I actually liked this pram up until about 4 months of having it it started creaking at the back wheels and the break kept getting stuck. I felt there was something dogdy with it anyway yesterday the w... See more
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Absolutely LOVE my pram! Over 2 years and still going strong! Only had one tyre pop after 23 months of constant use, which is understandable, luckily I bought spares. The price you just cannot beat... See more
We bought a travel system & car seat from infababy back in 2019. The travel system has been excellent, we have now been using it with our second child. The wheels have gone threadbare from so much use... See more
I bought the ultimo 3 wheel back in June 2022, when it arrived I built the pram up and checked everything was ok before putting it in storage until my son was born in November. I genuinely can not fau... See more
Company details
Written by the company
Infababy.com offer a large selection of Travel Systems, Strollers, Car Seats and Nursery Furniture. Infababy are one of the fastest growing baby supplies companies in the UK and Ireland with many Award Winning products. Now offering FREE shipping to the UK and Ireland. Infababy - For Exceptional Parents and Happy Children.
Contact info
United Kingdom
- info@infababy.com
- www.infababy.com
Absolute joke of a company
Absolute joke of a company. Will not reply to issues at all. Car seat broken. Will not refund nor collect or replace. I’m within the 30day guarantee.
Always getting generic emails back “someone will contact within 48hours”
£90 down the drain for a car seat which is unusable due to the harness jammed. Sent video evidence
**UPDATE***
Already emailed loads to get nothing back worth while. Yet my son has serious hospital appts and no functional car seat.
I’ve contacted and spoken to MCF who are the warehouse and they are collecting this Monday
September 8, 2022
Unprompted review
Reply from Infababy.com
Dear Customer,
Pleas email us at help@infababy.com so we can look into this issue for you.
We look forward to hearing from you.
Kind Regards,
Infababy.
Very fast delivery
Very fast delivery
Lovely pram. Perfect size for me. Excellent value for money
September 7, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Fast delivery , good material ,its comfortable
I was looking for a car seat for my baby . I've seen good offer on infababy. I've read reviews on max 360 car seat . Reviews r so good on that so I purchased it . It arrived on time fast delivery. Seat is very comfortable,
its has been used once at the moment and specially with the recliners and I can move baby face towards me rear or forward. Am happy with the purchased. Its good material am happy what I bought. Many thanks
September 7, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Very pleased with the 360 seat and so…
Very pleased with the 360 seat and so is my granddaughter
September 6, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
I haven't got anything yet
I haven't got anything yet
Note that I purchased on September 5, 2022
September 8, 2022
Reply from Infababy.com
Dear Customer,
We apologise.
Please email us at help@infababy.com so we can look into this issue for you.
Kind Regards,
Infababy.
Stay away to avoid extra fees
I’m being asked to pay £15 for shipping I go on the website and it’s asking for £4.95 on top of £15 for just one shipping this is spare parts other wise I wouldn’t order a thing from this website and they don’t answer messages but they’ll reply this!
September 7, 2022
Reply from Infababy.com
Dear Customer,
We apologsie,
All our spare parts come form Ireland and there is £15 shipping surcharge for spare parts.
Kind Regards,
Infababy.
Late Delivery
Ordered on a Saturday, website said would be delivered Monday, didnt arrive till Wednesday, product good though
September 7, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your review. Unfortunately our offices are closed on the weekend so all orders make during that time are processed on Monday. We do apologise for the delay.
Kind regards,
Infababy.
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Fast delivery
Fast delivery, MOTO 3 in 1 i-size travel system looks exactly how shows on the picture and is good material. Everything looks good, I still didn't try it and hope will be the same good when go out.
September 6, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
The worst baby store experience!🥲
After purchasing more spare parts for one stroller seat why I’m I receiving a private message through my inbox to pay £15 for shipping! As if times are not hard as a single mother you have companies like this that prey on ur wallet! Just because I expressed myself! Becareful where u order children necessities! I wanted to return but didn’t have money to pay for charges this company is a huge no! I’d be uploading this to my social media accounts with screenshots I just want to be transparent as well as share my experience with pampers squad! I wish I saw this ordered the last spare parts no private messages! Mehn you suck tbh I will not recommend or gift seriously!!! Over it.!
Coming! Thanks
September 6, 2022
Unprompted review
Reply from Infababy.com
Dear Customer,
We do apologise. This is standard procedure.
When we send our spare parts link it includes information regarding the £15 import fee as all our spare parts come from Ireland. If this is not paid, we send a follow up email. Please email us at help@infababy.com if you wish to cancel your order.
We apologsie for any inconvenince.
Kind Regards,
Infababy.
Excellent
Very happy with purchase of foot muff and bumper bar for pushchair. Excellent service.
Only moan is that the foot muff had two plastic ties tied very tightly around it and it was hard to get them off without ruining the material.
September 5, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Baby Seat
Our baby seat was delivered on time and fitted easily into the car. It looks sturdy and easy to adjust when necessary. We are very pleased with our purchases
September 5, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Love Infababy
Love Infababy! It came on time and very good quality I found this website through a friend and will definitely recommend to my other mothers
September 5, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Disapointed When ordering it said order by 3pm for…
When ordering it said order by 3pm for next day delivery, I ordered on a Wednesday evening expecting to receive goods Friday, as I'd not heard anything Friday morning only to receive an inadequate reply, late Friday afternoon I got notified delivery would be Monday.
August 31, 2022
Reply from Infababy.com
Dear Customer,
We sincerely apologsie for this delay. We can guarantee this is not a common occurrence at infababy.
Kind regards,
Infababy.
Excellent service,excellent customer…
Excellent service,excellent customer service,and travel set amazing for the price,very happy customer,highly recommend !!!
September 2, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
amazing❤️❤️❤️
September 2, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Very nice and easy to assemble…can’t…
Very nice and easy to assemble…can’t wait to use it
September 3, 2022
Reply from Infababy.com
Dear Customer,
Thank you for your purchase and taking the time to leave a positive review. As we are a small business, our reviews are very important to us.
Kind Regards,
Infababy
Bad experience i am still waiting my…
Bad experience i am still waiting my refund it's been over a week and my other package haven't delivered yet that I ordered 4 days ago
September 2, 2022
Reply from Infababy.com
Dear Customer,
We do apologsie for this issue. All our refunds are issued by our accounts team on Fridays. If you order has not been refunded this week, you will be refunded the following Friday.
Please email us at help@infababy.com regarding your delivery.
Kind Regards,
Infababy.
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