INFURN.com 

I ordered an egg chair in June 2013. The delivery date was postponed by infurn several times. In December an employee told me that it was guaranteed that I would receive the chair in February. This wasn't the case! A delivery date in April was now stated! I asked for a call back. An employee called me. I asked for a guaranty that it would be delivered in April. He said he couldn't give me any guaranty. I asked him to write that if the chair wasn't delivered by April I would cancel the order and want my money back. Now I see that the delivery date is in May! I have spoken to my lawyer, he is now taking the matter in his hands!!! I think it is the only possibility and recommond all of you to do the same!

In July 2013 we ordered 4 items from infurn and paid for everything. At this point we are still waiting. We have received absolutely nothing, as it seems almost all customers of Infurn do not receive their items. I am writing this as a warning! Please buy somewhere else cause this is just a nightmare and a big mistake!!! This Company must be either fraude or at the point of bankruptcy. I didn´t cancel my order as I read no one receives their money back anyway!!! They give you so called ´compansation´ for the waiting, but most likely the free items I was able to order will never arrive either. As they also offered me a set of chairs for free, they are refusing to send them. It´s just bladiblaaa really. How CAN you work in customers service for this place!? Shameless!

Dear Jesica, ( Probably not your real name)
If as you say, thousands of other customers did receive their furniture and are happy with it, how come basically NONE of them write anything about that on this website? C´mon.... Infurn is No. 998 out of 999, couldn´t get any worse really.

I ordered two lamps in september, haven't seen or heard anything from them since. The lamps should have been delivered in february. It seems like this is standard business procedure from them. Buy originals instead...

I'll have to write here again! Bought chairs but never got them, cancelled the order and was promised a refund whit in 30 days!

After waiting 60 days and tying to get in contact with the company with no luck, I wrote an review on this page! Infurn then replied on my review with in a few hours and promised to speed up my case and pay me my money back... That was a month ago, no money yet!

Never place an order from this online shop!!
NEVER! They will fool you!

Kr
A

I ordered a sofa in September 2013, and although they confirmed over email and several times promised to deliver the sofa latest by March 2014, they 'delayed' the 'expected' shipping date again in February 2013. Upon which I had asked to cancel the order, against my question to cancel when it would slip again, to which they agreed over email as well in december.

Since the order is cancelled, I haven't had a single response on my questions of the refund. I am waiting for over a month for a refund, but haven't had my money back nor an answer since...

Infurn is a pure scam and does steal your money without delivering anything and when having to refund they disappear. Be aware of this scam!

--------------------------------------------------------------------------------

Update on my review of March 19th.

I did manage to get my money back, but only thanks to my credit card company.
As my orders with Infurn had slipped several times did I have almost 80-90 euros in credit. I decided to give it a try an order only something from their direct available for shipping items. I couldn't finish the payment process for any item of less than 90 euros, so decided to go for 2 simple chairs together 130 euro's. The maximum damage would be 40 euro's, which is worth the risk of getting 2 great chairs if they would arrive. And ro my surprise these have been delivered much quicker than expected. The website said I should receive them by july, but they were delivered last friday after only 1 week since ordering!

I placed my order on the 13th august 2013. I had yet to receive it in December 2013.
In january 2014 i was informed that they had changed manufacturer and that the item hadnt been made yet.
I cancelled my order at the end of January 2014 and was told I had to wait 30 days.

This is a spanish registred retailer, with minimal cash equity in the company, who is managing to fund itself for free for upto 6 months.
Most small and medium businesses in Spain nowadays have minimal or very expensive access to funding these days.
INFURN is essentially holding those clients who place orders with them to ransom and funding a very undercapitalised business model for free.

I have reported them to the authorities.
Please do not fall into the same trap as I did.
The whole experience of shopping here has been absolutely terrible.
DO NOT make the same mistake I did, you WILL regret it.

I ordered a table on the 26 th December2013. Thought it was strange not to get an instant confirmation of my order as all reputable company's send instant confirmation,I then tried ringing sent five emails no joy.So I that started to look at reviews of the company online and soon as I read them new I had made mistake..I contacted trading standards and they said I was in my rights to ask for a refund as the item was not customised in any way.So on trying to ring got through to [name] who said no problem and my refund would be in tha bank in febuary .After speaking to her I thought she seemed very genuine and it restored my faith in the company.When the refund did not come I sent her an email but she did not reply.So I spoke to [name] who said he had been in touch with [name] and sent me an e mail confirming it would be in bank no later than19/03/2014 it is now 17/03/2014 and surprise surprise no refund.Once again sent e mail but no reply.These pepole are trained to lie to customers so it keeps them off there backs.The trading standards where very good and anyone having problems with infurn I would advise they contact them for help.My credit card company is now involved and taking action.We are also taking out small courts claim against them as we are in the right.IWe will be very interested in hearing [name]'s comments as she is so used to telling pepole a load of rubbish.We feel quite sorry for the employees of this company having to put up with such negative things about the company from the public.If any one is interested I can show copies of e mails from [name] and [name].

I purchased a £530 Poulsen ceiling light last July. They advised delivery would be within 30 days which was quite acceptable. However, within 2 days, the delivery was put back to December 12th. I was promised the usual refund within 30 days which never materialised. Fortunately, I had paid via a credit card so I got my money back but this company should be avoided at all costs as they seem to be operating a scamming service.

I ordered 6 chairs in May 2013, in December after numerous delays and contacts with Infurn, I had still not received them. I agreed with Infurn to cancel the order and received confirmation that I would get the refund within 30 days. It is now over 100 days since 2Dec and after wasting further energy in several telephone and mail conversations I have been told that the refund is still in process and that they will contact me when it is done.
Apologies does not apply anymore, I have had plenty of those from Infurn - so don't bother to apologize again. Put what you owe me back on my account.


Continuation more than one month later....Dear Valery, it has now been more than one month since you posted below a re-confirmation that I will get the refund- and it is in total five months since you first promised a refund in writing to me. sooks more than one year since I first placed my order. No product & no refund received. There is no other word to use than to repeat again - Infurn are thieves. I will now contact VISA and make whatever I can to get you blacklisted. you should not be in business.

Ordered 4 chairs. Canceled order within 7 days after reading only bad reviews about infurn. They told me they were going to pay my money back within 30 days. That 30 days have passed now for about 4 months. Still no money back only weak excuses.
Dont order anything!

Placed an order on the 28th of April 2013 for 2 x chairs total cost 362.60GBP. Accepted the delivery estimate of 18 weeks. When delivery date was missed made contact with company and was told that due to quality issues the chairs were not ready and that they would reorder with an expedited build and delivery date of 8week. This date also passed and now we are in mid November of 2013. Again contacted company and was informed the order was never replaced so no chairs. At this point it was agreed we would cancel order and get a refund. Now it gets interesting as the stalling tactics begin... firstly told it was a 30day wait for refund but nothing refunded provided them account details from Bank. Nothing every time an email was sent it was met with great apologies and statements like I have escalated this to our finance department again and again. So 5 months later I still have no refund and I am sure the company is aware of this the credit card companies only have a limit on when they can pace the transaction into dispute and that is 120 days from the time of transaction. So its back to Trading Standards and legal action to force them to pay back. Will update on how we get on.
Good luck to everyone else in the same position.
JB

I cannot stress highly enough how awful this company is and would advise you not to use them. I have been waiting 3 months for a refund for a product I tried to order for a Christmas present - because the estimated delivery date kept changing and was estimated after Christmas, I ordered this elsewhere from a more reliable website which arrived within 2 working days. I have been waiting since Christmas for a refund. There is no way of calling the company as they don't accept inbound calls, when I request a call back they only respond 20% of the time, I have sent 24 emails and have had 5 responses. They promised me I would have had a refund by 24th February and now won't respond on when I will get paid.

I honestly don't know how a business is allowed to operate with such poor customer service. The website is great and comes across as a really professional company, but this is very deceiving. I genuinely hope they go bankrupt or caught out so that no-one else has to go through the horrendous ordeal of using this company.

My advice is to stay well clear!!!!

I still havent got my furniture. I do not hear from Infurn, and my order have been delayed many times now. Bad service, and they dont call back.

Dont ever buy from them.

Best Regards
Ricki Kjeldsen

I´ve been waiting for a furniture delivery for eight months now. I´ve been charged 7000 swedish crowns (about 700 Euros) in july 2013. Delivery dates a continousely being changed. Customer service will probably say that "they looked in to the matter" or that "they identified my order". I wonder if I will see my money again. And will I ever get the furniture,? Will it be of good quality? If not, do I have the stamina to send it back and and mabye loose both money and furniture. The reader can probably figure out my low hope and whether I recommend this company or not.

7 may: Still no furniture. Now 10 month since I made the order. I´m not alone being fooled, considering the information on Trustpilot.

18 may. Infurn´s homepage are still running. Selling the same furniture I´ve been waiting for to be delivered since july 2013. I advice any would be Infurn customer to: Google: London Gazette + Infurn + Insolvency
(Meeting of creditors 23 may)

I placed an order for 5 chairs on 7th August 2013. It's now March 7th 2014 and I'm still waiting. They've given me a credit note for a percentage of my order by way of an apology but I'm scared to use it as I just don't trust this company to deliver.
Terrible customer service, possibly just a scam?? I keep getting revised order dates, at the moment I'm crossing my fingers I'll receive my chairs on March 21st. I won't hold my breath!

Ordered The Chair - Wegner 30 April 2013. Of course no delivery - only new deliverydate. Cancelled order January 2014 ( First possible cancelation date according to contract) Norwegianspeaking customerservice confirms cancellation.No money received yet even if it is more than 30 workingdays from cancelation date. Actual amount paid by me - NOK 2539 , my account says that the amount is NOK 1606.

This company is a fraud , they do not deliver the furniture and they do not pay you back the money. I will take legal action

I ordered two bar stools from Infurn in December. There was absolutely no mention of the long delivery times and the terms and conditions were not made clear. Payment of £250 was taken immediately but it wasn't until later that I saw that delivery was not scheduled for another four months. I wasn't prepared to wait that long and, had I known of the lead times, would never have ordered in the first place, so I contacted Infurn and asked to cancel my order.

I tried to contact Infurn for one month - I emailed, used the contact us form on their website and called. Nothing. Finally, after a month, I got an email from them telling them that I cannot cancel my order as part of their terms and conditions. I replied immediately to say that their explanation was not satisfactory and the reasons as to why. It has now been yet another month and they have not bothered to respond.

At first I hoped this was simply a company with terrible customer service. I now believe that they are, in fact, unethical and potentially fraudulent. I have reported Infurn to my credit card company, The Insolvency Service (part of the Department for Business, Innovation and Skills) and contacted several UK journalists making them aware of this company. I would urge any customers with a similar experience to me to do the same. If you have not ordered from Infurn yet, please do not.

UPDATE: 2 MAY 2014

The day after I posted my review, I finally got a response from Infurn, who called me and agreed to cancel my order and refund me. I was told that I would receive my refund no later than 17 April (six weeks) and this was confirmed via email. I naively thought that progress was finally being made.

However, 17 April came and went, and no refund. I emailed enquiring about this and received a response after a few days to say that "finance had been alerted". A week later, I emailed again and, surprise surprise, no response.

It has now been four months since I first tried to cancel my order and get my refund. I am very upset that I believed in the goodwill of this company when they contacted me on 6 March to promise me a refund. I had already reported them to my bank who had begun to investigate, but I told them that the refund had been promised so they suspended the investigation. I will now be calling the bank and asking them to reopen the investigation.

So, alas, I cannot improve my review score and my feelings about this company remain the same.

Infurn, the saddest thing of all is that the only way anyone seems to be able to communicate with you is via a negative review on this public forum. I can only assure you that I will not rest until I receive my refund.

In 2012 I ordered a couple of Eames chairs from Infurn. It took over 6 months, but eventually I received my ordered goods and was pretty happy with the quality. So I decided to chance it again and order two Tom Dixon lamps for my kitchen. Big mistake.

I placed the order for the first lamp on 16 April, fpr the second on 3 May 2013. All in all the order amounted to 406 €. The lights were supposed to be delivered within three months (which is a long time, but I was prepared to wait). However, Infurn kept pushing back delivery three or four times, offering me discounts etc. until finally my patience ran out. I cancelled my order and requested a refund.

A friendly gentleman named [name] called me and tried to persuade me to withdraw my cancellation, but I declined. On 4 December 2013 I received an email telling me that my refund would "take place within 30 days". On 14 January 2014 I contacted them again, as said refund had failed to materialise on my credit card statement. Two days later I got another email from [name] informing me that "they are currently dealing with a backlog of refunds due to the holiday period over Christmas." While I am please to hear that some people actually received goods they now got to return, that is definitely not my problem. Infurn still held on to MY money, which is probably earning interest for them - as it has done for about 10 months now.

On 16 February 2014 (you've guessed it, still no refund) I contacted Infurn again, asking them to call me, which a very friendly gentleman obliged to do right on time the next day. Unfortunately his name escaped me but he agreed that it wasn't right for the company to hold on to my money for such a long time. He promised to pass my case on to the financial department - AGAIN - so that I would get my refund.

Now it is March, 90 days have passed - "within 30 days" was obviously a promise they did not keep - and there is still no trace of my 406 €. Maybe posting another review on this website will help, even though Infurn do not really seem to care. I fell sorry for their customer service department, who obviously try to do their jobs well and be helpful, but if the rest of the company then does not deliver these people do not stand a chance.

Fingers crossed, looking forward to my refund ...

==========

UPDATE: While I was informed, that my refund was indeed "overdue" and "Finance" would be alerted, it is now mid-April and I am still waiting for my money. I am going to sue them now, my that will speed things up.

I ordered 8 chairs from Infurn back in July of 2013. After lots of very frustrating calls and emails to follow up on my order, they finally arrived 5 months later in December of 2013. I was shocked at how long this took, especially since we had just moved and had NO chairs to start with.

Upon arrival, the delivery man was very unhelpful. He told me he was not allowed to bring the chairs inside for me. I looked at him in dismay as I could not possibly lift these 8 chairs into my apartment all on my own. Once they arrived and were unpacked, we were extremely disappointed to see that they had shipped two chairs incorrectly. I immediately contacted Infurn to advise them of this and took screenshots of the misprinted information on their website.

It took lots of calls and excuses but after another 3 months the chairs finally got picked up. Now its been over a month since my POD states they received my return but yet no one has contacted me or returned my phone calls and emails. Now I am stuck with no chairs and NO MONEY! Can anyone tell me where to go from here? How can I get my money??

If I didn't know better I would think Infurn is a scam and I wouldn't recommend using their services even to my worst enemy. Hind sight is 20/20, I only wish I had read these reviews prior to purchasing from them.

DO NOT BUY FROM INFURN... you WILL regret it!!!!

I ordered four pieces of furniture in december 2012. Whereas the first three came with for this company short delays (in may and august 2013 as I recall), the final item, a lounge chair, has not yet arrived.

I have had the same excuse four times (when they received the item inhouse it did not pass quality tests). Several of these times I was assured by their so-called customer support team that this time the chair would surely be delivered as advertised. Finally I complained that this was outrageous and that I had to take legal action. Then I got a mail stating that they would promise me delivery in a specified week and that this time that was a solemn and steadfast promise. The person from the support team would personally guarantee delivery.

I did not have high hopes but still, humanity lives on hope don't we. Was I surprised when that week came and went without me hearing from them or having had anything delivered? Not really. Disappointed, certainly, for the umphteenth time I might add.

The twist? One week after due delivery I wrote to ask where my chair was. Two whole weeks after that I got a reply that there must have been a mistake as I should have had the chair by then. They would come back to me as soon as they had discovered the problem.

Points to make: two weeks for answering an inquiry of that kind is way too long. Also, I was told nothing new. Now, eleven days later, I have had no answer as to where my chair is.

The lesson? Do not buy here. Do not trust them. They must either be very incompetent or simply out to take our money and give nothing in return. Except bad excuses, of course.

Update the 21/3 2014: The promises once again had no merits. The next delivery date I got was put one more month into the future as well, as expected. So the response from the Infurn person was as dishonest as all other responses. Interestingly though, I had a response the same day I wrote the critique in here. Whenever I write to the customer support (not worthy of the name) I get no response, or a response several weeks later. All in all, just don't trust them.