Shine effect good but only 2 days, cleaning of car should be better, the dryer always leaves pools of water running down panels, I Always have to Dry car myself it leaves water stains on panels & clea... See more
Company replied
Location
Switch locationCherry Garden Lane, CT19 4AP Folkestone, GB
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The end result wasn’t what I’d expect for £20. The pre wash should attend to areas missed by the automated system — around wing mirrors, wipers back and front, etc. Also, because the car doesn’t get p... See more
Company replied
All the usually expected attributes. Politeness, efficiency, speed and job well done. I never give a maximum, because........ No matter how Good Excellent or Superb matters may be.........THERE IS... See more
Company replied
I am a taxi driver in Cheriton and regularly use IMO car wash.The men working there are very friendly and do an outstanding professional job.My car always looks like new.Definately recommend going the... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Cherry Garden Lane, CT19 4AP, Folkestone, United Kingdom
4.1
Great
64 reviews
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The guys are great - car calean inside and out
The guys are great, very happy with the car cleaning. Had a mini-valet also which was quick and well worth it.
May 8, 2026
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As described, rapid service
Friendly staff, in App purchases for discount. Rapid service
May 5, 2026
Reply from IMO Car Wash - Folkestone
Sean Newman,
We appreciate you taking the time to share your experience! We're so glad you found our staff friendly and enjoyed the app discounts and rapid service.
IMO Car Wash
Shine is good but only been 2 days.
Shine effect good but only 2 days, cleaning of car should be better, the dryer always leaves pools of water running down panels, I Always have to Dry car myself it leaves water stains on panels & clean the dirt off that was missed; £15 expect better especially as only Outside of car. It's a shame, not enough time spent with foam on car to loosen dirt "perhaps". I keep trying for the convenience but will give up if same on 4th wash.
May 3, 2026
Reply from IMO Car Wash - Folkestone
Mr K,
We appreciate your feedback. We regret the wash quality wasn't satisfactory, especially regarding drying and dirt removal. We'll review our processes to improve the cleaning and drying results.
IMO Car Wash
Friendly competent staff
May 1, 2026
Reply from IMO Car Wash - Folkestone
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Great service
May 2, 2026
Reply from IMO Car Wash - Folkestone
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
The end result wasn’t what I’d expect…
The end result wasn’t what I’d expect for £20. The pre wash should attend to areas missed by the automated system — around wing mirrors, wipers back and front, etc. Also, because the car doesn’t get properly dried, there was also quite a lot of water marks left behind once the remaining water had evaporated. I would hope that the water used is softened, but it doesn’t seem like it.
April 30, 2026
Reply from IMO Car Wash - Folkestone
customer,
Thank you for your feedback. We regret that the wash quality did not meet your expectations for the price paid. We will review our pre-wash process and drying to improve the overall outcome. We appreciate you bringing this to our attention.
IMO Car Wash
Reply from IMO Car Wash - Folkestone
JAMES,
We appreciate you mentioning our excellent service. We value your feedback regarding queueing; it means a lot to us. Thank you.
IMO Car Wash
Reply from IMO Car Wash - Folkestone
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Friendly
Friendly, efficient service with an excellent result. The IMO app allows easy booking and payment with many options and discounts available.
Highly recommended.
April 18, 2026
Reply from IMO Car Wash - Folkestone
Mr D Hill,
We appreciate your positive feedback! We're happy to hear that you found our service efficient and friendly and achieved excellent results. It's also great to know the app was easy to use!
IMO Car Wash
Efficient staff
Busy car wash but staff work hard to get people through as quickly as possible. Always friendly.
April 11, 2026
Reply from IMO Car Wash - Folkestone
Louise,
We appreciate you taking the time to share your positive experience! We're happy to hear that our team's hard work and friendliness made your visit pleasant and efficient.
IMO Car Wash
Easy experience
Easy experience, pre paying before hand and scan on arrival. For price you pay the results aren’t always the best or thorough and obviously you need to wipe the car down after to avoid water marks. It’s ideal for a quick/convenient wash but not 100%.
April 6, 2026
Reply from IMO Car Wash - Folkestone
Louise,
We appreciate your feedback. We're sorry to hear the wash wasn't entirely satisfactory for the price. We aim for convenient and effective service, and we'll consider your comments to improve our wash quality.
IMO Car Wash
I got to the folkestone branch and…
I got to the folkestone branch and there was only 1 person there to start the wash he only sprayed the car not even uses of o spung £20 it cost so not really happy
April 5, 2026
Reply from IMO Car Wash - Folkestone
Many Thanks for your review. Please contact us via our website so that we can investigate further.
Car was still dirty
Car was still dirty i usually wash the car myself at the local jet wash for £3.50 but decided to go to imo I paid almost double what I would normally an the car was still dirty there was outlines of bird poo still thick dirt and grime on the boot and the wheels barley touched i think next time I will ask my 6 year old to wash it!! Staff barley spoke I don’t think I’ll go again
March 28, 2026
Reply from IMO Car Wash - Folkestone
customer,
We appreciate you taking the time to share your experience. We're sorry to hear that the wash quality did not meet your expectations and that the staff interaction was minimal. Please contact us directly at Customer-Services@imo-carwash.co.uk, so we can investigate this further.
IMO Car Wash
Good service from staff member and…
Good service from staff member and really good car wash . 10 Stars !!!! Also decently priced .
March 23, 2026
Reply from IMO Car Wash - Folkestone
customer,
We appreciate you sharing your experience! We're happy to hear that you found our car wash really good and decently priced, with good service from our staff.
IMO Car Wash
The staff were superb
The staff were superb one helped me put my automatic car in neutral as I didn't know how, just for clarity it's a new car not just my stupidity.
March 24, 2026
Reply from IMO Car Wash - Folkestone
Graeme Dearing,
We're happy to hear our staff provided superb assistance with your new car! We appreciate your positive feedback and are glad we could help.
IMO Car Wash
Easy to use and great finish
March 15, 2026
Reply from IMO Car Wash - Folkestone
Peter,
We appreciate you sharing; we are so glad our service was easy to use, with a great finish. Thank you for the great review!
IMO Car Wash
The experience was good and my car was…
The experience was good and my car was clean, the drying experience could be improved though.
Currently staff prewash the vehicle before entering the car wash, I feel that it would also be beneficial for staff to dry the vehicle after leaving the car wash as the blower and microfiber pads do not effectively dry the vehicle.
March 14, 2026
Reply from IMO Car Wash - Folkestone
Liam,
We're glad you enjoyed your experience and appreciate your feedback. We acknowledge your comments about the drying process. We will review our procedures to improve the effectiveness of our drying methods. Thank you for your time.
IMO Car Wash
Save you money and go to Morrisons.
I bought a wash and wax for £11.00. Sills below the doors and back of the car still very dirty. Wondered why there was a man with a broom/brush waving it around the back of each car. His attention to removing the dirt was poor and highlights the inefficiency of the car washing machine. Won’t use again as for the same price Morrisons have a much better car wash.
March 13, 2026
Reply from IMO Car Wash - Folkestone
Mr Glover,
Thank you for your feedback. We're sorry to hear that the wash and wax didn't meet your expectations, especially regarding the cleaning of the sills and the back of your car. We will review our processes to improve the car washing results.
IMO Car Wash
Reply from IMO Car Wash - Folkestone
Matthew Hayes,
We appreciate you sharing your experience; we're so happy to hear our staff was pleasant and polite during your visit with us.
IMO Car Wash
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