Amazing company. All of my order came very quickly in amazing condition and quality. Great communication from them and was given multiple updates. All products were wrapped well to prevent damage AND... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trophies were perfect! Website was a little bit difficult I found when ordering what personalisation I needed but the support team were quick to support via email. Thanks again I’ll be back agai... See more
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For my wife I commissioned a trophy cup to be awarded at her old school for best piece of original English Literature written by a school pupil. Impact took the wording exactly, converted a jpeg ima... See more
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Ordered an emerald paperweight with initials and a date on it for our 55th wedding anniversary which is yet to come. Neatly presented in a good quality box. Pleased with my purchase and quick deli... See more
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Company details
Written by the company
As one of the leading UK internet suppliers of trophies and medals for sports clubs, schools, activities and business, we aim to provide you with the best service possible. Buying trophies for your club or business is an important responsibility and we want to make sure that your experience is enjoyable and professional from start to finish — and beyond. If you have a customer service query, please contact the team at: sales@impact-uk.com
Contact info
Office 28, Thrales End Farm, Harpenden, AL5 3NS, United Kingdom
- 01727 790 400
- sales@impact-uk.com
- www.impacttrophies.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly and very efficient service
February 26, 2026
Reply from Impact Trophies & Medals
Dear Greg, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Great customer service and swift delivery
Customer service was great and the delivery of our medals was swift.
February 17, 2026
Reply from Impact Trophies & Medals
Dear Kate, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Perfect in every way
Excellent communication, excellent trophies, speedy postage. Easy transaction.
February 24, 2026
Reply from Impact Trophies & Medals
Dear Carole, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellen
Excellent turnaround time, Great contact, and well packaged. All topped off with a high quality product.
February 13, 2026
Reply from Impact Trophies & Medals
Dear Jacques, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
A delight to deal with
Clear instructions and pricing options at ordering. Swift response and again clarity in proofing instructions, with the finished product delivered well within deadline and to a high standard.
February 13, 2026
Reply from Impact Trophies & Medals
Dear David, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Nick, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Maxi, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent service
Excellent service! We return regularly due to the brilliant service pre and after sales. Thank you!
February 17, 2026
Reply from Impact Trophies & Medals
Dear Anita, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
For my wife I commissioned a trophy cup
For my wife I commissioned a trophy cup to be awarded at her old school for best piece of original English Literature written by a school pupil. Impact took the wording exactly, converted a jpeg image of the school crest into one they could engrave on the cup and made a splendid trophy. A truly amazing piece of work, thank you.
February 2, 2026
Reply from Impact Trophies & Medals
Dear Colin, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Terrible service
Terrible service. Item arrived slightly damaged. They insult my intelligence by saying that it's handmade it's not damaged... again insulting my intelligence that it's designed to look at from the front and not the top. It was bent and creased at the top, despite photographs to prove this. I only wanted a replacement.. not a refund, however would not replace it, and if I wanted a refund they would take 20,% restocking fee which would account to around £25...
I have since taken it elsewhere who will do this repair and reseat it onto a better base for less than above.
No way would I purchase anything from this company. This was to be an annual trophy, in memory of my mother's charity, but I will be rethinking next year's, but I can assure you they have lost this chance..... Awful service
January 14, 2026
Reply from Impact Trophies & Medals
Dear Mark, Thank you for your review. We are sorry that you were disappointed with your hand made bespoke metal tulip award. As stated in our correspondence the product was supplied as expected , we have spoken to the craftsmen who made it and they confirmed that each one is unique and therefore a replacement would not be uniform because a flower is natural and individual and each tulip is made to reflect this. Kind regards, Customer Services
Needed two trophies engraved and…
Needed two trophies engraved and delivered on time and you didn't let me down. Good prices too.
January 14, 2026
Reply from Impact Trophies & Medals
Dear David, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Sarah, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Helen, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
As always, excellent!
As always, a great experience with Impact! Always go to these guys for my cricket medals and they never let me down.
January 10, 2026
Reply from Impact Trophies & Medals
Dear Nicola, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Caroline, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Good quality goods and helpful
Have used Impact many times now. No faults. Easy website to navigate and customer queries answered quickly
December 19, 2025
Reply from Impact Trophies & Medals
Dear Rob, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
The friendly staff and very prompt…
The friendly staff and very prompt email replies.
The medals were great quality and price.
The school logo looked great. Very easy website to navigate
January 16, 2026
Reply from Impact Trophies & Medals
Dear Maria, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
They were really helpful from design…
They were really helpful from design to finish . Great product
January 16, 2026
Reply from Impact Trophies & Medals
Dear Lorna, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Graeme, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Fast and Efficient
Quick turnaround, very clear comms, quality product at a competitive price
January 6, 2026
Reply from Impact Trophies & Medals
Dear Norman, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
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