imFixed Reviews 

227
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and quick service, often noting same-day repairs and fast turnaround times for their devices. People frequently highlight the staff for being professional, friendly, knowledgeable, and helpful, contributing to a positive customer service experience. Reviewers also appreciate the reasonable and fair pricing, with many finding costs to be sensible or even below their budget. However, some customers also noted issues with communication, mentioning a lack of updates or confusion regarding receipts. A few other people also felt that the product quality or repair process could be inconsistent, with some experiencing defective screens after repair or physical damage to their devices.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the efficiency and speed of repairs.... See more

Staff

Consumers find staff to be positive, often describing them as lovely, polite, knowledgeable, and... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report positive outcomes, such... See more

Price

Customers had positive experiences with price, often describing it as good, reasonable, and competitive.... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a broken camera lens repaired on a Samsung Flip. Quote of £60 was decent and then I was refunded £30 because the job wasn’t as complicated as suspected. (I wouldn’t have known and was really su... See more

Company replied

Rated 5 out of 5 stars

My daughters phone had a cracked screen. The young lady who served me was very polite and knowledgeable. She gave me a price for a new screen ro be fitted and said it would be ready in the afternoon.... See more

Company replied

Rated 5 out of 5 stars

I took my husbands iPad in for repair on Easter weekend and told it would be Tuesday after the bank holiday Monday that it would be ready however the lovely guy at the shop said he would try to get it... See more

Company replied

Rated 5 out of 5 stars

Great service, both in the initial enquiry and subsequently in understanding options, I had used the firm previously to repair my IPad. On this occasion, the IPhone had been badly damaged in an acc... See more

Company replied


Company details

  1. Phone Repair Service

Written by the company

imFixed offers fast, reliable and affordable repair services for phones, tablets, laptops and gaming consoles. Our skilled technicians provide high‑quality fixes with care and transparency, ensuring a friendly, professional experience and quick turnaround to get your device back in your hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(227)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

iPhone Smashed Screen Repair

Rang up last Saturday after my son dropped a weight on his phone. Popped in and they completed a screen change in an hour. Great swift service and the quote over the phone was the price I paid. 2nd time I have used them - great service.

March 4, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for coming back to us again! Glad we could get your son’s phone sorted quickly and at the quoted price. Really appreciate your trust 🙌.

Rated 5 out of 5 stars

Great service

Fixed price, high quality repair turned round quickly.

February 27, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for the great feedback! Glad you were happy with the quality and quick turnaround 🙌.

Rated 5 out of 5 stars

I rang up last minute as I’d broke my…

I rang up last minute as I’d broke my phone over the weekend they gave me a reasonable price and managed to fix it in 20 minutes excellent service and would 100% go back

March 1, 2023
Unprompted review
imFixed logo

Reply from imFixed

Really appreciate your feedback! Glad we could get your phone sorted so quickly at a good price, we’ll be here anytime you need us again 🙌.

Rated 5 out of 5 stars

Very helpful service

Very helpful service
And customer care did a very good job 👏 👍 would definitely recommend them again outstanding service 👏 if you need your screen fixed this shop is the place to visit 😀

February 22, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks a lot for your kind words and recommendation! Great to hear you were happy with the repair and service 👏🙌.

Rated 4 out of 5 stars

Cracks gone

The back of my cracked phone has been fixed, I just wish it was quicker as I had to stay without my phone till the next day, apart from that, the team was friendly and the price was affordable.

February 21, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! Glad to hear you found the repair affordable and the team friendly. We’ll keep working on making our turnaround times even quicker 👍.

Rated 5 out of 5 stars

Fantastic service

Fantastic service , highly recommend!

February 11, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thank you! Really glad you were happy with the service and would recommend us 🙌.

Rated 4 out of 5 stars

Great business with lovely people

Great business with lovely people. Unfortunately my phone wasn’t able to be fixed, however that’s because my phone was old and quite badly damaged on my behalf, so understandable! I payed £95 for a new screen that worked great, but when my phone had to go back due to an issue with charging, I got a full refund when it couldn’t be fixed. I’d definitely come here again (but I hope I don’t have to aha)

January 31, 2023
Unprompted review
imFixed logo

Reply from imFixed

“Thanks for your thoughtful review! Even though the phone couldn’t be fully saved, we’re glad we could help and make things right with a refund. Really appreciate your kind words and hope you won’t need us too soon either 😅🙌.

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Courteous, knowledgeable and helpful staff.
Would highly recommend for sales and repairs having used them for both.
Fair pricing, fast reliable service.

February 3, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much for your kind words and recommendation! Great to hear you’ve been happy with both our sales and repair service. We really appreciate your support 🙏.

Rated 5 out of 5 stars

A friend recommended this company…

A friend recommended this company yesterday. I emailed to make an appt re my mobile. Prompt response and went this am. Phone contacts all muddled up...a disaster. The guy spent very little time assessing and said it could be foxed. i ahd anticipated buying a new phone. i suggested restoring to factory condits which he did in moments. So happy. Just have a lot of data to reinstall. TOP CLASS SERVICE AND NO CHARGE

February 2, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for sharing your experience! We’re so glad we could get your phone sorted quickly and save you from having to buy a new one. Happy to help anytime 🙌.

Rated 5 out of 5 stars

Great communication

Great communication, fast and affordable repair, friendly staff.

January 30, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for the lovely feedback! Really glad you found the team friendly and the repair fast and affordable 🙌.

Rated 5 out of 5 stars

Excellent service

Excellent service. Repaired screen of phone within a day for under £100. Would recommend.

January 20, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for the great feedback! Glad we could get your phone screen sorted quickly and at a good price 🙌.

Rated 5 out of 5 stars

A fast, friendly and helpful service

ImFixed fitted a new screen and battery to my Samsung this week. They kept me informed about progress with the repair and the lady who organised the work was both extremely polite and helpful. Needless to say the repair was carried out on time. Based on this experience, I wouldn't hesitate to recommend ImFixed. Thanks again

January 19, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thank you for such thoughtful feedback! We’re so pleased to hear you found the service friendly, helpful and on time. It’s great to know you’d recommend us, that really means a lot 🙏.

Rated 5 out of 5 stars

I had my iPhone fixed today very…

I had my iPhone fixed today very quickly repair and a very friendly customer service provided.
I would definitely recommend everyone to come imfixed.

January 18, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks a lot for recommending us! Great to hear you were happy with the quick repair and friendly service 🙌.

Rated 5 out of 5 stars

I got my iPhone 11 repaired

I got my iPhone 11 repaired. Excellent service. The repair was done same day.
Very happy with customer service

January 18, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your kind words! Really pleased we could get your iPhone 11 repaired the same day and that you were happy with the service 🙌.

Rated 5 out of 5 stars

Nokia x20

Nokia x20 , dropped my phone in the road it got run over by a car. Screen smashed. Took it in to I'm fixed and it was ready for collection the next day. Excellent service.

January 9, 2023
Unprompted review
imFixed logo

Reply from imFixed

Wow, that phone went through a lot! 😅 Glad we could get it back to you good as new the next day. Thanks for the great feedback 🙌.

Rated 5 out of 5 stars

iPhone 11 Pro - Black Screen of Death!

What was an eventful evening at the football turned into a problem filled 48hrs of nonstop fault finding-with my iPhone 11Pro screen- turned out it had succumb’ to the Black screen of death… just that nothing was going right. So my only option was to rely once again on the team at imFixed.

1 hour of service time, to have my phone back in my possession and working again. When your whole(digital) life is on your phone you need to be able to go to a reputable technical shop where you can get issues dealt with with true honest approach and opinions.

I can only recommend due to the several times that I’ve been here and I’m grateful that I could rely 100%!

Cheers team!

H!

January 12, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much for sharing your experience! We know how stressful it can be when your phone goes down, so we’re really glad we could get your iPhone 11 Pro back up and running so quickly. Your continued trust and recommendation mean a lot to the team 🙌.

Rated 5 out of 5 stars

Had an iPad 7 fixed screen repaired and…

Had an iPad 7 fixed screen repaired and battery replaced they were friendly and efficient we had it back within 2 days.

January 5, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for sharing your experience! Great to hear your iPad repair was sorted quickly and that you found our team friendly and efficient 🙌

Rated 5 out of 5 stars

Best shop.

Best shop.
Great quantity screen protectors.

January 2, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your support! Really glad you’re happy with the screen protectors 👍

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