ING Belgium Reviews 

I have never experienced worse customer services. Impossible to contact, not allowed to go to branches, does not reply to emails for days and months, awful when you get through the long phone waits. Easily the worst bank from a customer perspective that I have ever encountered.

Stay away from ING, a shame of a bank.
I have been client for almost 10 years there, always provisionned the accounts, never late on the Visa downpayments or anything.
The other day I had my first and last problem with them, one of their employees contacted me in a scandalous and insulting way for no reason, I was so shocked that I complained to their services, providing the mails and every detail for them to investigate.
They answered me with a letter saying they are stopping every commercial relationship with me, closing the accounts and blocking me in 2 months.
The call centre is absolutely horrible, I spent litteraly hours waiting, getting sent from one employee to another while waiting inbetween, none of them knowing why I was redirected, for them not to be able to help at all in the end.
Stay far away from that joke of a bank

When I first joined ING, initially, the bank was very good. Living in the UK we opened our account by going to Brussels and, a charming lady, talked us through what was necessary. No problem with opening an account. Our use was access to cash using ATMs & paying bills whilst in the EU and having a pension paid in from the Netherlands. Then, out of the blue, ING said it was closing our account with no reason given. Admittedly ING's terms & conditions allow them to do this. All I can think is, one of the following reasons. I am not a business so I am too small a customer, BREXIT happened or I haven't used the account (apart from my pension payment) in the past 2 years due to Covid restrictions on travelling abroad. I set up another euro account with another bank and slowly transferred the money over. Although this was achieved before ING's deadline of closing the account the bank kept hassling me. If they bothered to check, they could see the money was in the process of being transferred. Further emails I sent were ignored. Anyway, I am glad I am no longer a client of ING. Shame, as I said, for the 1st few years I never had any problem with them. I also notice that they never reply to comments in Trustpilot. Maybe they should take notice of them.

Worst bank in town, Please stay away!

Terrible service. They have been closing offices and services in Belgium all in the name of 'digitalisation', which is failing completely (just launched a new Home Banking app because the old one doesn't work like it should). Been calling for almost 2 hours now for a very simple problem but no success. Don't let the nice graphics and modern 'look and feel' distract you, this bank is useless...

If I could rate negative stars, I would.

In order to set up a blocked account for a rental contract, I can set up an appointment in person, which took a week of calling to get done and the earliest appointment is literally 1 month later. Alternatively, I can set it up online- but to do so you have to do it through a phone app. In order to prove your identity to the phone app (ItsMe) you have to switch to another page that requires a plugin that's not available to phones. It's infuriating. And on top of that, their customer service is terrible, the people are often (but not always) rude and inept.

I also applied for a credit card with them six months ago. Again I had to go in person to complete the application. I waited 2 months with no card and when I called to ask what the hold up was, I was told there was no record of ever having requested the card. This bank is useless to a degree that feels almost criminal -- people depend on their banking services and you truly cannot get anything from ING.

I think that in absolute terms, they provide the worst service I have ever had in my life (together with Ryanair car) it’s incredible that they can conduct their business in such an inefficient way and with clients who have been loyal with them for decades. The list of mismanagement is so long I don’t have the time and the wish to start. Lost credit cards (6 in a row!), unjustifiable closure of my daughter student account? (Their machine picked up that she was not living in Belgium for her studies and instead of contacting her or me by email they thought best write letters that she never received). The letter of complaint never answered and never an apology for the bad service. Some of their portfolio managers have been really helpful in trying to fix the mess that ING made but they can’t compensate the out of the world level of poor service

This is a REALLY bad bank. Their customer service is mediocre and only during office hours.

I made a wire transfer ten days and nothing, on their end I just get excuses.

My friend had her account blocked and it took two months for them to fix it.

TERRIBLE BANK, DO NOT USE

ING is the worst bank ever. They cancel your recurrent payments and than cancel your insurance contract asking you to buy a new insurance at higher price. These are borderline corrupt practices.

Consider other banks and avoid ING. They can offboard you at any time with little notice and regardless of your loyalty or how good your financial standing with them is. Online communication is difficult, slow and in most cases unfriendly. I am a happy customer of another bank now.

Run away from this bank! I woke up with blocked accounts without any prior information. When I called to ask for explanations, no one knew how to give me a concrete answer as to why they blocked me. It is a mess how they can become masters of your money without knowing anything. What's worse is that I'm not the only one with this problem, in a simple Google search I saw that it happens frequently to other people.

Terrible, too long waiting time and then there was never any helpful answers to my questions. Appointments with branches were never possible (nobody picked up the phone). Webform was never replied either. Stay away from this bank at any cost.

I tried to open a savings deposit account. I am still trying. I am beginning to lose hope. I am a current customer. How hard can it be? It has been two weeks I have been trying. This one requires an in person meeting. Brussels - which handles the calls - say that the Antwerp head office refuse to take their calls. But Antwerp also don't share their timetable so no appointments can be booked. You cannot call Antwerp directly it seems. I waited on the line for about 40 minutes on one occasion as Brussels tried to call Antwerp. . When I retried the call I was put through to a helpful man who gave me the telephone number of the business manager. I called it. This was now at least half a day's labour I had invested. Except this was the ex business manager. And it was his personal mobile. I rang. He was cooking dinner for his family. Lovely man. Explained he had been given early retirement as soon as he turned 50. He had been surprised. Wow. He gave me the number of the business manager (current). I rang that number. He is on holiday. For two weeks. It is not August. No one is standing in for him. Double wow. Conclusion- it is impossible to open an account. Anyone who knows retail banking knows it is a simple money making machine. You basically cannot go wrong. But words fail me here. This is going very wrong. I anticipate that in Belgium at least it will reach a point where word of mouth reports trigger a catastrophic defection.

This is a horrible bank, stay away!
I was a proper and normal client of theirs for almost 6 years and then all of a sudden because I moved to Germany and wasn't making enough money for them, they decided to "remove" me from being their client. They sent a letter about it to an old address of mine and it got sent back to them and despite having both my email and phone number, they did not try to reach me and just blocked my account and are now keeping thousands of Euros hostage. My phone charge bounced and my line got disconnected! I can't use my money for food nor bills! I tried contacting them an endless amount of times but they are ignoring me. I'm gonna file an official EU complaint against this behavior! Stay away from this bank.

I contacted Ing to make a complain on 31 may.

I have some pending cashbacks appearing in my app from the ing deals since november 2020 that are still no paid.
this is in total 7,05€

Also in april 2021 I found the easter eggs for the promotion easter hunt, i activated the deal and I made a purchase in zalando lounge. After doing this purchase i should have receive the 10€ cashback from the easter hunt action but i NEVER received the 10€ cashback from this action.

I called again 7 june because this is still no solved. They tell me to wait until the end of the week and it will all be solved. Here they tell me that they have a lot of problems with the ing deals not appearing and that a lot of people is calling about that

I called again 10 june because this is still no solved.They tell me to wait until the end of next week

I called again 18 june. Someone called Nicholas takes me the phone and when I say its a problem with Ing deals they hung up the phone, what a great service from Ing!!.
I have to call again and then they tell me that they cant do anything more and to make a complaint giving a bad feedback to Ing so then maybe it will be solved.

I wonder, what kind of service is this that after almost a month and 4 calls is still no solved and I have to give a bad feedback to see if then it will be solved??
This is a very dreadful service of Ing, what way is this of solving the problems?

Ing owes me 17,05€ and after almost one month complaining about this I still dont get this money. This is a shame, such a big bank working so bad.

A bank that consider people like its financial objects. This ING bank is just good in discrimination. The employees have no respect to the clients. All that matters to them is to suck money from people; no high education level....

If you are considering ING, please stop, save yourself the future trouble and find another bank. This is the worst bank I have ever dealt with. 10+ min hold every single phone call. Requested a call back? Good luck getting that call. They produced a wrong statement for a card that I had cancelled months back and made me pay for "miscellaneous" expenses, basically stole my money. 6 phone calls after promising a refund, still nothing. I give up. The worst bank in the world.

All that was said before , and Also, my bank account was bloqued for not reason , I show all the requiered documents, no answer my mails, and I can't get cash for my Payments , so Bad

I have opened my bank account more than TWO MONTHS ago, yet I have not received my bank card.
I'm in a foreign country, already closed my bank account in my home country. I'm almost out of cash. very unprofessional.

Following the DEPLORABLE services of ING bank, I made the decision to repay my mortgage before maturity and to close all my bank accounts as well as all my insurance contracts with this bank. The date was set for Wednesday October 14, 2020 at their Borgloon headquarters with Ms. Joke S. for the signing of the fences. We (myself and my wife) signed several documents and unfortunately could not have any copies. That same day, I also gave them my bancontact and Visa cards.
It is intended that after this date, i.e. October 15, 2020 and inadvertently, there was a financial transfer from the company Computershare to my account, which was officially closed ...
I was informed on December 16, 2020 by Computershare UK that by mistake had made a transfer (10/15/20) to my old ING account. I was never informed by ING about this financial transfer, despite my 40 years as a loyal customer ... What a poor thank you. I was informed through the company Computershare that the amount had been paid into this ING account.
Therefore, I ask to receive an official document from ING which mentions that all my ING insurance accounts and contracts were indeed closed on October 14, 2020 and also I ask them to pay as soon as possible the amount of 50.93 euros to my new BELFIUS account (which they have in their possession because another payment from ING was made after 14/10 because it did not want to give me the money in cash on October 14, 2020 ...) . Also to inform me if other amounts have been paid into my accounts after 10/14/2020.
I ask that this bank does NOT send me any advertising, either by post, by e-mail or by any haggling ....
Sincerely,