Usually I pay £9 all the time for Diamond vax but all the time the person who work on IMO car wash Motherwell, Wishaw miss the spot around my back number plate. The machine miss that spot all the time... See more
Company replied
Location
Switch locationCraigneuk Street, ML2 7UY Motherwell, GB
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Paid by QR code at entrance. Super employee who did pre wash then set me on my way.
Company replied
I went to the local car wash and paid for the £14 wash. When car was finished I had to dry the car with my own microfiber towels and whe got home had to clean all the wheels as they were still covere... See more
Company replied
Pleasant enough service. I feel like the parts could do with some maintenance. Brushes looks worn out and some of the jets etc dont work. A bit over priced.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Craigneuk Street, ML2 7UY, Motherwell, United Kingdom
3.2
Average
39 reviews
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The staff on this car wash are abysmal
The staff on this car wash are abysmal! Their attitude, enthusiasm and lack of respect for patrons who are spending a lot of money to have a car washed is disturbing. The equipment on this particular wash is broken with the lower off side body brush tied up with string, the foam dispenser for the soap did not cover the car prior to the over roof brush and full side panel brushes, the windows were still marked with bugs and smears, the rear window was filthy despite the attendant’s lacklustre attempt to clean it with a brush as the car entered the wash. I am a regular user of IMO car washes and I have to say, this is the worst I’ve experienced to date. Sadly my money will be spent else where form now on!
May 25, 2026
Reply from IMO Car Wash - Motherwell
Ross,
We are truly sorry to hear about your disappointing experience. The issues you described regarding the staff's attitude, the broken equipment, and the ineffective cleaning are certainly not up to our standards. We appreciate you bringing this to our attention and will investigate these matters thoroughly.
IMO Car Wash
Wasn't fully cleaned
May 15, 2026
Reply from IMO Car Wash - Motherwell
David,
If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Motherwell
Arthur,
We appreciate your feedback and regret that our service did not meet your expectations. We will address this issue.
IMO Car Wash
Reply from IMO Car Wash - Motherwell
Alan,
We appreciate your review and are so glad you had a quick and friendly experience, leaving with a clean car!
IMO Car Wash
Decent enough
Pleasant enough service.
I feel like the parts could do with some maintenance. Brushes looks worn out and some of the jets etc dont work.
A bit over priced.
April 17, 2026
Reply from IMO Car Wash - Motherwell
Kevin Buchanan,
We appreciate your feedback. We'll look into the maintenance of our equipment and pricing. We aim to provide the best experience for everyone.
IMO Car Wash
I got my car washed Usally just buy the…
I got my car washed Usally just buy the 5 wash, thought I would get a higher range paid 12pounds. My car was still dirty. Not happy
April 10, 2026
Reply from IMO Car Wash - Motherwell
Many thanks for your review. Please Contact Us via our website so that we can investigate further.
Many thanks
IMO
Favourite carwash
Paid by QR code at entrance.
Super employee who did pre wash then set me on my way.
April 5, 2026
Reply from IMO Car Wash - Motherwell
Mrs Kent,
We're happy to hear that you had a great experience with the quick payment and the pre-wash service. Thank you for your positive feedback; we appreciate it!
IMO Car Wash
Staff were pleasant, courteous & efficient!!
April 5, 2026
Reply from IMO Car Wash - Motherwell
Kathryn Anderson,
We appreciate you taking the time to share your experience! We are so glad to hear that you were happy with our team's efficiency and courtesy.
IMO Car Wash
Got the ceramic xtr car came out way…
Got the ceramic xtr car came out way more scratches than before and actually came out dirty wouldn’t go again took my left wing mirror off and can’t get it back on aswell a don’t know why theses are even allowed up? £19 to get scratches and half a wash
April 2, 2026
Reply from IMO Car Wash - Motherwell
Many Thanks for your review. Please contact us via our website so that we can investigate further.
Quick car wash friendly staff
March 26, 2026
Reply from IMO Car Wash - Motherwell
Megan fearon,
We appreciate your positive feedback and are so glad you enjoyed our quick car wash and friendly staff! Thank you for your time.
IMO Car Wash
Car was a mess after this wash
Car was a mess after this wash, not sure what happen as used this car wash several times before with no issues
March 28, 2026
Reply from IMO Car Wash - Motherwell
Zoé Clarke Milne,
We appreciate your feedback and regret your car was not clean. We will investigate why the wash quality was poor this time and improve our service. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Motherwell
Mr Muir,
We're so happy the car wash machine provided a good wash and dry for your car! We appreciate your positive feedback.
IMO Car Wash
Easy to use and good staff.
March 8, 2026
Reply from IMO Car Wash - Motherwell
TOM ALEXANDER,
We appreciate you sharing! We're so happy to hear that you found our service easy to use and our staff helpful during your visit with us.
IMO Car Wash
Reply from IMO Car Wash - Motherwell
Thanks for your review
Motherwell Car Wash is Very Poor.
Safe don't do the job correctly. They are not interested. The car wash itself needs repairs parts not working. Chemical cleaner jets don't work or don't go on car. Really poor service at Mitherwell. Won't use till you sort out these issues. Had to cleN my car after the wash terrible.
February 19, 2026
Reply from IMO Car Wash - Motherwell
Nelson Paterson,
We regret that the wash quality was poor due to malfunctioning equipment at Motherwell. We appreciate you bringing this to our attention. WPlease can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
paid for the triple foam but consisted…
paid for the triple foam but consisted of very little foam, car needed another clean.
February 14, 2026
Reply from IMO Car Wash - Motherwell
Website User,
We appreciate your feedback and are sorry the triple foam was insufficient, requiring a second wash.
Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Car dirtier than it went in.
Paid for the vaccum, to discover vaccum broken and no suction. Used the car wash, paid £7.50 for the diamond wax which is dearer the other car washes in the area - and my car is dirtier than it went in. Tried to upload pictures and it won’t let me. But there is dirty streaks all over my windows and mirrors. Won’t be using again - had to take my car to be washed elsewhere the same day!
February 14, 2026
Unprompted review
Reply from IMO Car Wash - Motherwell
Colette Thomson,
We regret the vacuum was faulty and the wash left streaks. We appreciate you letting us know that our service was below expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Back windscreen was as dirty as it was…
Back windscreen was as dirty as it was before the car wash. Spent £9 and it was still dirty.
February 7, 2026
Reply from IMO Car Wash - Motherwell
Steven Bell,
We regret that the back windscreen wasn't properly cleaned during your visit. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
ravsterocks
Worst car wash place. Half their equipment is broke and they still put the car for a wash. Even after the car wash the car feels dirty in places. Complained to the head office but emails are ignored. Never using them again.
Pay a pound more and get your car hand washed. At least they do a better job.
Worst company in customer care. If I could I would give 0 stars.
January 11, 2026
Unprompted review
Reply from IMO Car Wash - Motherwell
Ravi,
We regret that the wash quality was poor due to equipment issues, and that your follow-up emails were not answered. We appreciate you bringing this to our attention. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Motherwell
Mr alex george,
We appreciate your feedback. We'll look into the vacuum issue and aim to improve our services for everyone's benefit.
IMO Car Wash
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