we ordered some chairs in february 2013, infurn couldn't deliver before august therefore we cancelled the order end of july. promisses where given for refund within 30 days. we had since then several... See more
INFURN.com
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See what reviewers are saying
lost money and stay away of all the web sites as EMFURN.com that seem to be clones or similar if you click now on infurn.com you are redirected to emfurn.com this is a real shame!
Its clear that this company took our order to swell the coffers in advance of going into administration. they had a delayed delivery which was times just right to avoid demands for refunds in... See more
Well, my story is essentially the same as most other contributers here: I've pre-paid for some goods, only to find out too late, that the compagny withdrew my money immidiately and planned to deliver... See more
Company details
Information provided by various external sources
We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order. Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards. Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies. Due to UHY Hacker Young LLP´s review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process. Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL. We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL. However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so. This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders. We understand the position we have put our customers in but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled. You shall be contacted soon with a further update.
Contact info
Quadrant House, 4 Thomas More Street, London, E1W IYW
- forums@infurn.com
- www.infurn.com
IT'S A FRAUD
I'VE ORDERED A LAMP ON THE 18TH APRIL 2013, PAID IMMEDIATLY AND NOT RECEIVED YET AFTER TWO EMAIL IN WHICH THEY CONFIRMED DIFFERENT DELIVERY DATES. THE ITEM DELIVERY WAS ORIGINALLY DUE IN AUGUST 2013, THEN DECEMBER 2013, THEN 6TH FEBRUARY 2014...
ALMOST ONE YEAR HAS PASSED AND NOW THEY DON'T EVEN REPLY TO MY EMAILS. OBVIOUSLY I HAVEN'T RECEIVED ANY MONEY BACK.
KEEP AWAY FROM THIS COMPANY
NICO
February 20, 2014
Unprompted review
Reply from INFURN.com
Dear Mr. C,
Thanks for your comment.
Please accept my honest apologies for the delay.
I am trying to contact you on the phone to check together the status of your order.
The refund proceed has never been requested by you, this is why we have not send you your money back.
You will find more info regarding the possibilities we have that you can chose the best option for you.
Kind Regards
Paolo Dantini
Don' buy there! Absolutely nonserious!
I bought a Charles Eames Chair in December 2012 (!) as a gift for my mum. After reading negative reports I cancelled my order immediately. Infurn confirmed but I did not get any money until now.. it`s 2014!! Pleas don't buy there..they are criminals!
February 20, 2014
Unprompted review
Cheated by Infurn! Warning!
Since I wrote my comments below on the 19th of february I have been contacted by Infurn with a promise that I will have my money back within 10 to 14 days. Nothing happens. Today I have their promise again - now counting five times. How is it possible that they can go on and on with this?? I wonder how much money the steal from all of us like this? IF they pay back, (it does not seem so) what about the interest? They keep the money for at least a year, if not more, and that is nothing but theft. What can we do to stop them??
"It's been over seven months and I still have not received my money back for an item that they did not deliver on time. Their policy is then that you can cancel the order and get your money back, which I have been promised for several months now, but nothing happens. Warning!"
February 19, 2014
Unprompted review
Reply from INFURN.com
Hello Görel,
Thank you for your comments but there is no cheating involved as all Customers receive their goods, or else a refund.
We have called you today to discuss the matter but you were unavailable at the time.
Upon checking the order notes, it showed that you placed the order in August, and unfortunately the original planned delivery date was re-scheduled from December to February due to a quality control issue. Quality control is a necessary procedure to ensure high standards are maintained and it is because of these checks that we are pleased to be able to offer Customers a 5 year guarantee on most products.
Nevertheless, as you were unwilling to wait for delivery of the ottoman your cancellation request was accepted in December. We do apologize for having exceeded the refund deadline but you will receive your money back. We have requested urgent action by the Finance department and you will be notified within the next few days of full reimbursement.
Kind Regards
Valerie - Customer Relations Adviser.
More false promises!!
Well, after a prompt reply from Infurn, telling me that my refund would be dealt with in a few days, guess what? That' right, NOTHING!!
Yet more false promises and 'words' just to keep me quiet!
Come on Infurn, give me my refund!!!!!
By the way, love the promotional e-mail from Infurn info taking customers of their 'Money back Guarantee'......yeah right!
ACTION PLEASE!
February 19, 2014
Unprompted review
Reply from INFURN.com
Hello Andy,
Thank you for your comments.
Having checked the order details today, it shows that the order was placed 4th December.
After placing the order, we heard from you that the product was ordered as a Christmas present, but unless the item was part of the Christmas campaign designated by the red ribbon, which this was not, or else ordered from In stock items, then the correct standard delivery time is 10 - 18 weeks.
The March planned delivery date would have been within the standard advertised delivery time frame, and there was no wrong doing on our part in this respect. Also, it is clearly shown that payment is required at the time of making the order, and this is usual practice with many on-line shopping companies.
Nevertheless, your cancellation request was accepted and we do acknowledge and apologize that the refund is overdue. We have alerted Finance for priority action and you will be notified of the refund within the next few days.
Kind regards
Valerie - Customer Relations Adviser.
That's just not acceptable...
I made an order July 2013. They kept pushing back the delivery time so I have cancelled my order. They confirmed that I would receive my money back shortly (maximum in 30 days). Then they started to say that the refund date has been delayed and that they really don't know when would be possible to refund me... They have my money (441€) for more than 7 months now... This is simply stealing people's money... I really don't understand how this is possible...
February 19, 2014
Unprompted review
Reply from INFURN.com
Dear Mrs. Pinto,
Thank you for your comment.
Your case was brought up to my attention by one of the Portuguese Speaker Customer Service Agents. After investigating your case I see in the system that your refund is slightly overdue. I do apologize about this inconvenience and I would also like to advice you that your case has been forwarded to the finance department and that this will be processed as soon as possible.
In regards to the correspondence, I have in system that all of your emails have been answered promptly. The last email received was beginning of January.
I would also like to re-assure you that the company is not criminal and that all of our customers receive their items or their refund.
Best regards,
Jesica
Customer Relations Advisor
!! WARNING !!
Our Credit Card was charged immediately, but Infurn will neither supply nor refund the goods.
We ordered an item in early 2013, but it never arrived. Concerned, I logged into their website.
The delivery time had been changed to November 2013, without us being notified!
In November 2013 the delivery time was extended again, to February 2014, again without notice.
Realising that the company was incompetent, we cancelled the order. Soon after we received a phone call trying to get us to not cancel. I politely insisted on cancelling the order.
Now, months later, we still have not received a refund.
Infurn is impossible to contact. I have left polite messages on their answering machine, and sent multiple emails, with no response.
February 19, 2014
Unprompted review
Reply from INFURN.com
Dear Sir,
Thank you for your comments, and we have attempted to contact you today to discuss the matter but have emailed instead.
In order to avoid our automated response messages being filtered as spam, we do not send notifications with the latest updates. This information is made available in your account and we do ask all Customers to log into their personal Customer Accounts to keep a check on the order's progress as it is here that Customers will be notified of any changes in respect of delivery status.
We regret that the delay in delivery of your item resulted in a cancellation late last year, and that the refund has exceeded the re-payment deadline. We have alerted Finance to resolve the issue urgently and will revert shortly to confirm that appropriate action has been taken.
Kind Regards
Valerie - Customer Relations Adviser.
Worst Online Shopping Experience
I placed an order and paid in full in May 2013. The order was delayed for at least three times. After enquiring about my order for several times I was promised a final delivery date of Feb 2014. This came and went and still nothing in sight so I cancelled the order today. There is no way that I can be convinced that something takes almost a year to be made and delivered! I received a confirmation via email that I will receive the refund in 30 working days. The phone number on the website goes to voicemail so we can only request and wait for a call-back. This usually takes one week each time. The people whom I've spoken to so far has been polite, however in the end it is an endless waiting experience and I have had enough of it! I will start counting the days and keep my fingers crossed, though I am concerned when will I see the refund given the other reviews posted so far. I will post an update when I get the refund, so I hope Infurn can prove me wrong and at least adhere to the refund time frame!
7th April 2014 Status Update: Since my cancellation on 18th Feb, 30 working days have passed and I have not received the refund. Needless to say, I am once again thoroughly disappointed with Infurn!!! I would like to know when will I receive the refund! Once again I have to wait for call-back... when will this saga end!!!???
16th April 2014 Status Update: Still no call from Infurn about when will I receive my overdue refund!!! Response level getting from bad to worse!!!
29th April 2014 Status Update: On 17th April Valerie informed that another message has been sent to Finance about my refund. To date, not a cent is seen back yet. Going to the Consumer Complaints Board.
4th July 2014 - Got a delivery failure notice when I emailed to "forums@infurn.com"!!!. I wrote to the Europees Consumenten Centrum and they advised me to file a police case. Would like to hear from anyone who is taking some form of action against this company.
February 18, 2014
Unprompted review
Reply from INFURN.com
Hello Jovine,
Thank you for your comments and we are sorry that you have decided to cancel your order which regrettably was delayed due to quality control issues.
Although you are not pleased with the contact system, due to the amount of Customer inquiries received on a daily basis, it has been found that the email and callback appointment systems along with a 40 strong team are the most effective methods to manage Customer Service and in your case, the order notes do show that the Customer Service Team did consistently respond to your queries by both email and callbacks over the past months.
They discussed your order details with you again yesterday, and offered to add items available from In stock to your order which would arrive faster and also compensation for the wait. As this was not agreeable for you, the cancellation went ahead.
The refund has been applied for, and although you are not happy with the situation so far, we will ensure that you do receive your refund in line with the refund guideline policy.
Kind Regards
Valerie - Customer Relations Adviser.
So tired of waiting
I ordered a chair i april last year and I have not seen it yet! I have contacted INFURN several times(last time January 13) both bad excuses are all I have heard and I have heard nothing regarding my last mail.
They have offered me 10% discount on my next buy but there will be NO next buy. I just want my money back now!
Dorthe Petersen
February 18, 2014
Unprompted review
Reply from INFURN.com
Hello Dorthe,
Thank you for your comments.
We have tried to contact you today in respect of your order item for the RAR Rocking chair.
Although you have been patient, the order shows that the chair is now due to arrive early next month in March, and we have requested the Logistics department to confirm that this is now a realistic date.
That being the case, we hope you will decide to wait a little longer for the item.
We will be in touch with you tomorrow to see what is decided.
Kind regards
Valerie - Customer Relations Adviser.
No refund on cancelled order
I ordered 2 chairs in June 2013. After many delays, Infurn could not even give an estimated date of arrival. In October 2013 I cancelled the order and was promised a refund within 30 days. Several times I have contacted Infurn, and lately they stopped replying to my emails. I would NOT recommend people to buy from this company.
On the Feb 18th, 2014, I got an answer from Infurn here on Trustpilot that my issue (getting my refund) would be resolved within the coming few days. It's now been two weeks and still no money on the account or other feedback from Infurn.
February 17, 2014
Unprompted review
Reply from INFURN.com
Hello Janne,
Thank you for you comments.
We are sorry that in your case, clear information concerning the planned delivery date was not available at week 18, and this did lead to a cancellation request, but there is no deliberate attempt to avoid responding to your emails. Although every effort is made to reply within 48 hours, this is not always possible.
Having checked your order details, we acknowledge that the refund is now overdue and we have alerted Finance to this fact and requested speedy action.
We are sorry that you did not have an overall happy experience in this instance, but the current issue will be resolved within the coming few days.
Kind Regards
Valerie - Customer Relations Adviser.
Infurn is a total fraud!! how can you still exist?!!
I had purchased 4 chairs in 22.09.2013 (KW 38) from Portugal, the due date was in February, but like seams to be the policy this company, they informed me only in my account, that have a delay, and now the time for delivery is on april!!
They don't reply to any mail and phone call!!
I'm desperated and do not know what else to do!
Thanks for the oportunity.
Telmo Aleixo
February 17, 2014
Unprompted review
Reply from INFURN.com
Hello Telmo,
Thank you for your comments but there is no fraud involved at all.
Infurn has been in existence since 2010 and has grown rapidly over the past few years, and has had to deal with the inherent problems which also comes with rapid expansion.
We are on-line suppliers of top quality iconic designer reproduction furniture at good prices, ofering over 1000 different items in a total of 20,000 different variations, and delivering to thousands of Customers every month.
We realize that all is not perfect, but we are continually striving to improve the Consumer experience and of course, when our attention is brought to Customer issues on sites such as Trustpilot, we do our best to resolve the matter.
In your case, the customer service team have been in touch with you following your emails from 14/02/2014 and have responded to your callback request. They have informed you that all 4 chairs are available to be sent very quickly from In stock, and on this basis we are glad that you have decided to retain the order.
We have also checked with Logistics today, and they have confirmed that the chairs will leave the Spanish warehouse on Monday 24th February and therefore should arrive within the following 10 days.
We hope you are now happier with the situation, and would appreciate you up-date the review upon receipt of your chairs.
Kind Regards
Valerie - Customer Relations Adviser.
A company not to trust at all
I have had a long "relationship" with Infurn. I did order a number of items which of only one arrived on time. The other ones where delayed 4-5 months. One of the items were deliberately manufactured with the wrong color and shipped to me. It took them one month to take it back and i have waited months for them to refund it without any luck. The compensation for the delays has been as many others have witnessed been checks for new orders. I have placed new orders to get something back from this very bad deal. That goods has been delayed at leased 4 months if it will be delivered at all. I have filed this case with the Swedish police and MasterCard.
February 17, 2014
Unprompted review
Reply from INFURN.com
Hello Jan,
Thank you for your comments .
We are looking into the matter, and will revert following further investigation.
Kind Regards
The Forums Team.
Have paid a lot of money but still nothing in return
Do we ever get what we have paid for? We have now been waiting for our funiture: two Arne Jacobsen`s eggchairs some time. We ordered and paid them in the of end Sep.2013 and we were promised to recieve the chairs in Dec. Then the date of receiving the funiture was anyhow moved to Jan 2014, then this month/Feb. We have stil got nothing, but are now told to wait until April. All this waiting have made us supicious: Do we ever get our funiture or at least our money back?
February 16, 2014
Unprompted review
** WARNING ** ACHTUNG ** DANGER **
Our Credit Card was charged immediately, but Infurn will neither supply nor refund the goods.
We ordered an item in early 2013, but it never arrived.
Cncerned, I logged into their website.
The delivery time had been changed to November 2013, without us being notified!
In November 2013 the delivery time was extended again, to February 2014, again without notice.
Realising that the company was incompetent, we cancelled the order. Soon after we received a phone call trying to get us to not cancel. I politely insisted on cancelling the order.
Now, months later, we still have not received a refund.
Infurn is impossible to cntact. I have left polite messages on their answering machine, and sent multiple emails, with no response.
UPDATE: We have recieved an email from Infurn a few MONTHS ago, promising a refund. The refund was not recieved, and follow up emails are ignored.
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Unsere Kreditkarte wurde sofort belastet, aber Infurn liefert nicht die Ware.
Wir bestellten ein Element früh im 2013, aber es kam nie an. Besorgt, loggte ich in ihre Website.
Die Lieferzeit hatte auf November 2013 geändert worden, ohne dass wir benachrichtigt!
Im November 2013 wurde die Lieferzeit wieder ohne Ankündigung erweitert, bis Februar 2014.
Merken wir dass das Unternehmen inkompetent, wir den Auftrag storniert. Das Stornierung war akzeptiert.
Jetzt, mehrere Monate später, haben wir noch nicht eine Rückerstattung erhalten.
Infurn zu kontaktieren ist einfach unmöglich. Ich habe höflich Nachrichten auf ihrem Anrufbeantworter hinterlassen und schickte mehrere E-Mails, ohne Antwort.
UPDATE: Wir bekamen eine E-Mail von Infurn vor ein paar Monaten, was versprach eine Rückerstattung. Die Gutschrift kam nie, und unsere emails werden jetzt ignoriert.
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Notre carte de crédit a été débitée immédiatement, mais INFURN sera ni l'offre ni rembourser les marchandises.
Nous avons commandé un article au début de 2013, mais il n'a jamais arrivés. Cncerné, je me suis cnnecté sur leur site web.
Le délai de livraison a été changé à Novembre 2013, sans que nous soyons informés!
En Novembre 2013, le délai de livraison a été prolongée, à Février 2014, à nouveau sans préavis.
Réalisant que la compagnie était incompétent, nous avons annulé la commande. Peu de temps après, nous avons reçu un appel téléphonique d'essayer de nous faire pas annulé. J'ai poliment insisté sur l'annulation de la commande.
Maintenant, mois plus tard, nous n'avons toujours pas reçu de remboursement.
INFURN est impossible à cntacter. J'ai laissé des messages polis sur leur répondeur, et envoyé plusieurs e-mails, sans réponse.
MISE À JOUR: Nous avons reçu un courriel de INFURN il ya quelques mois, promettant un remboursement. Le remboursement n'a pas reà § u, et le suivi des e-mails sont ignorés.
February 16, 2014
Unprompted review
DECEPTION , FRAUD & IGNORANCE! & NO PROMISED REFUND!!!!!!!!!
Hi
What ever you do, do NOT be tempted to part with ANY money for items from this company. they promise 3 month delivery times, which when you have waited patiently for 3 months suddenly turn into 6 months, by which time you have no items and they have run off with your money. Because they keep you hanging on for more than 120 days you can no event get a charge back through your credit card, also despite numerous requests for 'callbacks' and requests to cancel orders, all of which have been ignored, I am furious, really, please DO NOT go near this company! They are fraudulently obtaining money with no intention to supply goods!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
INFURN = NO ITEMS & NO MONEY!!!!!!!!!!!!!!!!
Follow up report.....................
So even though I cancelled my order and the refund was promised 30 days from the end of February 2014, I am still waiting as the credit card that I originally paid with has since expired they do not want the new card details, they have now got braver and asked me for all of my bank account details instead, they are really crazy of think that I must be crazy enough to give these details to such an unscrupulous bunch of monkeys!!!!!!!
No matter how much the want the item from this company, GO SOMEWHERE ELSE, pay a little more and your life will be far less stressful & happy as you will actually get what you have paid for, this is a SCAM, they do not care about how little money you have or how much you want your ordered item, they just want to run off with your money!
February 14, 2014
Unprompted review
Never use this company
Asked to cancel Coconut chair after delivery was postponed same as everyone else on this site! Someone called and said I couldn't cancel until the 18 week delivery deadline. I asked then that someone give me a call back at 18 weeks. They did call me back and confirmed that yes I could now cancel the item and that I would get my refund within 30 days. I know, this is probably the same conversation that a lot of people have had with them and no refund is forthcoming. I am going to give them the benefit of the doubt and see what happens in 30 days. Will review again in 30 days!
Wanted to update my review to say that my money was never forthcoming in spite of customer services saying they would chase the finance department. Got in touch with Barclaycard who have refunded me the money and will be pursuing Infurn to get their money back. If you paid on credit card do get in touch with them as they may be able to help.
February 14, 2014
Unprompted review
BAD EXPERIENCE ALTHOUGH AT LEAST I RECOVERED MY MONEY
Bad experience, the worst I have ever had with an internet company.
My history is similar as most of people here. I ordered a table clock in INFURN.com, in the spanish platform at the beggining of May 2013. My first surprise after payment was the delivery time, 8 months, which i found excesive. As i still had not received anything in July I contacted them and their excuses were "delivery problems but you will receive your order in September". Of course i didn't receive anything apart excuses so in December I claimed for my money back. The 6th of January they confirmed me by email i would have my money returned by 30 days.
Finally I can confirm I have received my money 14th of February so I feel relieved, but anyway Infurn has to improve A LOT it financial, customer and logístic service which are a disaster.
Good Luck to everyone
18.02.2014
Dear Jesica,
Just to point out:
1.Today i have had my bank confirmation of refund so i have changed my comments
2.You say i have not contacted with Infurn since January. This is not true. I save all emails and I can give you details by date. I have contacted you 4 times since January and you have only called me today:
*05.02.2014 Case 00007369
*09.02.2014 Case 00011244
*13.02.2014 Case 00016371
Case 00016372
February 14, 2014
Unprompted review
Reply from INFURN.com
Dear Ana,
Thank you for your comment but I must partially disagree.
After investigating your case I see in system that your item was delayed and because of this compensation was offered to you and as per our system, you have accepted it granting Infurn more time to deliver.
Your cancellation was acknowledged in early January which was the last time we received any correspondence from your side.
I do apologize that the refund deadline was slightly exceeded by 6 working days but, you have since been contacted and notified that the refund was already processed last week and should by now show up on your account.
We would appreciate you therefore retract all statements of fraud.
Best regards,
Jesica
Customer Relations Advisor
They are not in the business of delivering any furniture, nor will you ever see your money again
The furniture looked fabulous and the prices were great, so I ordered two lamps. Long story short, I am sitting with no lamps and no money. Yes, there are some e-mails and phonecalls every time I complain but that´s about it. I am warning everyone that this is a spam page and do not fall for it. There does not seem to be any intent to deliver anything and the money does not seem to magically return to your account either. Consider yourselves warned.
UPDATE: Another 3 weeks have rolled by since you answered to me in this forum that you will pay me back but I still cannot find the refund. Please let me know when you are planning to refund me since you have confirmed for over 3 months now that you will.
February 13, 2014
Unprompted review
Reply from INFURN.com
Hello Katrin,
Thank you for your comments.
Although there are hundreds of deliveries performed on a weekly basis throughout Europe and the USA of Infurn products, but in your case we do agree that unfortunately the delivery delay did result in a cancellation and we apologize for this.
We regret also that the refund is now overdue, and has slightly exceeded the deadline but we have alerted Finance to take urgent action and you will be fully reimbursed within the next few days.
In those cases such as yours where you have non receipt of your goods and the cancellation was accepted, then in accordance with the Terms and Conditions the Customer is refunded. There is no scam involved.
Kind Regards
Valerie -Customer Relations Adviser.
DO NOT BUY FROM HERE! IT'S A SCAM!
UPDATE: I'm going to go to the newspapers about this scam. Does anyone have any accounts they can share with me to include in my article? Email me on maz_2607@hotmail.com with your stories. Thanks.
I ordered a coffee table in October 2013 and when it still hadn't arrived after 18 weeks, I cancelled the order and was told that I would get my money back within 30 days. Having read other people's reviews on here, I was not surprised when I didn't get my money back. Can anyone advise me if they have ever managed to get their money back or have Infurn just stolen their money without ever delivering the products? Surely this is against the law??
Marianne
February 13, 2014
Unprompted review
Reply from INFURN.com
Up-date: 14/02/2014
Hello Marianne,
Thank you for your further comments.
We proceed in accordance with EU regulations and have a set delivery time frame for customised goods; to apply to cancel after 15 weeks is not usually acceptable when goods are well into production. For non customised goods there is normally a 7 day cooling off period. Please refer to the Distant sales directives for Europe.
Kind Regards
Valerie.
Hello Marianne,
Thank you for your comments and having checked the order details, it does show that subsequent to their call phone call to you yesterday, the Customer Service Team have followed up by responding to your request in writing this morning, and have sent you an email which should be with you by now.
We have a Callback appointment system and email inquiry system in place and available for Customer support and contact, and although the callback system can at certain times and for certain countries get a little overloaded, nevertheless, Customer Service do aim to respond to emails within 48 hours wherever possible.
With regard to your comments concerning the cancellation request, we would like you to know that our products are iconic designer reproduction pieces, individually made to order and handcrafted using top quality materials, which are offered to Consumers at discount prices.
The production time and process may therefore take longer than high street goods but we do display the standard delivery times of 18 weeks on our website and we also advise concerning delivery and delays in the Terms and Conditions, so that Customers have the choice in advance to decide whether to proceed or not to place the order.
Once the order has been placed however, the goods enter into the production process, and we therefore do not see why we should not be given the opportunity to deliver within the advertised delivery time frame.
EU regulations also make special allowance for Custom made products, the right of withdrawal is not the same as with other goods.
Therefore, in respect of your own order for the coffee table which has 15 lapsed weeks, and is therefore, presently not late, we hope that in the event of a slight delay, you will decide to wait for it's arrival, or else, you will of course be entitled to cancel, in accordance with the Terms and Conditions which is after week 18.
In the meantime, we making investigations with Logistics to see if there is any likelihood for the table to arrive within the standard time frame and will let you know.
Kind Regards
Valerie - Customer Relations Adviser.
VERY BAD COMPANY STOLE MY MONEY
i ordered a chandelier in august 2013, and i have absolutely no news from the company, each time i contact it, the consumer service said the packet is on way and give me a fake tracking number. i need to fill a complain, because this company is the worst on the web. NEVER BUY FROM INFURN.
I am filing a complaint with the Attorney General's Consumer Protection Division. after 6 months NO REFUND AND NO RESPONSE
February 13, 2014
Unprompted review
Reply from INFURN.com
Hello Mrs Bernard,
Thank you for your comments.
We are looking into your case and will revert following our investigations.
Kind regards
The Forums Team.
Beware! Serious misdirection, nearly no customer service
I ordered 2 items from Infurn, one of which came soon and the other was apparently slapped with an 18 week shipping time. I was not informed in any way that the other item was coming late. After a few weeks of waiting, I checked the website and noticed that they promise a delivery time 4 months to the future.
Of course, I immediately cancelled that part of the purchase, and fully expected that to be the last I need to take care of this. However, a week later, I was called by phone and informed that they refuse to cancel all orders that have been in shipping for less than eighteen (18) weeks! Apparently, I had agreed to this in the order process. Serious customer misdirection and dishonest conduct! It was apparent that they do this maliciously, fully knowing that most people would like to cancel, but are not allowed to.
Also, they used misdirection on their web page, where they had every day a counter saying that a sale was just ending in less than 24 hours. However, the same counter and same sale was there the following day.
If this is the final experience with them, I can easily recommend against buying anything from them. Risks are way too big.
February 12, 2014
Unprompted review
The Trustpilot Experience
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Here are 8 tips for writing great reviews.
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.