Imperial Properties Reviews 

57
TrustScore 2.5 out of 5

2.7

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Rated 4 out of 5 stars

We just completed a mortgage sale today. The agent Harry was very helpful especially in dealing with in getting our house done and sorted.

Rated 1 out of 5 stars

Received a call about my ‘enquiry’.. have enquired about lots of properties to different agents and didn’t explain which one in relation to. Asked about budget and areas of interest and rudely informe... See more

Rated 1 out of 5 stars

After communicating to Imperial not to list our property, our request was ignored which resulted in this compromising our first sale with another estate agents. After contacting them multiple times... See more

Company replied

Rated 5 out of 5 stars

We bought our house through Imperial. As first time buyers we were nervous about the whole process however Stuart and Amanda at Imperial were brilliant and guided us through every step helping us to a... See more

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  1. Money & Insurance

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Imperial Properties | Property Portfolio


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2.7

Poor

TrustScore 2.5 out of 5

57 reviews

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2.7

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(57)

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Rated 5 out of 5 stars

Best Estate Agent and Letting Agent in Telford

We used Imperial Properties to sell our rental property, having unsuccessfully tried other estate agents in the Telford area. The quality of service you receive from Imperial is on a different level. They are very proactive seeking out potential purchasers as opposed to putting your property on the internet and sitting back. We were advised and updated at all stages in a flawless service. We also used them to find a tenant for our house and I can only say they addressed this with the same efficiency, finding a really good tenant after a thorough assessment process. Excellent - Thank you.

April 10, 2019
Unprompted review
Rated 5 out of 5 stars

Superb estate agent with excellent…

Superb estate agent with excellent service both pre and post sale.

Pre sale - two viewing resulting in two genuine offers.

Post sale - extremely pro-active through a challenging sale, chasing solicitors, keeping buyer and seller fully up to speed and offering good advise when needed. I can't praise Amanda highly enough.

Worth noting I tried 2 other local agents before Imperial, neither we're able to secure any offers. Shows the difference a proactive approach makes.

April 10, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommend Imperial

From start to the finish we have received an amazing service from Imperial. Everything has been managed for us to help aid the sale & progress of our home. All viewings were managed by sales team, which was very helpful. The after-sales team have been out of this world and managed to keep us sane during the difficult & stressful times, this was down to managing solicitors & buyers and going above & beyond at times to help us. Communications were excellent and regular.

Thank you very much Imperial for your care, patience, hard work & determination in getting us over the finish line. We truly feel we have had a great service but also we have made some friends along the way!

March 25, 2019
Unprompted review
Rated 5 out of 5 stars

This is the third time using Imperial

This is the third time I have used Imperial Properties to find a tenant for a property. Each time I use them I get a high level of professionalism, from taking my instructions, finding suitable tenants, viewings and completing checks in a timely way. I have been happy with every step of the process and would not hesitate to recommend them to others. Thank you again Chris and all the team.

March 11, 2019
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff. Happy to help with any queries we had during the buying process. Responded to emails quickly.

February 2, 2019
Unprompted review
Rated 5 out of 5 stars

Proactive

Proactive, efficient and friendly staff. They got my purchase through without any hiccups. Having the liaison to move the conveyancing process along was also beneficial.

January 2, 2019
Unprompted review
Rated 5 out of 5 stars

5 STARS WELL DESERVED

Many thanks to Amanda & all staff at Imperial for
the help & support offered during the sale of our property.
We would certainly have NO hesitation in recommending this Estate Agent.
FANTASTIC, HIGHLY PROFESSIONAL COMPANY

December 5, 2018
Unprompted review
Rated 4 out of 5 stars

Staff have been brilliant

Staff have been brilliant, Amanda especially she really helped us to push things through for our purchase, we are really really pleased and couldn't be more grateful towards her so thank you

November 23, 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Imperial have been fantastic in helping us buy our new home. Amanda especially went above and beyond to ensure solicitors were progressing and took all the hassle away from us. Thank you for making a stressful time so much less stressful - I’d highly recommend you to anyone thinking of buying or selling a house.

November 13, 2018
Unprompted review
Rated 5 out of 5 stars

imperial Properties

The staff at imperial properties handled both the sale and purchase of my property. Their customer service was excellent and their quick response to my instructions led to many viewings in the first couple of weeks and a quick sale of my property. I would highly recommend them to others buying or selling a property.

November 12, 2018
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Imperial…

I would highly recommend Imperial Properties for buying/selling property. The office was extremely clean, modern and tidy and the staff were great. They recently helped me with buying a property that was being sold through them and the guidance and support was brilliant. Amir was very flexible and helpful and Amanda was extremely proficient and could not do enough for me. Thank you both

October 9, 2018
Unprompted review
Rated 5 out of 5 stars

We moved to Imperial Properties from…

We moved to Imperial Properties from another agent, and were amazed at how quickly the property sold. We are talking days, as in one or two, and they followed through to completion liaising with the Solicitors.

Fantastic team who work well together, and come across as being very keen and energetic. We are really pleased to have discovered such amazing people and will definitely use again.

October 1, 2018
Unprompted review
Rated 5 out of 5 stars

Purchased Property At Telford

We found Mr. Ammir Fias efficient in his work and helful to customers by showing them around the property with full knowledge of the property. He is well like and confident in his work.

September 11, 2018
Unprompted review
Rated 5 out of 5 stars

I would like to say a big thank you to…

I would like to say a big thank you to Stuart at Imperial for helping us find the property for us, he was easy to talk to and helped us alot by finding us our house.
Also a massive thank you to Amanda for being so great! After having trouble with our rubbish solicitor, Amanda was always at the end of the phone to answer any questions we had and chasing things up for us, we appreaciate all that you did for us and thank you for being so kind. Also saying to us if we had any problems call imperial and they would put us through to Amandas personal phone so that is very kind going that bit further for us thank you.
This estate agents is brillaint all staff are pleasant and i had a very quick speedy purchase thank you all.

September 10, 2018
Unprompted review
Rated 1 out of 5 stars

Shockingly bad service!

One can only assume that the reviews so far are actually put up by the staff!

Seemingly praised in reviews, the salesman Stuart is without doubt the rudest and most arrogant person we have met in this business.

We wanted to view properties we requested, yet were treated as idiots and told the properties were not what we wanted.

Why does a company building client relations have inexperienced fools dealing with clients.

We cannot comment on others at the office but this person has driven us to another agent where we have purchased, after being treated as clients should.

There are plenty of estate agents in Telford, much better than this one.

August 25, 2018
Unprompted review
Imperial Properties logo

Reply from Imperial Properties

Hi James,
Thank you for your review on Trust Pilot.
Customer Service & Sales Ability are two of our top key performance indicators here at Imperial Properties. I would be interested to speak to you directly, please can you contact me via admin@imperialproperties.co.uk and address this to Amanda.
Thank you.
Amanda - Admin team.

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