imFixed Reviews 

227
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and quick service, often noting same-day repairs and fast turnaround times for their devices. People frequently highlight the staff for being professional, friendly, knowledgeable, and helpful, contributing to a positive customer service experience. Reviewers also appreciate the reasonable and fair pricing, with many finding costs to be sensible or even below their budget. However, some customers also noted issues with communication, mentioning a lack of updates or confusion regarding receipts. A few other people also felt that the product quality or repair process could be inconsistent, with some experiencing defective screens after repair or physical damage to their devices.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the efficiency and speed of repairs.... See more

Staff

Consumers find staff to be positive, often describing them as lovely, polite, knowledgeable, and... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report positive outcomes, such... See more

Price

Customers had positive experiences with price, often describing it as good, reasonable, and competitive.... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a broken camera lens repaired on a Samsung Flip. Quote of £60 was decent and then I was refunded £30 because the job wasn’t as complicated as suspected. (I wouldn’t have known and was really su... See more

Company replied

Rated 5 out of 5 stars

My daughters phone had a cracked screen. The young lady who served me was very polite and knowledgeable. She gave me a price for a new screen ro be fitted and said it would be ready in the afternoon.... See more

Company replied

Rated 5 out of 5 stars

I took my husbands iPad in for repair on Easter weekend and told it would be Tuesday after the bank holiday Monday that it would be ready however the lovely guy at the shop said he would try to get it... See more

Company replied

Rated 5 out of 5 stars

Great service, both in the initial enquiry and subsequently in understanding options, I had used the firm previously to repair my IPad. On this occasion, the IPhone had been badly damaged in an acc... See more

Company replied


Company details

  1. Phone Repair Service

Written by the company

imFixed offers fast, reliable and affordable repair services for phones, tablets, laptops and gaming consoles. Our skilled technicians provide high‑quality fixes with care and transparency, ensuring a friendly, professional experience and quick turnaround to get your device back in your hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(227)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great attention as always

Great attention as always, new screen protector expertly fitted and a new case too. Recommend!😁👍🏼

May 15, 2024
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much! 😁👍🏼 Glad you’re happy with the screen protector and case. Really appreciate your recommendation 🙌.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, very fast and professional service and price wise couldn't be beat! Dropped my sons iphone XR off with a cracked screen, few hours later it was ready and came with a 1yr warranty, very pleased will certainly be using again, thanks

April 25, 2024
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much for your feedback! 😊 Glad we could get your son’s iPhone XR repaired quickly and that you’re happy with the service, price, and warranty. We really appreciate your support 🙌.

Rated 5 out of 5 stars

Good communication

Good communication, pleasant people, efficient service, good value. Very pleased thanks

March 20, 2024
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your kind words! 😊 Glad you found our service efficient, pleasant, and good value. We really appreciate your feedback 🙌.

Rated 5 out of 5 stars

Highly recommended

Great service. Kept me informed of progress. iPad now up and running with a new screen.

February 24, 2024
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad your iPad is up and running with the new screen. We really appreciate your recommendation 🙌.

Rated 5 out of 5 stars

Really good service so helpful and my…

Really good service so helpful and my phone is brand new again! Wouldn’t go anywhere else now. Thanks so much 👍

February 17, 2024
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much! 😊 Glad we could get your phone looking and working like new. Really appreciate your continued trust 👍🙌.

Rated 5 out of 5 stars

Brilliant shop

Brilliant shop
Always very helpful and solve any phone problems

January 5, 2024
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much! 😊 Glad we could help with your phone problems. Always happy to assist 🙌.

Rated 5 out of 5 stars

Called in with problem with iPhone not…

Called in with problem with iPhone not holding charge. Advised battery replacement and reassured that if there were further problems to call back. It worked perfectly. Would recommend

December 6, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad the battery replacement worked perfectly and that you’d recommend us. Always happy to help 🙌.

Rated 5 out of 5 stars

100% Reccomend

Gave me the cheapest quote to replace my iphone screen. Did a fantastic repair in only 1 hr, and didn't rip me off. Top guy. Definitely recommend.

December 8, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad we could get your iPhone screen replaced quickly and at a fair price. Really appreciate your recommendation 🙌.

Rated 5 out of 5 stars

Excelent sevice Full of help even…

Excelent sevice Full of help even though the problem turn out not to be there supplied phone .Thanks Guys
I will be back for sure

December 6, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad we could help, even though the issue wasn’t with the supplied phone. We’ll be happy to help when you’re back 🙌.

Rated 5 out of 5 stars

Faulty iPad

My tablet wouldn’t connect to WiFi - went to I’m Fixed Tonge Moor Road Bolton as a walk in. Was served by Hannah who had infinite patience in explaining and demonstrating what I needed to do to connect when I got home.
Refused payment and even told me to ring her if I was still struggling.
I was recommended to use I’m Fixed and can understand why - 5* will always use them in future for tablet and phone and would r3commend them without hesitation.

November 11, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thank you so much for your kind words! 😊 We’re glad Hannah could help get your tablet connected and that you felt supported, your recommendation means a lot to us 🙌.

Rated 5 out of 5 stars

I left my MacBook after a screen crack

I left my MacBook after a screen crack. The price was unbelievable good for an authentic part, and the fix was done really quickly. Appreciate you guys.

October 9, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad we could get your MacBook screen fixed quickly and at a great price. Really appreciate your kind words 🙌.

Rated 5 out of 5 stars

Fantastic service by toks

Fantastic service by toks, phone all repaired within a couple of hours!!!!

September 16, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much! 😊 Glad Toks could get your phone fully repaired so quickly. Really appreciate your feedback 🙌.

Rated 5 out of 5 stars

Reasonable prices and very quick at…

Reasonable prices and very quick at repairing would highly recommend

September 15, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad you found our repairs quick and reasonably priced. Really appreciate your recommendation 🙌.

Rated 5 out of 5 stars

Great Service

Great Service. They diagnosed the problem, carefully explained the options and were empathetic

August 17, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad we could help diagnose the problem and explain your options clearly. Really appreciate your kind words 🙌.

Rated 5 out of 5 stars

Good experience

Good experience, very helpful staff.

August 12, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad our team could help and that you had a good experience 🙌.

Rated 5 out of 5 stars

Battery replacement on Nokia 8

Battery replacement on Nokia 8. Fast, efficient, correct. Good comms (they answer the phone). courteous. This nice instrument will remain useful for several years more. £45 well spent.

July 17, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your kind words! 😊 Glad we could help extend the life of your Nokia 8 with a fast and efficient battery replacement 🙌.

Rated 5 out of 5 stars

Great service and price for replacing…

Great service and price for replacing iPad screen. Friendly, efficient staff

July 19, 2023
Unprompted review
imFixed logo

Reply from imFixed

Thanks for your feedback! 😊 Glad you found the iPad screen replacement quick, friendly, and good value 🙌.

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