Imola of Bristol Reviews 53

Charlie was very friendly, knowledable and answered all my queries and questions honestly. The car was presented clean and in a fantastic location within the property. The test drive could've been a little longer but the car drove perfectly. Wouldn't hesitate in recommending Imola to a prospective buyer.

Absolutely brilliant they made you feel welcome the part exchange of the cars was smooth as silk I would very much recommend Imola of Bristol my new car is immaculate show room standards A+++++++ I couldn’t be happier. Thank you

I dealt with Charlie who was fantastic to deal with, great communication who was so helpful and approachable throughout the whole process.
I have just picked up my lovely new car today. I would definitely recommend this independent dealership, high quality vehicles and standards of service. Thank you.

I have had my BMW 420i for one year now. Nothing has fallen off or broken which is good. Even though it was over 5 years old with almost 50,000 miles it was in exceptional condition and beautifully prepared. The art is selling quality used cars is the skill in sourcing and buying and Imola travel far and wide to get the very best cars. Imola offer a 3 month warrant but I opted to purchase a top of the range 2 year warranty from them at a discounted rate (although so far this has not been needed). As for paying a holding deposit before seeing the car, this is something I have done previously many times over the last 20 years as it is quite normal when searching for specific cars with high spec which are located considerable distance from one’s home. Also I initially changed my mind and Imola refund my deposit the next day. Highly recommended for specialised quality used cars.

I bought a Mk.6 Golf Cabriolet from Imola in December '22, and I found the entire experience to be lacking for nothing. I honestly couldn't have asked for more, and I left in my new car feeling thoroughly positive and reassured about the entire exchange.

I found the team to be encouragingly professional from start to finish; really a class act, with excellent communication from the first point of contact to the last. Whenever a friend or family member asks me for advice on where they might hope to find a quality car with the backing of a very solid team indeed, there'll be no hesitation on my part in enthusiastically recommending Imola of Bristol every time – even if, as with myself, visiting them means travelling across the country.

I'm very pleased with the service I received, and I'm enjoying my handsome little Golf enormously. Thanks a million, guys!

I really can’t fault these guys. I was in a bit of a rush and the guys looked after me so well. just driven a long way home and the car was faultless. When the time comes for a new one I’d make the journey back in an instant! Well worth it! Great value, great car, and top guys!! Five stars!✅✅✅✅✅

First class service from the beginning. Viv brought a car out to me as I had no transport within an hour of me making an enquiry. I arranged a bank transfer and collected the car the following day. Very friendly and efficient service and a fantastic car. I would highly recommend.

Bought an Audi A4 in July 2022 nice looking car. First of all the air conditioning failed due to previous damage. Then the radiator failed big hole. Then the removable towbar wouldn't operate and they promised to make good a replacement because of the cost they are refusing to do this.
They seem to nice but in my opinion once they have your money beware.

It was a straightforward, pain free process, starting with finding the car online, paying the deposit then collecting, its strange at first paying a deposit for something you haven't seen but after picking my new car up you soon realise how much care goes into the preparation of their stock, would highly recommend this efficient and friendly dealer

Straight forward and simple purchase. Picked out car on-line, arranged payment contract and visited showroom where I was given as much time with the car as needed to review, drive and ask questions. I've had the car for a few months now with no issues.

I purchased my VW T5.1 from Imola and it was a fantastic buying experience from start to finish and I even had a warranty issue that was sorted out at a Garage of my choice.
I recommend them and would purchase from them again.

Excellent service and vehicle was in the condition and state they had assured me to be in. Enough respect to Greg and Charlie. It was a bit of a journey from Leeds to Bristol by coach but worth it after all.

Really helpful team that made the whole buying process straight forward and simple and my car was better than I could have ever expected. Thank you!

We have never been let down by Imola of Bristol. We've purchased cars with both Viv and Charlie and they're both great! they make the process really quick and smooth. They go above and beyond for his customers and tries to help as much as possible. Great service and they definitely know they’re stuff.

It’s now been 6 years since I purchased my 2014 BMW 330D M Sport Touring from Imola and I think it’s only fair I publish my extremely positive experience with both the service received and the car itself.
The buying experience is still fresh in my mind. There were two Tourings that I was interested in. Viv allowed me all the freedom to explore the immaculately detailed cars indoors in my own time and space and, despite the grim weather, was offered to test drive both.
Explanations of service history, vehicle checks etc were provided and I never felt like I was under any pressure.
Needless to say, I made my choice and it has proven to be the best car I’ve ever owned. No issues with the car whatsoever over the past 6 years. Just regular services and it still makes me as happy as the day I bought it.
It’s just a shame it will never again be as immaculately presented as it was on the day of collection!
When I eventually do decide it’s time for the next family wagon, I hope I will be able to find it at Imola.

I bought a 2018 Landrover Discovery last month from Imola, on finance with Motonovo.
Within 48 hours the vehicle had broken down twice and the service light came on. I initially got it in to a local diagnostic garage who said as soon as they plugged it into the computer over 60 error messages came up…. Not sure if it had been checked properly before sale, otherwise they probably would have know it had something wrong with it? Also no evidence it had been serviced except a fuel filter had been changed… that was the extent of its service I believe.

Eventually managed to get it into a main dealership (over a week’s wait), who said it needed a new engine!

Imola took the car back and gave me a full refund… unfortunately though, the finance marker for the vehicle has been left against my name, and so I can no longer get finance at 4.2% which I was offered at the end of March, but Motonovo and other lenders now only offer it at a minimum of 8.4% as I look like I take finance too often….. I also realized that the finance against the car I part exchanged with Imola had not been cleared down, so had to get that sorted too.

I have been told Motonovo will look into my predicament within three weeks of my complaint being registered, and it can take 8 weeks for the finance marker to be removed from my name…. So I now don’t have a car! I cannot afford to pay double the interest and be financially penalized for buying a faulty car. So until Motonovo sort out the situation I am without a car.
I believe if the car had been checked as comprehensively stated prior to sale I wouldn’t be in this predicament. Also when I mentioned only the fuel filter had been changed for the service, the response I got was “well what else do you think needs doing on a service?”

Just brilliant drove down from Dundee to Bristol to trade my 4series convertible for a 5series tourer new car was even better than the picture's. Deal with Viv very professional from the start great guy.thanks again .

Mainly dealt with Viv who was amazing with me from the second I enquired. Very knowledgeable and happy to help/answer any questions you have! Got myself a Mercedes a180d AMG line - the car was in amazing condition and was exactly if not better than described over the phone. Cannot say one negative thing about the experience, they are great!

I enquired about a Honda jazz by email .they emailed back saying they had forwarded my enquiry to the appropriate department ,(which I guess was the waste bin ). AnywayI found a jazz same colour less mileage and cheaper.

Brilliant communication from the very beginning- mostly spoke with Viv. Quick response to emails and never hard to get it touch with. Very accommodating. On collecting the car I was greeted straight away and was not made to feel uncomfortable, which I have experienced at some car dealerships. I purchased an Audi A1 which was in immaculate condition and I couldn’t be happier with the car. I would recommend to anyone.