INFURN.com 

I ordered a lovely sideboard in August 2013 after reading that delivery would take a maximum of 10 weeks. My order confirmation stated delivery would be December 2013 at the latest. As I was in no hurry, I found this acceptable but a little cheeky.

In December 2013 I contacted Infurn who informed me my product was delayed until Feb/March of 2014 - I did not want to wait again so I cancelled. I received a mail from them 2/12/13 that I would get a full refund within 30 days. I am still waiting and though I have asked for the reason, the company is no longer responding to my queries. I contacted my bank today to enable them to retrieve my money.
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In response to the reply from Infurn today (4 March 2014): I already received an email from '[name]' at your English support email address saying my case was passed to the finance department 18 February. Please can you respond here with the outcome of that investigation. Many thanks.

I ordered a coffee table in December 2012, It hadn't arrived by October 2013. I cancelled and asked for a refund. Told it would take 30 (working days). It's now 28th Feb 2014 still no refund
Despite a reply from Infurn posted on this site I still haven't received a refund on the 11th May 2014 over six months after having been told it would be made!

I will try to keep my story short!
I orderet a shelf from Infurn in March 2013 - they postponed my order twice without giving me any information at all, so i e-mailed them in November 2013 - that i want my money back. They answered that my money will be in my account latest january 7th.
Ofcourse that didnt happen eigther! I have been writing them twice in January - that i want my money back NOW! last time the 28. of January - but no answer the last time.
Today its the 28. of February and STILL NO MONEY in my account.

I can only give you an advice which is - stay away, you will never see your money again.

I have ordered and paid a side table in December 2012 (!) and waited until August 2013 to cancel the order.

I have been trying to get my money back since then but without success.

I ordered from [External Reference] and their service was impeccable.

I can only advise to avoid infurn. You will pay but never receive your order.

January 2014, I bought a rocking chair so I could use to my new born baby. But I was surprised that it will be shipped on May 2014.

I wanted to cancel my order because first of all, I needed the item right away, and if I only knew that they are going to ship it late I will never buy it in Infurm. And the thing that annoys me was.. They took my money on the next day after I ordered it. It was so strange because normally, the company is going to take your money after they shipped the item.. But Infurm is different.

I called their main office a lot of times but phone was always busy. So I wrote them an email 4 times and aftter a week, they replied and said they can only cancel the order after a week. Oh.. And now it was my fault..

Same story as the others.. I wish I check their trust pilot so I never had this terrible online shopping experience..

I wanna cancel my order
i want my money back!

UPDATE: Infurn tried to shut down my review for violations of the guidelines. Read on for yourselves, to see what kind of reviews they try to ban - there is nothing wrong with it, and it is (as you can see) now back on-line after being checked by the Trustpilot team. I think that Infurns persintency in trying to prevent unsatisfied customers from making reviews tells a lot about the company !!!


Have just send the below quoted mail to infurn, regarding repeated postponements of delivery: Willl update when (if) I ever get the furniture.

Dear infurn.

We have now, for the second time experienced a postponement of promised delivery for the above ordering. First the item was promised in January, but was postponed to the end of February and now, once again a postponement, this time until april.

Since we had to accept an extraordinary long delivery time from the beginning (four months for a standard chair without special measures), we want to hear from you, if the last postponement really is the last, or we can expect that your business practices actually corresponds to what was described in a recent shown, danish TV program, and that we have landed in the clutches of a fraudal company that basically operates on the business-concept, that customers simply end up running tired, trying to get their orders delivered and finally give up their claims

We still hope that this is a wrong description and that we actually receive our furniture. We have shown patience up until now, but if we do not receive a clear message and an assurance that the furniture is delivered, not later than on the date last stated, we must now inform you, that we intend to join the group of dissatisfied customers, planning legal action against infurn.

Hoping to hear from you very soon!

In danish:

Har netop skrevet nedenstående mail til Infurn, da jeg efter et halvt års leveringstid, bare bliver ved at modtage udsættelser. Det bliver interessant at se om de faktisk overhovedet reagerer, eller om jeg simpelthen er for naiv, når jeg stadig tror, jeg nogensinde får det bestilte (opdaterer denne anmeldelse, så snart jeg har fået mine møbler):

Kære Infurn.

Vi har nu, for anden gang oplevet en udsættelse af lovet leveringsdato for ovennævnte bestilling. Først var varen lovet i januar, men blev udsat til ultimo februar og nu, endnu en gang en udsættelse, denne gang helt frem til april.

Eftersom vi allerede fra starten måtte acceptere en helt usædvanlig lang leveringstid, skal vi høre om dette er den sidste udsættelse, eller vi kan forvente at jeres forretningsmetoder faktisk svarer til det, der blev beskrevet i et nyligt vist TV program, og at vi dermed er landet i kløerne på et regulært fuskerfirma, som driver forretning på at lave udsættelse på udsættelse indtil kunden køres så træt, at I bare kan indkassere pengene uden nogensinde at have haft i tankerne, faktisk at levere varen?

Vi håber stadig at dette er en forkert beskrivelse og at vi faktisk modtager vores møbler. Vi har udvist meget stor tålmodighed, men får vi ikke denne gang en helt klar besked og en uforbeholden garanti for at møblerne leveres, senest på den nu udmeldte dato, skal vi oplyse at vi har i sinde at melde os til den - efterhånden ret store - gruppe af utilfredse kunder, der planlægger et sagsanlæg imod Infurn.

I håb om at høre fra jer MEGET snart !

Quite concerned...Made an order last 4th November but no news about delivery...Visited their website but it is down...and I am worried since I recently had a similar problem with another online retailer...they dissapeared after placing an order.

I hope Infurn will react and send me the products that I paid already 4 months ago.

They should seriously reconsider their approach to business

I ordered & paid for a lamp from Infurn at a cost of £223 in May 2013 it is now nearly March 2014 & I still have no lamp or refund ! As soon as I placed my order & the monies were taken I was given a delayed delivery date as goods were out of stock
This delivery date passed & when I chased up my delivery I was told that the goods had been refused by the warehouse on a quality issue therefore, I was given another date for the next consignment This delivery date passed & again I chased it up to be told they didn't have a definite delivery date so I asked for a full refund I was told this would take 30 working days to be processed this has now passed & I have been told they now don't have a date for my refund?????? BE WARNED INFURN TAKE YOUR MONEY BUT DO NOT DELIVER YOUR GOODS OR REFUND YOUR MONIES

I am astonished to see that infurn still bothers to respond to the numerous complaints on this website (1500+=75% of reviews with least possible rating).They comment on every negative feedback that they will investigate the case. We got trapped with these promises numerous times. Infurn/Designfurn promised us a refund two months ago, than once again after a negative one month ago on this website. Than an email on February 12 that they expect to transfer the money within the next days. Still no payment. We do not consider Infurn/Designfurn trustworthy and have engaged a lawyer.
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The money finaly got credited. It took us about 4 months to get our money back.

It amazes me that in this day and age that a company like Infurn are surviving after 4 WHOLE YEARS! Never mind the fact that I made an order, received half of it, and not the right colour...I was lucky to have received SOMETHING apparently...
Anyway, After 4 mails, a call back slot which wasn't repected (If you ask clients to call at 5pm, I don't understand why you call at 12....) For them to ASSUME that there is NO problem and not reply to any of your e-mail requests and complaints.....
INFURN IS AN ABSOLUTE DISGRACE.
I laugh when reading their replies to clients on this website, always making out like they are not in the wrong, everything is a total misunderstanding (from the clients behalf),and they will resolve the problem. It's an absolute fob-off.
INFURN ARE SCANDALOUS. They need as much bad advertising as they can get. They shouldn't be allowed to treat clients this way.

I ordered a chair and some table on their site, but did not recieve a confirmation mail, so I checked my account and no order placed, reordered (or as it would soon appear double ordered). After some talk with INFURN, the double order was cancelled and Things appeared fine. However INFURN charged my account for both orders and then the silence began, after 3 cases raised and 5 requests for a call, still no word from them. The only mail I received was when I told them that since they would not provide feedback I would like to envoke the "Protection of buyers act" and cancel my order, then they just sent a mail saying that I was not allowed to do that.
I urge people to avoid INFURN and instead do business else where. I currently have had to block my VISA Card, and report te Company as Fraud in a futile hope of getting my Money back.

I ordered two sofas in 2010, and as a compensation for waiting almost two years (!) for the sofas I recieved a small refund, not payable to me but to use for further shopping at infurn.com. I tried to get the refund to my credit card, but in vain, which should have alerted me. But, instead of taking my business elsewhere, and forget about the refund, I placed an order for a bench and payed the remaining amount after the refund had been deducted. Huge mistake. It is now MORE than two years since I placed this second order, and of course the bench is nowhere to be seen. According to infurn it will be shipped in april 2014, but the shipping date has been moved forward constantly since I placed the order in february 2012, which means it´ll probably never arrive. STAY AWAY from this fraudulent excuse for a company. I mean it. My advice is DO NOT do business with infurn.com.

Thanks for the nice chairs infurn.
I ordered the chairs in September and received the order two weeks ago. It was a long delivery time, but I knew that it was. The delivery was delayed once, but I received compensation for this from infurn.
If you order furniture here you should expect a minimum of 6 months before delivery.
The furniture I received looks very fine, so for me it was worth the long waiting time.

Joel Sundeen

I placed an order in august 2013, and Infurn collected the money immediately, and I then realized that there was 4 month of delivery time. There was a delivery date in december, but nothing happened, and I found out that the the delivery was postponed with no new date for delivery. I then cancelled the order and was told that I could have my money back late in january. Nothing happened and have not heard from Infurn.
I consider it as fraud and this is a warning not to get near this firm.

Edited (25 Feb) I have apparently been reported by this company for using accusations when all that I have said is true. They promise to deliver your goods and when they do not and you ask for your money back, they will run you in circles. Do not be fooled with all the ´polite´responses and emails you will receive. If they were true to their word, they will deliver. INFURN, OUR REFUND HAS BEEN LONG OVERDUE, 3 MONTHS NOW. Stop fooling all of us and RETURN OUR MONIES. YOU TAKE MONEY QUICKLY AND CANNOT REFUND ?!?!

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I was one of the very trusting people on this planet that did not check customer reviews before purchasing from this website.

I have paid 8121.15 SEK for five items and they were so quick to widthraw money in August 2013 however have NOT refunded me as they failed to deliver during the time frame agreed which was in December. It was our disappointment when we had a new flat with missing furniture during Christmas, gladly though that we did not purchased everything on their website! What a disappointment!!! We then immediately asked for a refund in December and we have been ping ponged for the past months by their customer service rep here in Sweden, Helena, who have been ´trying´to coordinate with their Finance department which is apparently based in Germany.

Come January, we were then told that one of the chairs was already sent from China and so we waited which was then delivered in February. When we opened the box only to find that the Ghost chair was severely scratched and seemed like a second hand product.

This website is going to take your money and will keep you in loops!!!! I accidentally called Infurn here in Sweden which is ANOTHER company who told me that they have received MANY angry calls for a company that they are not.

We are already in the process of filing a complaint against Infurn with Consumer Affairs. This business should pay damages to all its consumers who have not received their monies!

Before reading my story below, if you paid with credit card and are awaiting for refund after 30 days, don't wait any longer, get a charge back through your credit card company. Dealing with infurn is a waste of time. I finally got my money back this way. Good luck!!!!.
My story follows the same pattern as other stories here in Trustpilot, and in other review websites.
I purchased a sofa back in September 2013.
You are only made aware of the delivery date after you place the order, and I was surprised how long it was. I took my chances, but then back in October I decided to ask a question about the sofa. That's when I realized you couldn't speak to anyone over the phone which made me suspicious. I then started looking for Infurn reviews online. Needless to say that what I found was endless bad reviews and warnings about this company.
Infurn eventually phoned back a week later. I tried to cancel the order but they told me that it was after the 7 days cooling off period and the order could not be cancelled because the sofa had already gone into production. I couldn't really argue much about it, but something just didn't feel right. A manager was supposed to ring me back but never did.
All the reviews had similar stories and I knew where mine was going. I decided to wait until the delivery time which was first week of January. In December I found out that it had been delayed till the end of February. Not been able to speak to them over the phone I sent a message through their website insisting in the cancellation of the order. They took ages to reply but eventually agreed to a refund. Well, I knew again where the story was going. They promised to refund me within 30 days but this didn't happen. I have now passed on the details to my credit card company and hope that they can recover the money.

Don't be fooled by the polite replies from Infurn. They know exactly what they are doing. Just giving you enough to make you think you might actually get your order or your refund, but that doesn't actually happen.
INFURN ARE FRAUDSTERS.
Basically they are getting our money and keeping it for themselves. They give polite excuses and apologize for everything. However, at the end of the day, almost 7 months have passed and I don't have the sofa or the refund.

I will not stop until I get my money back from these criminals.

Ps. Thank you Valerie for your very polite answer below. Maybe in the time it takes you to write long explanations, apologies and excuses (which is what I have heard for 7 months already), you could be giving us our money back? Infurn is earning a nice little sum from the interest...

So.... Infurn is a scam. period.

I got scammed out of 180 EUR or so. I realised 3 days after I left my order and it was THEN that I looked at these reviews. I asked for a refund (which I knew I wasnt gonna get) and waited the 30 working days that they say they will take to give you your money back. I then went to the police and told them everything that had happened. I got the money back from Visa as they agreed that this was a scam. The annoying part (apart from losing money for a few weeks) is the effort it takes to get your money back... I bet lots of people don't even bother... I am investigating further as to the structure of this company



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UPDATE 27th Feb 2014.. Reply to Infurn

1) How would a scam company reply to my inquiries? Answer: Because that's the business model you have!!! it's very clever.

2) How would I get the refund? Answer: Do you REALLY want me to publish the formal complaint filed with the police and sent to VISA? please!

As I said, I think its a clever way of scamming people. I almost didn't bother trying to get my money back because it was such a hassle.

I speak many languages so maybe I could send you my CV? ;-)

After numerous emails and phone calls with nothing more than lie after lie, or simply no answer from you to our emails ( edited :to costumer representative at Infurn) I see no other alternative but to write here.
You promised to send one of our two egg chairs in December 2013 (original delivery date was before this....)after we asked for our money refunded.
You contacted us and apologized and told us we would get an extra ottoman for "free" because you have postponed our delivery date over and over again.
But off course December went by, and so did January, but then two months after the promised date you DELIVERED ONLY THE ottoman ??? (which we really did not want in the first place).
The second problem here is, that we had to declare a package of 40 kg that said this was one collie with an egg chair and one ottoman, but the actual delivery was one package of 10 kg with ONLY the ottoman,
How can you write in the customs declaratory statement that the delivery is 40 kg, the sum of customs clearance for an egg chair and ottoman, but you only send one ottoman that we have not even asked for????.
Where are our two chairs that we ordered.

Please give us our money back + the 300US dollar for the custom we had to pay on top for something we STILL haven't received!!!!


UPDATE: they just called me 5 min. ago (after reporting this to trustpilot), to say that they have just read the email,... another lie... they have now checked with logistic and just found out that they have lost the chair????
This is to funny, to many stupid excuses.
We would still like our money refunded asap, not a confirmation email stating that we will get the money (like never after reading other post here).
We are taking our case to the European Consumer Centre if the money isnt refunded by next week.

Update 29/03/2014
Got a message after this post from infurm PROMISING our money refunded , quote infur :"which will be processed by latest 22.03.2014 It takes up to 30 days for the finance department to process a refund."

WE ARE STILL WAITING!!!!

NEVER BUY FROM THEM!
When I purchased this Charles Eames Chair, I was really happy.
I saw the very long delays right after. So even thought it's ok, they should let people know about the long delivery time upfront, before paying and very clearly.
Then I checked online and saw tons of bad comments but decided to give theme my trust anyway, guaranteed that I would ask for a refund if I had to experience what so many people experienced (endless delayed delivery date). Once I received the first email avoud delay, I wasn't surprised and asked for a refund. After having talked to a representative who was very aggressive and tried to persue me to keep waitng, I received an email for my purchase AU-355563 confirming that I would be refunded 30 days later. As expected like so many people experienced, 40 days later, no sign of money. THIS COMPANY ISN'T RELIABLE!
The representative I just talked to confessed that there is nothing he can do about it and that the company tells him to keep repeating that they have problems, they can't deliver on time, they can't refund on time.
It's a shame a company so disrespectful still exists.

Also my lawyer told me that people buying from them can be in trouble as it appears that the furnitures they sell are illegal copies of designer pieces. They seem to have no limits in their behavior...

Never ever ever buy form this company ordered 4 chairs 29th December 2012 several delivery dates and emails sent to Infurn. In August cancelled order requesting refund still waiting

Still waiting for refund. Spoke to Valerie several weeks ago last email received 20th February 2014 saying that they are in contact with the finance department heard nothing since. I am angry that they take your money and run. Don't believe goods were ever ordered. This is a cowboy outfit you should have nothing to do with. I am currently £361 out of pocket as a result of dealing with this company. DON'T DO IT YOU HAVE BEEN WARNED.

Sue