In Car Safety Centre Reviews 

1,389
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Today we had an appointment for my son who has a neuromuscular condition. We were met by Bev and her colleague Claire. Bev was so bubbly and greeted us immediately. As I already filled out informa... See more

Rated 5 out of 5 stars

Brilliant experience today at the branch in Towcester. We made an appointment easily online and arrived to meet Bev who was clearly very knowledgeable. I'd already done my research and narrowed in do... See more

Rated 5 out of 5 stars

I wouldn't go anywhere else for carseats. We live two hrs away from our nearest store but have made the journey four times over 8 years now and have bought 3 different stage car seats from ICSC. Our... See more

Rated 3 out of 5 stars

Ordered a new car seat and it arrived quickly and packaged well. Unfortunately there were a few superficial marks on the items, we had already installed the seat before noticing so didn't want to retu... See more

Company details

  1. Car Accessories Store

Written by the company

A child’s car seat is the most important safety product you can buy and we help you make the right choice. Browse our online shop and book a free consultation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,389)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paid for an out of stock item!

Purchased item and expected delivery within 7 days, had no delivery and no communication, I phoned them to be told item is out of stock and they don't know when it's due in, the item was showing as in stock when I bought it!
Not happy. Still waiting to be told when I can expect it.

July 2, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service, only regret is that I didnt call them sooner. They listened and advised a product that was delivered in less than 24 hours. It worked perfectly, our child is now safely secured in her carseat and we saved a fortune on a situation we thought would be far more complicated and expensive to resolve. Highly recomend them

July 1, 2022
Rated 5 out of 5 stars

5* service

Good communication and customer service. Product arrived faulty, sent a replacement very quickly

July 1, 2022
Rated 1 out of 5 stars

We have been in the market to get a…

We have been in the market to get a seat for a few months and the communication has been awful, we finally decided on the one we wanted and ordered it online and booked to pick it up on the Monday after booking it on the Saturday, with an in stock status. We had to phone on Monday before we went up to make sure it was in only for the centre to figure out that they didn't have it in stock at all but never contacted us to tell us. Long story short we cancelled the order and went with another supplier who was able to price match the item and supplied it the next day.

June 25, 2022
Rated 5 out of 5 stars

The customer service team are friendly…

The customer service team are friendly and super helpful. When things didn't go as planned they were there to guide and support you. 100% would recommend to anyone buying a car seat and would definitely ately be using myself for any future car seat purchases.

June 20, 2022
Rated 5 out of 5 stars

Overall great experience

Would definitely recommend In Car Safety Centre (MK).
Made the whole process of choosing the right car seat stress free and the ability to test the fit of the car seat in the car was such a bonus.

Overall a great experience.

May 27, 2022
Rated 5 out of 5 stars

Ordered a car seat on a Monday evening…

Ordered a car seat on a Monday evening in Ireland, seat was delivered as stated by Wednesday afternoon. Good discount applied if you sign up to the news letter also made the cost less expensive. All in all very happy with the service and delivery wait times - no hidden charges either with customs.

May 24, 2022
Rated 5 out of 5 stars

Staff are excellent

Staff are excellent!

Really helpful when I had a problem with a car seat (manufacturer issue). Staff where lovely and made sure I was happy with the outcome and had my new seat sent next day when I had made my desicion

May 24, 2022
Rated 5 out of 5 stars

Replacement chair sent promptly

We have purchased an Anoris T car seat as a new buy from this company just few days ago and started using it with confidence.
The next morning I wanted to register it online on the Cybex website.
Turning it around, to my surprise there was a sticker “Sample-Do Not sale”

Update.
I’ve contacted Incarsafety and they have have explained the first lot of chairs might have had these stickers attached and they didn’t know. That have however sent me a replacement one within one week.

I have found their costumer service, particularly Louise, very professional and helpful in sorting this.
I can strongly recommend this company
BW

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

Would definitely use again

Researched car seats on Which, decided which one I wanted. Found it with In Car Safety Centre at the most competitive price. Then received a further discount as a new customer! Delivered really quickly. Great seat and very happy with it. I felt confident by the car suitability checking procedure, and all correspondence with them since purchase. Just what you want when you are spending so much money and want the very safest for your most precious little one.

May 17, 2022
Rated 5 out of 5 stars

Great customer service

Great customer service. Rang me as soon as they knew of a supply delay, and kept me updated right up until it was delivered. Will definitely be using again. Thank you.

May 16, 2022
Rated 5 out of 5 stars

All great

I loved how easy it was to purchase a great car seat. The video links to show how to install them are great and easy to follow. Also with putting your car details in you know for sure the seat will fit. Great fast delivery too. Spot on

May 14, 2022

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