INFURN.com 

DO NOT ORDER FROM THIS COMPANY!! This is my story: I ordered a table and chairs for over 1 000 euros I August 2013. When I still hadn't revived my furniture in December I contacted them and they informed me that there was a delay and that I could not cancel my order. In MARCH I still hadn't revived anything and was then finally allowed to cancel the shipment. I was promised a refund at the latest 30 days later so I ordered the furniture from swiveluk instead (since I thought I'd have the money back from infurn as promised). It was a little bit more expensive but they delivered wonderful furnitures within two weeks. After 30 days I still hadn't got my money back from infurn and despite numerous calls all I got was an excuse. I was promised a refund at the latest the third of April (then infurn has had my money since August 2013) and today, mid May, I still haven't been refunded. I've sent them numerous e mails and given them all my bank details to if possible ease the process for Infurn. All I get I excuses and when I think about it I believe this is their core business: to take people's money, keep them (without paying interest) and at times produce furnitures to cover up the real business. Just a theory but I think it's good money in borrowing money without paying interest and speculate with it....I will now have to report this to the police to be able to claim it as a fraud. This is what my bank told me to do and I'm in the process. So, if you don't want to go through what I'm going trough; order somewhere else!

Hope this can help any one else naive enough to try to by from Infurn.

/Jennie Jalkner
Sweden

My husband & I ordered furniture from INFURN 18th October 2013 due to an advertised sale that was expiring at midnight that night. The next day when we went back on the site & saw the same sale, we became suspicious - & we ended up reading the tonne of terrible reviews on Trust Pilot. We immediately applied to cancel our orders & have a refund.
I received my money back from MY BANK by December because I immediately started a fraud claim.
My husband has tried to be in contact with INFURN numerous times & to no avail. He still has not received his money, despite being originally told it would take 30 working days from when we cancelled the order in October 2013. 6 months later & we still hear nothing.
Save yourself the worry & stress AVOID INFURN.

I've ordered a lamp on April 3rd and paid it (aprox 74€) in the same day. Infurn claims it has not received the money and I really don't know how is that possible if my bank confirms the money was transferred to their Spanish bank and the IBAN is correct. Everytime they called me - and in the beginning they responded to my contact request, now they just ignoe - they would always tell me they would check with thei Financial Services and then tell me something... which never happened!!

E-mail?? Forget it!!!! They don't answer.

So I've just donated 74€ to Infurn for nothing.
Don't. Buy. Anything.
ORDER AU-474849

To try to deal with Infurn is hopeless. I place my order on 5.th of July 2013. After two posponed deliveries I was promised latest delivery mid February.
I have cancelled my order severel times, but Infurn will not accept it, keeps posponing .
latest status: my chair should arrive next week, but has not left Infurn yet. I dont believe I will ever get my chair. If they dont meet this delivery date I will contact my bank and get them to withdraw the payment.
Infurn is by far the worst Company I have ever come in contact with.
They should be ashamed of their bussines methodes.

I placed orders for three items with them over a year ago
One item arrived after 6months, then NOTHING!

There is no number to phone, just a place to "request" a phone contact. I have done this several times. no-one has contacted me
I will be contacting small claims court. There is no alternative

Don't give them your money!

...and I still got the message, that payment was not made, I should issue it again!! This is an absolute fraud!! I do not get any response on my numerous emails and none of the indicated phone numbers seem to work. Does this company exist at all??? I have already announced the case at my VISA company and they are also going to undertake some actions. This is simply not acceptable. I hope I did not pay double for nothing! These feedbacks here are simply scary and not encouraging at all...Would be great if someone from Infurn would make an announcement if they have anything to say! Robbery!

I placed an order over the week-end online, and paid through a bank transfer. That was a big mistake, as since then I received no update on my order, and when I decided to cancel my order per the Distance Selling Regulations, via email, filling in the online form and asking for a call-back, not only did my emails go ignored by I never did get the call-back. Dreadful customer treatment.

At this point I'm considering what my next step is, either asking a charge back from my bank or a small claims filing.

I have ordered a table Feb 2013 and has still not receive it from Infurn.com!!! I have been in contact with them for several times regarding the delivery and i have now 3 times got a promiss that there would be no more delays. after that they have delayed the table 3 more times and last time i was ensured that the table was on it's way and their logistic department confirmed the shipment so the delivery date was final. BUT GUESS WHAT? I have still not receive the table from them. I was at some point given 30 % in compensation but when i check my account i was only awarded around 5 % so this company is really by far the worst company i have ever come across.

I work with furniture/design brands and have PR relationships with many of the best interiors publications and blogs. I've been looking forward to receiving my bench since ordering in December 2013, and am very disappointed to see that delivery has been delayed without reference to when to expect my bench.

Irrespective of any possible offering of delivery they may offer as a result of my displeasure, I will be cancelling my order immediately and if I don't receive my £299.23 refund within a maximum of 30 days, I will take every conceivable legal and whistle-blowing action that I have at my considerable disposal, and BELIEVE ME, I will be tireless and unrelenting.

I don't want a boiler plate response to this post-- the best thing you can do for me is to refund my monies back to my card immediately.
____
UPDATE (May 9):
This is an update to make everyone aware that I requested a refund, which they said they would do within 30 days. The policy on their site states that this is to receive the goods back and check their condition, but as I was never sent anything in the first place, I'm not happy to wait.

I've emailed them every day to notify them of how much time has passed so that they are fully aware that I will be taking action against them beginning on the 31st day. They have not responded, as their terrible record indicated that they would not.

The customer service is appalling.
____
UPDATE (May 14):
This is to let everyone know that after 14 days I received my refund!! YAY!

I e-mailed them CONSTANTLY, emailed the Guardian, and I contacted my bank the other day. I emailed every email address I could find for them nearly every day.

The name on the refund says "Refund as Advised," so I'm not 100% if it's them or the bank, but I'm just assuming it came from Infurn.

I'm very happy to recover the funds, but I wouldn't advise anyone else to purchase through them. It was a hellish experience and I was sick when I discovered all of these reviews.

Good luck to everyone!

I ordered an acrylic coffee table September 2013. After not receiving the table within the 18week delivery time I asked for a refund. I received an email saying that the money with be reimbursed within 30days. This did NOT happen. I emailed to contact the company multiple times and occasionally they replied saying that they will chase their finance department. I have since contacted Infurn many times trying to chase my refund and I have received no replies or actions. It is a total disgrace and I am at my wits end. I would certainly not recommend this company.

It has been 6 months since I placed my order for 4 dining chairs and have contacted customer service multiple times and only once has someone sent me a short and snippy email back. I have now sent an email requesting a refund, and we'll see if they respond to that. I so wish I had done my research before I ordered for this sorry excuse for a company. The way they practice business is deceitful and shameful. If I don't get my refund soon, I'm afraid legal action is the only next step.

I made an order of 6 Verner Panton chair the 7th of July 2013. I dod not realise that there was a 10-12 week delivery time. Anyway i waited and I waited and I checked my delivery time and until today there is absolutely no delivery done. The most interesting thing is that on my order page it say that two chairs are on its way. Its been like this for almost one month. It say Your order 0009900002L1775240 has been received in our warehouse and its shipping documents are now being registered. For detailed information on its shipping, please visit this site again 24 hours later. I visited the page over and over again and it just inform me that two chairs are in the warehouse and will be delivered. The funny thing nothing is happening. Its been like this for almost a month now. I have already bought other chairs and I expect INFURN as a serious company will return my money SEK 5.624 to my VISA card. If they will not return the money I must contact my lawyers in Spain and ask them to act against INFURN and make them bankrupt. I am hopeful however that they honour their commitment in their website. INFURN write this in their terms --- If we fail to handover the promised high quality item to the shipping carrier after the second post-production, you have the right to cancel the order by the end of the 34th week from the day of your initial purchase. ----
I made the order the 7th of July 2013 and now its the 27th of April so its more than 34 weeks after the order was placed. The funny thing is that the terms give me the right to cancel my order but will they return my money.

To finish this review, I strongly recommend you not to buy from INFURN no matter what they promise. The delivery may not take place or you may risk your payment. There is other suppliers that can ship the goods you like.

All the best
Mikael from Sweden

This is an updated Review from my initial review, just to brief everyone on the harsh facts and reality about this excuse of a company.

I purchased a designer table & 4 chairs and 2 paintings from this company in Sept 2013. Upon placing the order, I realised the table's delivery date was 4 months from the purchase date. Surprised at the delay, I requested a call back from the company. This was at a time when they responded to my callbacks because at this present time all callbacks I have logged have been ignored.
So I received 2 paintings in Oct 2013, thinking nothing of it, I decided to wait it out for the table.
I logged into my Infurn Account in Jan 2014 (the expected delivery date), to be met with a further delay by 1 month to Feb 2014. I complained but decided to wait it out.
I logged into my account in Feb 2014, to be met with another apologetic note stating another delay until April 2014, at which point I cancelled my order and demanded a refund on the 18th February 2014. I received an email from 1 of their employees stating my refund would be processed within 30 days.
Approximately 70 days later, I still have not received a refund despite, a worker in their company called [Name] who replied to my 1st review on TrustPilot, clearing stating the refund was being processed. Her response to my initial review was 30 days after my cancellation of the order. 30 days is the stated period they have outlined for all refunds to be processed.
It is now 70 days +, no refund is processed. This is all to familiar story which I have read about this company. Everything I have stated above is factual. I have logged numerous callback requests in recent weeks. Infurn are not responding to these now.
This is absolutely disgraceful behaviour for a company to operate under.
And the biggest joke about this is that I work in IT. Oh dear if only I had done my research! :-(
Legal action is currently being taken

I ordered a design chair from this company in Nov 2013, money was immediately withdrawn from my credit card and shortly after the was a note in my user account (never any direct mail) that delivery time was exceeding 10 weeks. Once I noticed what mistake I had done from horrible reviews on the web and frustrated customers in Norway I immediately cancelled the order when 10 weeks had been exceeded, according to Infurn's terms stated on their website (cited: 'you will not be able to cancel the order until the minimum (thus 10 wks) period of delivery time has been exceeded'). I also requested to be contacted from them, which they did, telling me that I had to wait until 18 weeks had been exceeded, hence inconsistent with their given terms. After 18 weeks I cancelled the order again and asked to be contacted, which they did telling me it was ok and I recieved a mail confirming this. This was 6th of March and after 30 days I complained again and was contacted telling me it should be transferred asap, however nothing happened. According to other customers I doubt my money will ever get refunded, so now I have prepared formal complaints the the official institutions in Norway dealing with this and I ADVICE EVERYONE IN THE SAME SITUATION TO DO THIS WITHIN 3 MONTHS (in EU, Norway 4 mnths) to be able to possibly get your money refunded from your bank (if credit card used). I notice that Infurn now have started pushing weekly mails to customers with ads and offers, my question to Infurn is: Why don't you instead use your money to refund civil victims like us aiming to do professional business, and use your work force to keep customers satisfied? Learn from eBay and professional web-companies and understand that you will never survive as a web-based company treating customers like this. Shame on you.

AFTER 1 YEAR OF WAITING FOR A CHAIR AND 2 LAMPS FOR A TOTAL AMOUNT OF ALMOST 800 EUROS, WE ASKED FOR A REFUND OF OUR MONEY. THIS WAS PROMISED TO US WITHIN 30 DAYS. UP TO NOW, I HAVEN'T SEEN ANYTHING ON MY ACCOUNT. IF THIS MATTER IS NOT SETTLED WITHIN A WEEK, I WILL GO TO LOCAL POLICE TO FILE A COMPLAINT.

I have ordered a chair on 21/11/2013 for which amount was immediately debt on my bank account on the same day.
21/11/2013 22/11/2013 Livingdesign Europe SL Madrid ES Visa 127 126,63
it was not told to me that the delivery date would be only 27/03/2014 and when I realised that I decided to cancel it since it was a long wait for a chair.
I got an email on 2/12/2013 confirming the cancelling and that refunding will be done in 30 working days.
Time as passed and I started sending emails to customers support ( There is no way we can contact INFURN by phone!). Every time I was told that refund would be processed very soon!
After 4 months I was not still reimbursed of the amount of 126.23EUR debt on
my credit card 21/11/13.
In 1/04/2014 (after more than 20 emails sent) I decided to say that If there was a problem on refunds at least they should proceed with the deliver of the product originally ordered! One of this two options had to be taken by INFURN!
I was contacted by email and phone on 02/04/2014 and I was told that the chair was dispatched to the transportation company.
Today, 24/04/2014, I still got nothing! I have sent another email yesterday but until now I got no reply!
This is not an appropriate and serious procedure for any kind of company.
I work for the European Commission and I am seriously thinking about processing INFURN to OLAF (European Anti-Fraud Office) if the issue is not solved in the coming days.
I have been very patient but INFURN attitude is not acceptable.
Ana, PORTUGAL

Hi

Thx for your reply.

We actually send an cancellation request on 13 jan 2014 and we have the confirmation on an email, so you must have been misinformed.
Apart from that we were told on a TV program about INFURN on Danish NATIONAL television that we could write [name] to get our refund. We have done that twice with no response.

So there shouldnt be any doubt that we want our money back. But until now you have kept our money since 13. jan 2014 and thats why I asked if you are stealing our money?

Regards
Mikael

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At first I must say that it is interessting that so many reviews from your customers have been deleted because of coarse language. One could think that they have been removed because they are to critical towards INFURN?

We placed an order for a lamp last year in August but when we in December hadnt recieved the lamp we wrote to you and cancelled the order and asked you to refund our money.
Now 5 months later nothing have happend. We have written to you, called you and even have had a chat with you but nothing happens.
Are you stealing our Money or is this a huge mistake? If not, can you refund us ASAP?

Regards
Mikael Olesen

INFURN should be avoided at all costs. Ignore he glossy website. Ignore the juicy close ups of chairs etc...because they are not coming. Not now, not soon and in my experience you are not getting your money back either. I was wrongly charged in September 2013 when I first placed my order and old I could not cancel my order and was then told there would be delays (hell yeah ! the chairs still werent delivered in February 2014!!) I asked for refund, one day later ONE chair turned up from my whole order. It was sub standard and had scratch marks. The very polite man I spoke to said I could have a refund - I have that in writing. It was meant to be with me in 28 days. It wasnt. Spoke to another person, a lady this time, told me it would be two weeks, STILL NO REFUND...nearly end April 2014 Thats 8 MONTHS !!!! the message is simple, its gone bust, rebranded and its doing it again. GI VENTURES are the holding company but you can find very little out about them. No opportunity for customer feedback - I wonder why ??!! their 'Forum' is not a forum as customers can not contribute. Look at the transparency of genuine successful companies...they invite and welcome feedback. not INFURN. Its deceptive way to run a business. Despicable, SHAME ON YOU !!!

They send your package only after 1 year or worst...
Never seen that before... And your credit card will be charged immediatly...
I'm actually waiting for a chair, (only 1 article) and after 8 month, they dont give me some feedback... my package has never leave their factory...

I will report them to European consumer center.

I made an order for a chair on 09/10/13 and cancelled it the same evening. Since then have sent repeated emails and have had several conversations with people who tell me i can expect a full refund in a few days time. Having looked into the company further I think the people I spoke to work for another company, and that Infurn are a very dodgy set up. I reported them to the British Police for fraud. I since found out several others have dine the same and that they are being investigated. I suggest you think very carefully before parting with any money to this company.