imFixed Reviews 

227
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and quick service, often noting same-day repairs and fast turnaround times for their devices. People frequently highlight the staff for being professional, friendly, knowledgeable, and helpful, contributing to a positive customer service experience. Reviewers also appreciate the reasonable and fair pricing, with many finding costs to be sensible or even below their budget. However, some customers also noted issues with communication, mentioning a lack of updates or confusion regarding receipts. A few other people also felt that the product quality or repair process could be inconsistent, with some experiencing defective screens after repair or physical damage to their devices.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the efficiency and speed of repairs.... See more

Staff

Consumers find staff to be positive, often describing them as lovely, polite, knowledgeable, and... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report positive outcomes, such... See more

Price

Customers had positive experiences with price, often describing it as good, reasonable, and competitive.... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a broken camera lens repaired on a Samsung Flip. Quote of £60 was decent and then I was refunded £30 because the job wasn’t as complicated as suspected. (I wouldn’t have known and was really su... See more

Company replied

Rated 5 out of 5 stars

My daughters phone had a cracked screen. The young lady who served me was very polite and knowledgeable. She gave me a price for a new screen ro be fitted and said it would be ready in the afternoon.... See more

Company replied

Rated 5 out of 5 stars

I took my husbands iPad in for repair on Easter weekend and told it would be Tuesday after the bank holiday Monday that it would be ready however the lovely guy at the shop said he would try to get it... See more

Company replied

Rated 5 out of 5 stars

Great service, both in the initial enquiry and subsequently in understanding options, I had used the firm previously to repair my IPad. On this occasion, the IPhone had been badly damaged in an acc... See more

Company replied


Company details

  1. Phone Repair Service

Written by the company

imFixed offers fast, reliable and affordable repair services for phones, tablets, laptops and gaming consoles. Our skilled technicians provide high‑quality fixes with care and transparency, ensuring a friendly, professional experience and quick turnaround to get your device back in your hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(227)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

iPhones green line and screen lifted

iPhones green line and screen lifted. Showed swollen battery which forced up the screen and broke screen. Fixed in a few hrs and only once had explained everything and showed me. Would recommend .

June 30, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad we could sort your iPhone and explain everything along the way. Really appreciate your recommendation 🙌.

Rated 5 out of 5 stars

Prompt service at a reasonable price.

Prompt service at a reasonable price.
Will definitely use again

June 24, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad you found our service prompt and reasonably priced, we’ll be happy to help again anytime 🙌.

Rated 5 out of 5 stars

Great new screen

Great service and very quick and a good price too . Very friendly staff

June 20, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much! 😊 Glad you found our service quick, affordable, and friendly. Really appreciate your feedback 🙌.

Rated 5 out of 5 stars

As usual good friendly efficient…

As usual good friendly efficient service. Prompt repair at a very fair price. Thank you!

June 19, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your kind words! 😊 Glad we could provide prompt and efficient service at a fair price. Really appreciate your continued support 🙌.

Rated 5 out of 5 stars

Amazing

Amazing, top notch, my phone came back good as new

June 4, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much! 😊 Glad we could get your phone back to looking and working like new 🙌.

Rated 5 out of 5 stars

Excellent communication from first…

Excellent communication from first enquiry to collection after repair. Fixed wife's kindle and she is well pleased.

May 23, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for sharing your experience! 😊 Glad we could get your wife’s Kindle fixed and that you were happy with the communication throughout 🙌.

Rated 5 out of 5 stars

Another great repair

Another great repair
Great price, great service

May 5, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad you’re happy with the price and service 🙌.

Rated 5 out of 5 stars

Autoworld mobile phone repairs

Always a polite, and professional experience, very knowledgeable and very competitive prices, highly recommended

May 6, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much for your kind words! 😊 We’re glad you found our team knowledgeable and our prices competitive. Really appreciate your recommendation 🙌.

Rated 5 out of 5 stars

I smashed my phone screen last week and…

I smashed my phone screen last week and cannot say how much I appreciated the effort Imfixed went to to order the replacement screen, letting me know as soon as it was in stock and then fitting the screen for me as quickly as possible. All the staff are very friendly and I cannot recommend this shop enough if you have any phone issues at all. Thank you so much I’m fixed!! X

April 29, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thank you so much for your kind words! 😊 We’re really glad we could get your phone screen replaced quickly and keep you updated along the way. Your recommendation means a lot to all of us 🙌.

Rated 5 out of 5 stars

I booked in for my sons iPhone screen…

I booked in for my sons iPhone screen the staff were lovely, and was done quickly and efficiently would highly recommend 🤩

April 26, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much! 😊 Glad we could get your son’s iPhone screen fixed quickly and efficiently. Really appreciate your recommendation 🤩🙌.

Rated 4 out of 5 stars

Quick & efficient turn around

I had an absolute nightmare after dropping an iPhone 11 into a hot tub & after seeing the screen did not turn on my first thought was to come to this shop.

The staff were absolutely lovely & got the phone back to me after only two days!!! Only downside was due to them having to rush to fix there was an unexpected fee at the end however it was totally worth it as the phone is now as good as new.

Would 100% recommend

April 24, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for sharing your experience! 😊 We’re glad we could get your iPhone 11 back to full working order so quickly. Really appreciate your recommendation and happy to hear it was worth it in the end 🙌.

Rated 5 out of 5 stars

Rapid repair

Rapid repair, done in half HR for the price quoted and fully working since repair. Thanks

April 18, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! Glad we could get your repair done quickly and at the quoted price 🙌.

Rated 5 out of 5 stars

Would not go anywhere else.

Second time using imFixed would not go anywhere else. Took Granddaughters iphone to be fixed after she had dropped it. Fixed within 10mins was not expecting that! Great job as usual. My go to shop for all my tech problems or should i say granddaughters mishaps!! Reasonably priced repairs that are guaranteed for a year cannot be fairer than that.

April 12, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much for your continued trust! 😊 Glad we could get your granddaughter’s iPhone fixed so quickly. We’re always happy to help with tech (and mishaps!) 🙌.

Rated 5 out of 5 stars

Brilliant service staff r great quick…

Brilliant service staff r great quick repair daughters well happy with her device thank u so much

March 31, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much! 😊 Glad we could get your daughter’s device fixed quickly and that she’s happy with it 🙌.

Rated 5 out of 5 stars

Excellent Company to deal with

Took grandsons I-pad in for repair they were going back to Australia same day, new screen fitted no fuss excellent job met my requirements (now he has something to entertain him on the long journey) if you want mobile/ I-pad or Lappy repairs these guys are the business done work for me lots of times previously wouldn’t go anywhere else..

March 29, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thank you so much for your kind words! 😊 Great to hear we could get your grandson’s iPad ready for his journey and that you’ve trusted us with repairs so many times. Really appreciate your continued support 🙌.

Rated 5 out of 5 stars

Replaced battery in my iPhone

Replaced battery in my iPhone. Great service & very helpful.

March 27, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! Glad we could help with your iPhone battery and that you were happy with the service 🙌.

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