The speed at which my order was completed was absolutely phenomenal. films were 70 years old so my expectations were pretty low, but now I have a glimpse of my Dad before I was born. The customer serv... See more
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Initially I was disappointed to learn there was a subscription fee but was contacted by the company and told that they would send me a USB with my files. I'm happy they heard my concerns and helped... See more
I have been a customer for 3 years and love their system! In addition to the convenience of furnishing a return label and appropriate "plastic" sleeves inside their box, seeing my photos on my phone... See more
Company details
- Movie Streaming Service
- Cloud Storage Service
- Film and Photograph Library
- Media Company
- Photo Restoration Service
- Video Editing Service
About iMemories
Written by the company
The Advantage
iMemories is the only company with the ability to use cutting edge artificial intelligence technology to enhance the clarity, colors, and sharpness of your old footage. It's called McKenzie™ AI and it enhances home movies so they look better than ever.Watch the joy come streaming back with the iMemories app. No other company can store your memories in the cloud and let you stream them to any device. It's Netflix for home movies.
The Process
- Pack & Send - Fill a SafeShip Kit with your old home movie films and VHS tapes (no organizing required) and send it in with the included FedEx label.
- Digitization - The iMemories team carefully digitizes your precious memories with the utmost care.
- AI Enhancement - Choose McKenzie™ AI to see your memories with quality you've never seen before.
- Stream & Share - Download the iMemories app to stream your memories to any device and share the joy with your loved ones.
The Story
Since 2004, iMemories has specialized in digitizing analog media and enhancing it with cutting-edge technology, making priceless moments accessible and shareable for generations to come.They are the leading social entertainment company dedicated to transforming how the world preserves and experiences cherished memories.
iMemories has digitized over 100 million assets for more than a million happy customers without losing a single one.
Enhance Your Memories With AI
Written by the company
- Mckenzie AI from iMemories makes your home movies look better than ever.
- iMemories is the only place to have your VHS tapes and movie films digitized and enhanced with artificial intelligence. Using McKenzie AI, iMemories can enhance the clarity, color, and sharpness of your footage to levels you've never seen before.
Satisfaction Guaranteed
Over 1,000,000 happy customers
See why we've earned the trust of over a million families. iMemories has digitized over a hundred million memories without losing a single one. Your irreplaceable treasures are safe with iMemories.
Contact info
9160 East Del Camino Drive suite b1, 85258, Scottsdale, United States
- 8887468638
- service@imemories.com
- www.imemories.com
Enhance, Stream, & Share Your Memories
4.4
Excellent
1K reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was impressed with the help on the…
I was impressed with the help on the phone in answering my questions. I was surprised at how fast my order was processed. I have told many people to get their digitizing done at I memories. They are the best.
March 14, 2026
Trust is Key
Trusting a company with your precious memories is the most important thing, and iMemories DELIVERED. From the original shipping box, to always providing comms updates on the process, to the easy accessibility and usage of the app and software/download management, to the shipping back of my originals...5 stars at every stage of the digitizing cycle from beginning to end. I highly recommend! My buddy used them right after my great experience. Thank you!
March 12, 2026
Expected our wedding vcr tape to be…
Expected our wedding vcr tape to be cleaned up better than it was. I did reach out to customer service and was told it was too old to do anything about it.
March 12, 2026
Reply from iMemories
Hi Linda,
Thank you for your feedback.
Please reach out to Customer Service, so we can look into this for you.
I love how you divide the tapes
I love how you divide the tapes. It’s like you’re organizing them to be easier to watch. And the quality is great. Also, I love the fact you have an app that I added to my TV and I can watch my videos better than my devices! Great job!
March 13, 2026
Just FANTASTIC service!!
Just FANTASTIC service!!! iMemories corrected a couple of from a previous order I had. I am actually recommending iMemories to my sister this weekend! I have the proof that iMemories is worth it!!!
March 13, 2026
Imemories did a fantastic job…
Imemories did a fantastic job downloading my videos! Thank you so much!!
March 10, 2026
Extremely happy with entrusting…
Extremely happy with entrusting Imemories with our life treasures. Everything was returned and now we can share them whenever we like. Customer service was informative, helpful and very courteous! Best thing we ever did!
March 11, 2026
Took good care of my precious tapes
March 11, 2026
Loved watching our videos that haven’t…
Loved watching our videos that haven’t been seen in 35 plus yrs.
February 24, 2026
They delivered great digitized results
They delivered what they said they would. I sent in some 30-60 year old videos and they sent back some high quality digitized results. I appreciate everything that they did for me and my family !!!
March 9, 2026
I give iMemories 5 stars!
This company went above and beyond with their product. I had multiple different types of products and they handled all of them with the care they needed. I had 36 tapes that and some were almost 40 years old and they turned out very well. They took extra time with the very fragile tapes and didn’t charge me more. I recommend this service to anyone!
March 10, 2026
They listen to the customer needs
March 11, 2026
they are very tricky they have a lot of…
they are very tricky they have a lot of freight charges it cost me 35.00 for a flash drive after paying 69.86 for
2 VCR tapes and 1 DVD and they put them all 3 on the
flash drive and it took 5 or 6 weeks they don't give you
a lot of information.
April 1, 2026
Unprompted review
Reply from iMemories
Hi Linda,
That sounds disappointing.
I'd love to hear more about your experience and see if I can help, but I'm unable to find you in our system.
Will you please either call at (800)845-7986 or email service@imemories.com and ask for me, so I can find your account.
Stacey
iMemories Customer Service
Addn:
Hi Linda,
Thank you for your feedback.
We haven't heard back from you and would still love the opportunity to help.
Please reach out to our customer care team so we can look into your concerns and work toward a resolution.
I sent in an old VCR to get transferred…
I sent in an old VCR to get transferred to a DVD. I made that clear in the order. Now you are saying I have to pay a THIRD time to get the DVD made. I am VERY unhappy.
March 11, 2026
Reply from iMemories
Hi Betty,
That is upsetting.
I'd love to hear more about your experience and see what I can do, to turn it around for you.
Will you please reply to my email or give me a call, I left a voicemail, at your earliest convenience.
Stacey
iMemories Customer Service
It was easy
It was easy, fast, reasonable prices and fun to share with my nine brothers and sisters!
March 10, 2026
The process was easy from start to…
The process was easy from start to finish received my digitized items within a week and a half and receive my originals within 2 1/2 weeks I was also given a discount when I received my box.
March 9, 2026
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