clarity, colors, and sharpness of your old footage. It's called McKenzie™ AI and it enhances home movies so they look better than ever.
LEARN MORE

Watch the joy come streaming back with the iMemories app. No other company can store your memories in the cloud and let you stream them to any device. It's Netflix for home movies.

The Process

  1. Pack & Send - Fill a SafeShip Kit with your old home movie films and VHS tapes (no organizing required) and send it in with the included FedEx label.
  2. Digitization - The iMemories team carefully digitizes your precious memories with the utmost care.
  3. AI Enhancement - Choose McKenzie™ AI to see your memories with quality you've never seen before.
  4. Stream & Share - Download the iMemories app to stream your memories to any device and share the joy with your loved ones.
GET STARTED


The Story

Since 2004, iMemories has specialized in digitizing analog media and enhancing it with cutting-edge technology, making priceless moments accessible and shareable for generations to come.

They are the leading social entertainment company dedicated to transforming how the world preserves and experiences cherished memories.

iMemories has digitized over 100 million assets for more than a million happy customers without losing a single one.

Enhance Your Memories With AI

Written by the company

Mckenzie AI from iMemories makes your home movies look better than ever.
iMemories is the only place to have your VHS tapes and movie films digitized and enhanced with artificial intelligence. Using McKenzie AI, iMemories can enhance the clarity, color, and sharpness of your footage to levels you've never seen before.

Satisfaction Guaranteed

Over 1,000,000 happy customers

Over 1,000,000 happy customers
See why we've earned the trust of over a million families. iMemories has digitized over a hundred million memories without losing a single one. Your irreplaceable treasures are safe with iMemories.

Contact info

Promotion box for iMemories

Enhance, Stream, & Share Your Memories

Convert your home movie films and tapes to streaming digital content.

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trust is Key

Trusting a company with your precious memories is the most important thing, and iMemories DELIVERED. From the original shipping box, to always providing comms updates on the process, to the easy accessibility and usage of the app and software/download management, to the shipping back of my originals...5 stars at every stage of the digitizing cycle from beginning to end. I highly recommend! My buddy used them right after my great experience. Thank you!

March 12, 2026
Rated 3 out of 5 stars

Expected our wedding vcr tape to be…

Expected our wedding vcr tape to be cleaned up better than it was. I did reach out to customer service and was told it was too old to do anything about it.

March 12, 2026
iMemories logo

Reply from iMemories

Hi Linda,

Thank you for your feedback.

Please reach out to Customer Service, so we can look into this for you.

Rated 5 out of 5 stars

I love how you divide the tapes

I love how you divide the tapes. It’s like you’re organizing them to be easier to watch. And the quality is great. Also, I love the fact you have an app that I added to my TV and I can watch my videos better than my devices! Great job!

March 13, 2026
Rated 5 out of 5 stars

Just FANTASTIC service!!

Just FANTASTIC service!!! iMemories corrected a couple of from a previous order I had. I am actually recommending iMemories to my sister this weekend! I have the proof that iMemories is worth it!!!

March 13, 2026
Rated 5 out of 5 stars

Extremely happy with entrusting…

Extremely happy with entrusting Imemories with our life treasures. Everything was returned and now we can share them whenever we like. Customer service was informative, helpful and very courteous! Best thing we ever did!

March 11, 2026
Rated 5 out of 5 stars

I give iMemories 5 stars!

This company went above and beyond with their product. I had multiple different types of products and they handled all of them with the care they needed. I had 36 tapes that and some were almost 40 years old and they turned out very well. They took extra time with the very fragile tapes and didn’t charge me more. I recommend this service to anyone!

March 10, 2026
Rated 2 out of 5 stars

they are very tricky they have a lot of…

they are very tricky they have a lot of freight charges it cost me 35.00 for a flash drive after paying 69.86 for
2 VCR tapes and 1 DVD and they put them all 3 on the
flash drive and it took 5 or 6 weeks they don't give you
a lot of information.

April 1, 2026
Unprompted review
iMemories logo

Reply from iMemories

Hi Linda,

That sounds disappointing.

I'd love to hear more about your experience and see if I can help, but I'm unable to find you in our system.

Will you please either call at (800)845-7986 or email service@imemories.com and ask for me, so I can find your account.

Stacey
iMemories Customer Service

Addn:

Hi Linda,

Thank you for your feedback.

We haven't heard back from you and would still love the opportunity to help.

Please reach out to our customer care team so we can look into your concerns and work toward a resolution.

Rated 1 out of 5 stars

I sent in an old VCR to get transferred…

I sent in an old VCR to get transferred to a DVD. I made that clear in the order. Now you are saying I have to pay a THIRD time to get the DVD made. I am VERY unhappy.

March 11, 2026
iMemories logo

Reply from iMemories

Hi Betty,

That is upsetting.

I'd love to hear more about your experience and see what I can do, to turn it around for you.

Will you please reply to my email or give me a call, I left a voicemail, at your earliest convenience.

Stacey
iMemories Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look