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Rated 5 out of 5 stars

From the start Viv couldn’t have been more helpful with the purchase of my T6 VW transporter. No pressure to buy and every question of mine answered. I had an issue with the van 5 months after purch... See more

Rated 5 out of 5 stars

Brought a Audi A3 tdi sline. Viv was very patient as I'm always unsure what right car for me as I keep changing my mind . Excellent customer service, from picking me up from train stations putting o... See more

Company replied

Rated 2 out of 5 stars

Bought an Audi A4 in July 2022 nice looking car. First of all the air conditioning failed due to previous damage. Then the radiator failed big hole. Then the removable towbar wouldn't operate and the... See more

Company replied

Rated 5 out of 5 stars

I bought a Mercedes SLC in Mid January, it come with a standard 3 month warranty. Four months later in late May an engine warning light appeared on the dash. As I had only covered 600 miles since th... See more

Company replied

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4.6

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
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Rated 5 out of 5 stars

Great very friendly and helpful

Got myself little citroen c1 from here,car well looked after like new,guy forgot his name,very helpful and Friendly.great garage,lovely car thank you.

January 2, 2021
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Hi Sharon, thank you for the 5 star review! We are grateful for your feedback,

Rated 5 out of 5 stars

Bought a MX-5 for my wife from Imola

Bought a MX-5 for my wife from Imola, the whole experience was excellent, nothing like the usual pain of buying a car. The car was exactly as described and was at a seriously good price.

All the staff were helpful and efficient. If you are looking for a good deal on a good car, then you can't go wrong, I thoroughly recommend them to potential clients.

Reid Carson

November 11, 2020
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Hi Reid, thank you for writing this excellent review! It means a lot to us.

Rated 5 out of 5 stars

Bought a VW Tiguan

Bought a VW Tiguan, the guys were very easy to deal with. Had a couple of problems with the car and they were fixed with no quibble and I was given a courtesy car. Would use them again

November 7, 2020
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Hi Joanne, thank you for taking the time to write this review! we are pleased to have been able to sort out the issues you had with the car, and grateful for your feedback.

Rated 5 out of 5 stars

Great Customer Service

This week I bought a Mercedes from Imola Car Sales in Bristol. I dealt with Viv Hope. I can thoroughly recommend Viv and Imola, I found Viv to be knowledgeable, friendly, approachable and very customer focused. Viv listened to my needs and understood what I wanted from the deal as I was part exchanging my car. No hard sell, really a good guy to deal with, Viv made the process painless and pleasurable, thank you for making this as easy as shelling peas. I would have no hesitation in using them again, thank you.

October 7, 2020
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Hi David, thank you for this kind review! We are really pleased you found buying from us a painless experience! All the best from Viv and the team at Imola

Rated 5 out of 5 stars

Sensible, honest and hastle-free

Car buying made easy!
having just collected my new car from Charlie at Imola I am extremely pleased with service I was shown.
From start to finish the whole process was simple, sensible and hastle-free. The vehicle I bought in for a part exchange was evaluated and inspected smartly, effectively and with a good humour meaning that I never once felt the vehicle wasn't good enough. The part exchange value offered within 15 minutes of the inspection was extremely competitive and well within my expected valuation. From my initial enquiry phone call to driving away the proud owner of a beautiful car took less than 3 working days.
I would not hesitate to check back with Imola when I swap my vehicle again and will certainly recommend Imola of Bristol for friends and Family.
Thanks Charlie and team.

February 19, 2020
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Thank you for taking the time to write this brilliant review! We are grateful for your kind feedback.
All the best from Charlie and the team at Imola.

Rated 5 out of 5 stars

Fantastic, all round 5 stars.. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Wow, what a company, I really can’t rave about this place enough. So rare to get such an amazing customer service as these guys give you. A price for my vehicle was agreed on the phone, when I turned up with my car, it wasn’t even mentioned, paperwork was drawn up and amount agreed on the phone was the amount paid.
Went I collected the car, it was immaculate from top to bottom.
One thing I must say is I had trouble getting the finance together and Imola held the car for weeks, no issues, no chasing....
I could go on and on about this company, please if you’re looking for a nice car, look here first.... just wonderful.... Thank you so much

November 21, 2019
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Hi Helen, Thank you for this fantastic review! we are really grateful for you taking the time to post. It is great to hear you had a pleasant experience buying from us. Kind regards from all the team at Imola of Bristol

Rated 5 out of 5 stars

Imola cars Bristol

I have just bought an a3 s-line from imola and have to say how pleased i am with the car and level of service i recieved. Although i was surrounded by cars in the region of £60000-100000 i thought they would nt have time for me looking at a car for less than £12000..how wrong was i.Joe and Viv have to be two of the nicest guys in the trade,they made me feel welcome and valued as a customer. These guys sell cars to millionaires but i am pleased to say they treat the little people like millionaires too..Would not hesitate to recommend them to anybody and would definitely buy from them again.Thanks guys it was a pleasure.

May 9, 2019
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Hi David, thank you for posting your positive feedback. We are grateful for your comments and hope you are enjoying your car. Many thanks from all the team at Imola.

Rated 5 out of 5 stars

excellent service

I have just purchased a Ford Fiesta ST3 -ecodrive from Imola ,as I live in Scotland this was all done via the telephone and bank transfer.
I was trusting on the company , Viv could not be nicer nor more helpful , replied to all my calls even arranged a professional driver to drive it to my home as personal problems stopped me from traveling.

Delivered today by a nice friendly driver , checked out the car and found no problems with it.
This company lived up to my expectations , all relevant documents supplied including two "keyless " keys and Viv arranged for the DVLA to send me the V5c updated form .
Now taxed and I will insure it tomorrow ,
best service I have had in many a year.

March 6, 2019
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Hi Duncan, Thank you for taking the time to write us this great review! It is good to hear you had a good experience buying a used car from a long distance away. All the best from everyone at Imola

Rated 5 out of 5 stars

I had a great experience purchasing…

I had a great experience purchasing from Imola. The car was a great example of a well maintained car. Viv was very helpful, applied no pressure and had extensive knowledge of the car and its history. I had a problem with the air con which i didn't notice when i purchased the car. Viv sorted immediately - allowed me to take to a local garage at my convenience and he covered all costs for the work required. The servicing garage even commented that they were the best dealer that they have had ever to do warranty work for - easy for them to contact and collect payment from. Well done Viv. Wouldn't hesitate to recommend. Alex

May 21, 2018
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Thanks for the great review! really happy we were able to resolve the aircon issue easily. We really appreciate your positive feedback about our service.

Rated 5 out of 5 stars

Great service, highly recommended

Had my R8 for 7 months now, I'm very pleased with it and the professional attitude of the dealership. The car was exactly as described. I would not hesitate to use Imola again and would definitely recommend them.

February 7, 2018
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Thank you for taking the time to post a review - So pleased you are happy with the car and the service!

Rated 5 out of 5 stars

Fantastic service!

Recently purchased an Audi and I was really impressed with the level of service and professionalism.

January 20, 2017
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Thank you for your review and positive feedback!

Rated 5 out of 5 stars

Highly recommended

Brought a Audi A3 tdi sline. Viv was very patient as I'm always unsure what right car for me as I keep changing my mind . Excellent customer service, from picking me up from train stations putting on my private plate & taxing the car made the whole experience hassle free & enjoyable.
Very professional & buy with confidence!

January 16, 2017
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Thank you for posting a review - we are delighted you had a great experience!

Rated 2 out of 5 stars

Rubbish used car dealer

I went to view a used BMW Touring at this dealer and have to say what a total waste of time.

I travelled over 2 hours and over 100 miles to view the car.

The salesman ability of selling is useless and insulting.

What he offered me on a part exchange was a complete insult, the offer was also made with out viewing my car. Totally uninterested in selling a car, this dealer is not worth waisting time to visit.

Absolutely rubbish experience.

July 6, 2016
Unprompted review
Imola of Bristol logo

Reply from Imola of Bristol

Dear Mr Holder,

I'm sorry you were unhappy with the part exchange offer for your Peugeot 308.
Please do not take our valuation personally, this is no reflection on our staff's ability to sell cars.

We always recommend calling ahead as we are happy to offer a trade in price over the phone before you travel. We even have a free valuation tool on out website for your convenience.

Claiming you traveled 100 miles to us is not true - you live just around the corner in Warmley.
This undermines the credibility of your review,

We do hope you had more luck elsewhere.

Kind regards,
Imola of Bristol

FOR GENUINE CUSTOMER REVIEWS PLEASE CHECK OUT;
https://www.autotrader.co.uk/dealers/city-of-bristol/bristol/imola-of-bristol-320429#reviews

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