The working employee didn't respond to my "good morning", grunted something about my mirrors and eventually totally lost it on me when I didn't loosened my brakes quick enough - all in front of my fi... See more
Location
Switch locationNordring 4, 12681 Berlin, DE
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Very good service and friendly staff. Driving slowly on the site has already been accidents, because some people drove too fast there. The prices are moderate and the cleaning result is good. But it c... See more
Company replied
Windows were still dirty. Ceramic wax covering was perfect.
Company replied
Buyed a Ticket in Advance. No waiting, just in Time.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Nordring 4, 12681, Berlin, Germany
3.9
Great
75 reviews
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Insanely unfriendly employee
The working employee didn't respond to my "good morning", grunted something about my mirrors and eventually totally lost it on me when I didn't loosened my brakes quick enough - all in front of my five year old daughter. On top of that the wash didn't clean my car. Very bad experience!!
April 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Car was not really clean and the worker…
Car was not really clean and the worker was an angry old man.
April 7, 2026
Reply from IMO Car Wash - Berlin (-Marzahn)
Betty Holle,
We appreciate your feedback and regret that the car's cleanliness and employee's demeanor did not meet your expectations. We'll address this.
IMO Car Wash
Washing the car
To pay using the mobile ist ok. Washing was good. Two tubes of the exhauster didn't work well.
March 6, 2026
Reply from IMO Car Wash - Berlin (-Marzahn)
Kunde,
We appreciate your feedback and are glad the mobile payment and washing met your expectations. We'll investigate the exhaust issues you reported.
IMO Car Wash
Reply from IMO Car Wash - Berlin (-Marzahn)
Andreas,
We're happy to hear that buying your ticket in advance saved you time. Thank you for your positive feedback; we appreciate it greatly.
IMO Car Wash
Good company and great result. Good company and great result.
Very good service and friendly staff. Driving slowly on the site has already been accidents, because some people drove too fast there. The prices are moderate and the cleaning result is good. But it could be a little better. In general, however, recommended!
February 23, 2026
Reply from IMO Car Wash - Berlin (-Marzahn)
Robert Wettstein,
We appreciate your feedback and are glad you found our service and staff friendly. We'll address the speeding issue to ensure a safer environment. We're always working to improve our cleaning results. Thank you for recommending us!
IMO Car Wash
All in one good but with improving potential
Windows were still dirty. Ceramic wax covering was perfect.
February 20, 2026
Reply from IMO Car Wash - Berlin (-Marzahn)
Hello,
Thank you for your feedback.
We are very sorry that your vehicle's windows were not cleaned properly. This does not meet our standards or what you as a customer should expect.
Please send us a short message to info@imowash.de so that we can investigate and clarify the matter internally.
Thank you for bringing this to our attention.
Best regards,
Your IMO Car Wash Customer Service 🚗✨
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