INFURN.com 

After one year+ of waiting we received a hopelessly bad quality table (Piet Hein) - kind of looking like the one on the picture. Wooden edge though, not alu, different legs, different surface - all together poor. BIIG disappointment!

Sad thing is we are still waiting for our money back - now over 1½ year since the order.
Customer service is a joke: WHEN, finally, you reach them they are all excuses, but no action. Their strategy no doubt is to tire the customer out to finally giving up.

STAY AWAY!!

(I'll keep fighting for my money back though, wich I have in writing!)
(Order nr. Au 146111 first review deleted!)
Update May 4 2014: Your response is a joke. You specifically confirmed the table to be as on the Photo = alu and not welded legs - (I obviously cannot prove this since it is almost 2 years ago and you may have changed the Picture and discription by now) but the alleged e-mail dated 2011 (?) is absolutely hoax and an embarassement to your line of poor excuses.

Dear readers, as the title says, I'm still waiting but my patience is running out.
I´ve ordered in October 2013 a modular bookcase but after repeated postponements, there came in April 2014 and the blessed bookshelf has not arrived yet... Now I think I was conned. I hope someone from infurn give me an honest answer.
@ Infurn: Please I don´t want the credits, send me my bloody bookcase!

Hi [Name]!

U fortgot to answer me right?? Guess what: I will NEVER stop! ;)
Hope that you all are having fun stealing from your customers!!! :)
But trust me, I'll take care of this issue. ;)

Have a good one!

I have ordered a chair at june 2013
My order was delayed several times, october, then nomember, then december and then they said the chair was lost.

They asked me for my bankaccount 4 months ago at the end of december and i am still waiting for my money!
They delay the order at everyone so you can't ask your money back due creditcard because the deadline has expired.

I have sent a dozen of emails with the question if I get my money back. Every time they have replied my email with the same excuse that my email is at the financial desk.
It's now almost may and I still haven't got my money back.
Now they do not even reply me any more and they do not call me back
I suggest that no one buy something at this company because its a big fraud company. Still waiting for my money....

Why nobody answere my message?

On October 16th, 2013, we ordered Atlas shelves on infurn.com. At first delivery was expected on February 21st, 2014, 18 weeks later. 18 weeks is a long time, and we sent an email to infurn to cancel our order. We were told this was not possible since we had asked for the refund more than 7 days after purchase. We decided to wait.

On January 27th, we received an email explaining there would be an additional delay on top of the 18 weeks: the shelves would be delivered on April 12th, more than two months later.

On April 12th, the "Order History" page on infurn.com showed an additional delay: our shelves would allegedly be delivered on May 7th. No explanation was provided, contrary to what infurn stated in response to this review. The site offered a 10% credit for our future purchases on infurn.com, but rest assured there will be no more purchases from us on infurn.com.

Throughout this, we had several email and phone exchanges with people from infurn. All were very nice and polite, offering considerable apologies, but never actually did anything to make the experience less uncomfortable.

As we expected, May 7th came and went with no shelves delivery and no news from Infurn. To cancel the whole command altogether and obtain a refund, we tried to contact Infurn several times around this date, and asked for them to contact us, without success. Today, on May 19th, the planned delivery date for our shelves still shows as May 7th on the Infurn website.

Shortly after ordering the Atlas shelves, we ordered a Knoll bench, with a planned delivery date of June 2nd. We expect this other order to be delayed as well.

OK, I ordered a Caboche light fixture from Infurn in August of 2013. I still haven't received it and they never get back to me with any updates or anything. I do get an automatic email with the, "yes we've received your query", but that's all I ever get. It seems like I've been ripped off and in the many years I've been ordering on-line, this is the first time anything like this has ever happened.

Order placed 23/09/13. Repeated delays to delivery date notified on my account page on their website. Finally lost patience on 04/03/2014, and cancelled the order.
No refund yet received. Have been advised it will take 30 working days to process. Requested an update on 27/03, they were ok in responding to be fair, but advising that my "query has been passed to finance" doesn’t really help. It’s my money I want, not correspondence. Who takes 30 working days to process a refund?? They took my money quick enough.

I don't normally get het up about stuff like this, but I am amazed and annoyed that in this day and age a registered company is able to get away with this type of stuff. I'm posting this in the hope that someone reads this before wasting their time and money on these jokers.
I have also reported this to [external reference] and have a crime reference number, and am about to call Trading Standards. Don't have the time for any of this, but I take exception to someone taking and withholding my money. I will get it back somehow Infurn…

It is now a year that I ordered furnitures for an amount of roughly 1000€.
As for the others, I have not received anything and they argued that furnitures was not as quality standards, etc.
After several months, I asked for refund and then they started to completely ignore me.

I went to the [External Reference] to get their support, but again the company INFURN.com ignored them.
We are now at the court level to have a legal judgment in order to get refunded.

So avoid yourself some stress, and spend your money in other websites.

Stay away from this company . They will take your money and not deliver the product . They will not respond to your emails and will never answer the phone . I ordered a lamp in September for approx $275.00 . They don't answer the phone . They never sent a confirming email of the order. . They don't respond to emails asking about the lamp , but they were quick to take my money .
It's been 8 months since I ordered this .

For more than 1 year ago (3 March 2013) we ordered+payed for several furnitures at infurn.com.
We never received what we had ordered and after many phone calls + mails from us and despite that the Infurn sales promised us money back we have now made an police report.
When we also contacte VISA card, VISA told us they already have many cases from cheated customers that wanted their money back from Infurn and that police investigation is ongoing against the Infurn company.
So help yourself, and do not use Infurn.
Infurn cheat their customers as their mission!


April 9th:
Updated information and an answer to Infurn response (see below). We have not received our money back from Infurn, but our bank has now payed us because we payed with VISA (about 1600 Euro we got back from the bank and not Infurn). The only goods that have been delivered were broken (lamps that do not work) , but Infurn has deleted my claim on their website.
If you do not trust my opinion about this pirate company, just surf on internet, that speak for itself about all the cheated customers you can read about. (On Trustpilot 72,6% of totally 2594 reviews have been given Infurn very bad rating (=1 star).
Infurn even has "ghost bloggers" to try to help up their bad reputation on different websites.
Look for a serious company instead if you want a furniture IRL and not just on a picture. I buy houndreds of items every year on internet, there are so many excellent companies around the world but refuse Infurn if you don´t love to be a looser! Good luck!

UPDATE 7/5/14
Well, another month rolls by and still no sign of any delivery times for my furniture. So now, enough is enough, my patience has run out, I need my money back so I can purchase some furniture from elsewhere! No real clear way of cancelling order is given on the website, but have sent them a contact form stating I want to cancel and my money to be refunded! But after reading all the reviews on here, I know this is not going to happen if I leave it up to Infurn, so I contacted my credit card company to ask for some advice. They are now proceeding with a dispute claim on my behalf as they too were appalled at the way I have been treated when I have been extremely fair with Infurn since my order was originally placed! So sad that it has come to this, really wanted to believe I would get my lovely furniture, don't understand how they are managing to get away with this kind of service (or lack of!)

UPDATE 9/4/2104
Just spoken to a customer support person again, but same info being supplied that it's "a delay with shipping container" and it will be delivered in May. But I was told this in March too, and I have a sneaking suspicion it will roll on for another month! It would make so much sense for someone senior within the company to start making some public statements to alleviate customer fears as all this bad publicity can't be good for the business! Come on INFURN or parent company GI Ventures, shed some light on your delivery problems - I want to be a happy customer - really I do!!


I placed a reasonable-sized order for 2 lounge chairs, a dining room table and 4 dining chairs in early November 2013, full of excitement at the thought of having some lovely looking furniture in our new extension. Nearly 6 months on, we still have an empty extension! So far, our furniture which was originally due to arrive week commencing 9th March, was then delayed until week commencing 7th April and guess what - I look online today and it's now delayed further until week commencing 13th May! In March I spoke to Infurn who assured me delay was due to supply issue with dining chairs and that I would definitely have everything in April. Looks like this is now not the case. Now awaiting another call back, but I have the feeling we are all being told the same thing - does any of this furniture actually exist, are we likely to see it or should we be talking to our credit card company about getting money refunded as by the looks of the complaints on here, refunds don't seem to be forthcoming very quickly from Infurn either. 18 weeks - I was prepared to wait for good quality furniture - 27 weeks is not really acceptable, especially when I know in May it will probably be put back another month. I am not prepared to spend all summer sitting on my wooden floor, eating from a tray on my knees, I want my lovely furniture that I trustingly paid for in full, back in November 2013.

Hi, I placed an order with Infurn but then cancelled it because we no longer needed the item. This was done within weeks of the order being placed. Your customer support team have confirmed the refund is due and have been stalling ever since to provide us with the funds. This has now been going on for 6 months and I will be looking to start court proceedings in the next week if it is not resolved. I would appreciate a quick response.

The chair was ordered on 13th October last year and is still undelivered. I have checked on my account and the item has now shifted from a projected delivery date of February to a ridiculously late April. [Name] at Infurn has confirmed that the order is scheduled for the week commencing the 09.04.2014 and, having spoken to his warehouse manager has assured me that they do not expect further delays. Have chased twice now to reconfirm that the chair is on track for delivery this week, but no response.
Very poor service for what look like they should be good products. Can't imagine how this company will survive.
07/04 - my order now says it will be delivered in May. Extraordinary. Really concerned now having looked at other reviews which indicate that their items are not being delivered and refunds are not being paid either... is this company genuine or going out of business? does anyone know?
8/4 a call from infurn customer service confirming it's now may 13th. He refuses to give me the name of the Customer Services manager or a phone number to call to escalate my issue. They have no "inbound dialling capability" apparently. I don't feel like a valued customer.... 7 months for a chair? Really? I have sent details of my issue to the Guardian newspaper consumer champions, Elle deco, and BBC Watchdog.

Infurn took £402.20 of my money on 22 March 2013 but never delivered the chairs I paid for or gave me a refund. STAY AWAY FROM THIS COMPANY THEY JUST STEAL YOUR MONEY AND TELL YOU NOTHING BUT A BUNCH OF LIES. I am contacting Google directly to ask why they continue to let them advertise on their site. After all that's where I found this company in the first place.

Hi,
Wanted to just leave a follow up, on my message from April. See below.

Follow up May
On April 17 i was contacted by phone by an employee of Infurn.com who confirmed my cancellation of the order (i wonder if he would have done this, had i not written this bad review). He promised that the money would be back transferred within 30 working days - surprise, i have not received my money back yet, 190 EUR. But there are still a few days left - so i am hoping that Infurn finally get done, what we have agreed to get done.

April
I ordered 2 Dixon lamps in September 2013 - still not delivered April 2014. The order was delayed 2 times.
I would strongly recommend that anyone who wants to order from this website, reads the legal section first.
According to Infurn's legal section on its website - "Delivery times: All other products, given that they are custom-built according to your personal preferences, have a maximum delivery time of 18 weeks. Should the product fail the quality standard at this stage we will manufacture a new item for you at our own expense. This may result in an additional delivery time of up to 8 weeks. As compensation we will automatically credit your INFURN.com customer account with 10% of the total order."

First, what does "at your own expense" mean? In my opinion it can never be on my expense that there is quality issues on an item, in the production phase.

Second, additional delivery time on 8 weeks? That's a long time. I have tried writing to Infurn canceling my order, before shipment - i got no answer, even though i wrote to an email address from which i got an answer back, a few months back.

Third, in the legal section it says, that i get a refund on the total order on 10% if the order is delayed - this is not true - i got 10% on my next order, which i am very reluctant to use now.

Fourth, i tried cancel my order the first time i was told it was delayed (March) - i was called by an employee from Infurn, telling me i could not cancel the order according to Infurn's policy, and that i should refuse delivery, once it arrives - he never told me it was an option to cancel my order, if delivery time was exceeded.

Well, now it has been 7 months since i ordered the lamps, and i hope that Infurn will answer my complaint, and refund the money - also before the items are shipped, so they will not charge me for freight costs - which they also write in the legal section.

So, all in all, bad experience - shop somewhere else!

Btw. i believe that infurn.com are trying everything they can avoiding cancel of the order, and returning my money.

I ordered over £1,000 worth of furniture in August 2013 and Sept 2013. I was advised of a ridiculously long delivery period and contacted in December 2013 by customer services who said I "might' receive my goods by Christmas. Christmas came and went, I kept emailing and getting no response apart from confirmation emails that told me I would be contacted. Eventually I requested a refund and this was confirmed by Infurn on 12th February "we will do this immediately". Since then I have repeatedly emailed Infurn and received no response and no refund. It is now nearly 2 months since I was offered an immediate refund.

Update - promised quick action, NOTHING has happened, still no money, they must have made plenty out of investing hapless customers money for 8 months at a time! I am outraged and out of pocket and very angry. I will update once I receive a refund and compensation!!! Don't hold your breath and don't give them your money!!

Do not order from this company, I am starting to doubt they were ever going to provide any furniture in the first place. They have now had my money for 8 months and there is no sign of my refund. They are failing to respond to me emails now and I am poised to start proceedings with the EU ombudsman if I do not get satisfaction immediately.

Order AU-71296

I waited for 5 months for delivery. Then they told me that they can't delivery the product which I ordered. I chose to cancel the order and ask my money back. But for almost two months already, no reply from them at all.

This company is just taking money without delivery and will not refund to you. It's a cheating company. I am planning to go to the police station for this problem.

I placed my order on the 19th July 2013, the delivery date kept getting put back so I cancelled the order and finally received an email on the 3rd December to say that I would be refunded with in one month. I chased the payment and received a reply on the 27th February apologising for the delay but they couldn't give me a time scale when the refund would be made or why! To date I have still received nothing. I would like to know why they think it is acceptable to keep my payment, they have no problem with taking my money but seem to have a huge problem with actually giving it back. The website and products look great but their customer service, unfortunately, does not match.

I didn't get any service from infurn at all, they took my money and didn't provide any thing, this company is taking money of people for goods that they have no intention of supplying and are getting away with it, I will not give up until I get my refund, I have begun to write to some consumer watchdog programmes and will contact government organisations and try to get this company shut down,
bill

As I've not been given an order number, I can't provide this to you. I had ordered an XXL beanbag and the money has been taken from my account. I have not recieved any order confirmation or an indication of delivery. Please come back to me with more detail.

Update: since had a call from customer services who were friendly and helpful and provided an update with my order. Fingers crossed it arrives soon!