In Demand Toys Reviews 

334
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention extremely fast delivery times and secure packaging for their collectible items, ensuring all purchases always arrive safely. Consumers also deeply appreciate the remarkably helpful customer support team, competitive pricing structure, and wide selection of toys available across the store. People often mention how exceptionally reliable the service remains across numerous orders made over several years of collecting. Some reviewers were not happy with customer care and communication challenges experienced during purchases. A few people specifically noted receiving incomplete orders, experiencing delayed responses, getting slightly damaged boxes, or facing unhelpful interactions when seeking assistance.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive promptly and securely... See more

Order

Customers had positive experiences with order, highlighting fast turnaround times, reasonable prices, and... See more

Service

Reviewers mention positive feedback about service, highlighting consistent satisfaction across countless... See more

Customer service

Consumers find customer service to be overwhelmingly positive, describing communication as prompt, polite,... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the fast dispatch and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (... See more

Rated 5 out of 5 stars

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is... See more

Rated 5 out of 5 stars

A fantastic company whether I’ve bought online or at MCM London. Always have received my preorders when they’ve come in to stock. Post really quickly as well. Whenever I’ve had a query I’ve had a resp... See more

Rated 5 out of 5 stars

Been shopping with ID Toys for years and I’ve always found them to be efficient and lovely to buy from. They’re great at keeping customers updated on any delays that are out of their hands on preorder... See more


Company details

  1. Toy Store

Written by the company

In Demand Toys are a UK based Action Figure toys store established in 2004. Specialising in collectable toys & figures from Star Wars, Transformers, Marvel Comics & Lots of other TV,Movie & Video Game franchises. We buy toy collections too!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

334 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(334)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Go here first

Fantastic service, no wonder preorders sell out fast! Always my first port of call.

April 8, 2021
Rated 5 out of 5 stars

I've been using In Demand Toys for a…

I've been using In Demand Toys for a long time and the service has always been outstanding. Items are normally processed and sent very quickly and are well packed in the delivery boxes. On the (very) rare occasion that something has gone wrong, my query has been dealt with promptly and politely, with replacements or refunds issued at speed - I can only recall this happening once in my many years as a customer and that was a problem after the delivery had left ID Toys, so wasn't even their fault.

An excellent company that also sources many hard to find items that aren't available in mainstream stores - well worth spending your money with!

April 7, 2021
Rated 5 out of 5 stars

Friendly & Fantastic

I’ve been buying from ID Toys for years, and there is a reason they are my go-to hobby site to order from. There’s a great rewards system, Nick & Matt are top chaps, their prices are good, and there is a physical shop too. They are really friendly and helpful if you ever have an issue, and they go out of their way to help.

March 23, 2021
Unprompted review

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