Amazing company. All of my order came very quickly in amazing condition and quality. Great communication from them and was given multiple updates. All products were wrapped well to prevent damage AND... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trophies were perfect! Website was a little bit difficult I found when ordering what personalisation I needed but the support team were quick to support via email. Thanks again I’ll be back agai... See more
Company replied
For my wife I commissioned a trophy cup to be awarded at her old school for best piece of original English Literature written by a school pupil. Impact took the wording exactly, converted a jpeg ima... See more
Company replied
Ordered an emerald paperweight with initials and a date on it for our 55th wedding anniversary which is yet to come. Neatly presented in a good quality box. Pleased with my purchase and quick deli... See more
Company replied
Company details
Written by the company
As one of the leading UK internet suppliers of trophies and medals for sports clubs, schools, activities and business, we aim to provide you with the best service possible. Buying trophies for your club or business is an important responsibility and we want to make sure that your experience is enjoyable and professional from start to finish — and beyond. If you have a customer service query, please contact the team at: sales@impact-uk.com
Contact info
Office 28, Thrales End Farm, Harpenden, AL5 3NS, United Kingdom
- 01727 790 400
- sales@impact-uk.com
- www.impacttrophies.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Impact Trophies & Medals
Dear Kirsty, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Good customer journey from beginning to end
Fast efficient service, website is easy to navigate, good choice of trophies, and great customer service.
March 30, 2026
Reply from Impact Trophies & Medals
Dear Michelle, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Lovely , unnecessary packaging awards
Lovely awards. Lost a star for the outrageous amount of packaging. Completely unnecessary -i unboxed two large boxes, added the plaques to the plinths and repacked them all into the smaller of the two boxes.
March 30, 2026
Reply from Impact Trophies & Medals
Dear Susie, Thank you for your feedback. This is always apprecaited. I have passed this back to our Warehouse Manager. Please email sales if you require any further informaiton. Kind regards, Customer Serives.
Great feedback before finalising the…
Great feedback before finalising the order, good communication and a great final product.
March 24, 2026
Reply from Impact Trophies & Medals
Dear Graham, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Reply from Impact Trophies & Medals
Dear Stephen, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Wayne, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Gavin, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Aidan, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Really great service & quality trophies
Really great service. I must have called seven or eight times to ask questions and/or change my order, and they were all lovely about it.
The trophies I bought (they were the Chroma Brights Crystal Column Awards) were fantastic quality, and delivered really quickly.
March 16, 2026
Reply from Impact Trophies & Medals
Dear Ann-Marie,
Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
A very fine trophy with most enjoyable…
A very fine trophy with most enjoyable engraving. Thank you Impact Trophies for providing such a professional service.
March 12, 2026
Reply from Impact Trophies & Medals
Dear Miles, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Nikki, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
As always prompt delivery and ease of…
As always prompt delivery and ease of use to order
March 4, 2026
Reply from Impact Trophies & Medals
Dear Anthony, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Gordon, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Kevin, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
I was very pleased with the trophies I bought.
I was very pleased with the trophies I bought and the service I received. I was kept informed of the progress of my order which was received in good time as expected.
I will not hesitate order again in the future based on experience.
March 6, 2026
Reply from Impact Trophies & Medals
Dear Steve, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Fantastic service and delivery
Fantastic service and delivery , engraving proof sent also. Can’t fault.
February 26, 2026
Reply from Impact Trophies & Medals
Dear Alex, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Spectacular service
Spectacular service! Friendly, helpful and quick. Cant recommend the team enough and will certainly use again in future!
March 2, 2026
Reply from Impact Trophies & Medals
Dear Jordan, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Tony, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Outstanding company!
I had a really really good experience. Easy reachable by phone and honest advise, immediate and very generous issue solving, fantastic medals and vinyls. Super pleased.
March 2, 2026
Reply from Impact Trophies & Medals
Dear Kas, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Great quality
February 19, 2026
Reply from Impact Trophies & Medals
Dear Lola, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.