iMusic Reviews 14,452

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, competitive pricing, and the wide selection of items available. Many people highlight the careful packaging, ensuring products arrive in perfect condition, and appreciate the efficient delivery service. The overall ordering process is often described as smooth and straightforward. However, some customers have experienced issues with damaged vinyl deliveries, despite good packaging. A few people also reported receiving incorrect items or products that did not match their descriptions, and a minority expressed dissatisfaction with the lack of communication regarding their orders.

What people talk about most

Product

Customers had positive experiences with product, often praising the wide selection, competitive pricing, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the speed of... See more

Order

People report positive experiences with order. Many customers praise the straightforward ordering process,... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent condition of items upon... See more

Price

Consumers consistently express satisfaction with the pricing. Many reviewers highlight that prices are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The BEST dispatch company for vinyl I've ever used! Speedy and most importantly - extremely well packed to the max!! Incredible large pizza box style for one double album, the record packed in a ton o... See more

Rated 5 out of 5 stars

Thoroughly recommend, this is an excellent on-line retailer of vinyl/CD's. The prices are really competitive and the stock range is superb. Having tried to get the Pink Floyd RSD 26 set and being unsu... See more

Rated 5 out of 5 stars

Vey professional service, communicative and found ease of use across their site. My records were dispatched in a quick and timely manner. I received updates and tracking details (just useful if ther... See more

Rated 5 out of 5 stars

Fantastic service from imusic! Was so thrilled to get an original press of MJ bad 25!! Had to buy another as back up! Delivery was smooth, arrived quite fast and packaged so well! These guys are great... See more


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Items not as described and dont reply to emails

I ordered 3 coloured vinyl LPs. When they arrived only one was the colour version the other two are black vinyl. I emailed on the same day I received them (10th Feb) to report the issue and ask how they intended to resolve it. As I had no response, I emailed again on the 15th to which I received an auto reply saying they try to reply within 2-3 days. It is now the 21st and I have had no response. If they can't sent the correct items and don't reply to emails I won't use again and would recommend staying away.

February 10, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Stuart,

We replied to your email 6 days ago, but it does not seem like you have seen it? Can you check your spam folder if you received it there?

There may have occured a temporary outtage in the mail servers hindering the reply to go through correctly. If that is a case here's the response below, and you can just reply at info@imusic.co again and we will get back to you.

"Hi Stuart.
Seems the record label used the same barcode for multiple versions of these two, hence the error. We cannot get the coloured versions, sorry. I have corrected the info in the webshop now.
Can we solve the issue with a partial refund of 20 % for the two albums?"

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

I was pleasantly surprised by the…

I was pleasantly surprised by the delivery times, and the availability of a limited edition record, that I couldn’t find anywhere else. And for a good price too! I never ordered from iMusic before, so I was a little worried, but all went better than I expected! Will order again.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

iMusic.dk is my go to online store and I'm in the UK!

iMusic.dk has become my go to online shop for vinyl which is quite something considering I'm in the UK and they are based in Denmark. Nordpost is the same price as UK mail and is a quick service. iMusic is very efficient and competitively priced. I'd recommended you give them a try. You'll be impressed.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service.

This website sells such a wide variety of things and the shipping was so fast. It’s also really cool that they have a section where you can ask for specific members when buying k-pop related items. I asked for a specific member on a pepero package and they actually followed through. 10/10 service <3

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used iMusic a couple of times now and am very happy with their service. Can take a while for the items to arrive to the UK, but this is clear on the website when ordering (they always give an expected delivery date). I have been able to get some vinyl that I cannot get anywhere else. Will definitely continue to use.

February 1, 2026
Unprompted review
Rated 2 out of 5 stars

I am disappointed …

I am disappointed with the lack of communication regarding my order.

I contacted customer support on the 9th to ask about the status of my order, as there had been no updates about the item arriving at the warehouse. Unfortunately, as of today (the 16th), I still have not received any response.

Delays can happen, and I completely understand that. However, not responding to customer inquiries for over a week is frustrating and unprofessional.

I hope to receive an update soon and that the situation will be resolved promptly…

February 16, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Kateryna

We apologise for the delayed response. Our support team replied in the meantime and they have requested an estimated time frame from our K-pop buyers, so they should get back to you again soon to follow-up again.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

I will use imusic again

Paypal payment was put on hold by imusic until my order was confirmed. Shipping was fast and my records arrived safely in very good packaging within 9 days. I will use imusic again ⭐️

February 16, 2026
Unprompted review

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