IPM Ltd Reviews 771

AVOID if you can. Absolutely terrible, disrespectful and ignorant.
No support with getting a fibreboard available in the area - email ignored.
I made an enquiry about parking spaces (July) - email ignored.
They've been aware of the problem with the main door for a while and still haven't fixed it, it's hard to get in and I just hope we won't be blocked outside one day.
Lack of manners and customer service skills from Hannah B. on the phone today. She gave me some information about the door replacement, that's the only positive comment I can make, whether she told me the truth or not I can't really tell cause I don't trust them anymore.
The case was passed to her manager Freddie L. few days ago, I am awaiting a response.

I've had a blocked drain for over 2-weeks. Affecting not only me but my next door neighbour too.

Contacted our property manager to look for a resolution, who swiftly moved me to his assistant. Initial response was within 48 hrs but since then I haven't heard anything back. Her phone goes straight to voicemail, no OOO emails from either.

I'm unable to wash my clothes and have to wash my dishes in old stagnant water. Notices have previously been put up from IPM about issues with drainage, hinting to a more foundational issue with the building/block. Issues that have clearly not been addressed.

I pay a service charge every quarter which isn't cheap and would like to know that this money is going towards a quality of living that is equal to the cost.

Excellent Customer Svc and incredibly professional. Joanne Martin in Purchaseledger is both super efficient, honest and her communication for any query is on point. Thank you Joanne !

Even just one star is far too high. No professionalism They don't respond to questions & complaints for months & then it's still not resolved. IPM. Is the most Incompetent company I've ever had the misfortune of encountering. THEY SHOULDN'T BE ALLOWED TO BE CALLED A PROPERTY MANAGEMENT COMPANY AS THEY DONT PROVIDE THE MINIMAL BASIC DUTIES THIS REQUIRES!!!!!!!!!!! AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We have moved to this Leeds property 2 months back and the lift is not working . We were struggling to carry all goods four floors by stairs as the property is semi furnished . When I enquired my neighbours about the lift , they said it’s not working for more than 4 months .. I’m keep sending mail to ipm.uk about the lift and there are no response. My partner had broke her toe finger and now she is struggling to climb four floors daily and we planned for a surgery in three weeks. Even I sent a mail explaining about the surgery and still I’m not receiving any response . I don’t know how my partner is going to struggle after the surgery. Really frustrating.

I have been trying to get IPM to resolve issues in my property since the beginning of 2024. Emails take months to be replied to, and I have yet to see any actual action taken to fix any of the reported issues, despite multiple chases.
Just to follow up on IPM's reply, I have already contacted their customer experience email address multiple times throughout the year and cc'd in specific staff.

Response same day from the property manager Kathleen who is immediately on the case to resolve our issues.

Communication from Kathleen of IPM is really great - She responds quick and is on the ball. Great work Kathleen.

Robyn at IPM has been great dealing with a fire at a managed property. Quick and effective when replying to communications and has helped out greatly during a difficult situation.

I recently had an issue with the TV reception in my flat. After I confirmed it was not an issue with only my flat Kathleen sorted a contractor who was out within 3 days and found the issue in another part of the building and sorted the problem there and then.
Fast turnaround and prompt replies to emails

I'm reaching out to all leaseholders who have been negatively affected by IPM. Their shocking lack of service and general negligence is one thing, but in taking over the management of our block ourselves, it has come to light that they have been historically double charging us - deducting money from our sinking fund and then charging us via our service charge for the same work. This is straight up theft. They have refused to work with us to resolve this matter despite providing the evidence themselves. Potentially they owe us thousands. I actively encourage all leaseholders to examine detailed accounts (xls spreadsheets that they have on record) and compare sinking fund expenditure against service charge expenditure. If they fail to comply then you have the right to instruct an independent solicitor to examine your accounts on your behalf, they then have to comply. Should they fail to comply and/or you discover illegal practices then you have the right to challenge them via tribunal. They are members of RICS and therefore should adhere to RICS membership guidelines and reguIations (see RICS website). If you feel they have breached industry guidelines then register a complaint with RICS. I shall be setting up a dedicated facebook forum for all of those who have suffered theft of sinking fund, excessive charges, obstruction of access to information and general negligence of duties by IPM as a service provider. I have been shouted at and insulted when politely requesting information as well as being denied that information. I shall be sharing recordings of those calls and other communication in due course. Watch this space for further details. Again I actively encourage all leaseholders to examine your accounts. This company is illegal and nefarious in its operations. I shall report back here with further details regarding forum/ contact info. Do not trust these people.

Do not buy or rent a property that IPM Ltd manage. Or think twice at the very least.

I have a leak into my apartment for 18 months which remains not fully resolved. I have had no main bedroom for this time period. I pay nearly £300.00 per month in service charges in addition to my mortage and ground rent at Alexandra House in Leicester. I have recently won an ombudsman case and awarded compensation for their poor service. The compensation reflected having made two official complaints, both of which were delivered outside the time stated on their website, other periods of non-communication were outside the RICS guidelines.

The last building manager, attempted to coerce me by claiming a seperate leak was my fault. She asked me to make an insurance claim for damage to a communal area when she had not even investigated my property or had any of her agents visit my property. In fact, she had already stated this was the fault of another apartment. This attempted action demonstrates the toxic culture in this toxic company that continues trading. One managing director, Danielle Parker, has been written to by signed-for post in complaint of this but has not had the decency to reply.

The management team are evasive, illusive and lacklustre in their duties in my experience. They rarely respond to emails in the necessary detail and give the bare minimum of information. One is always chasing for even minor work to be completed. They lack empathy to what for many regard as their home.

Crucially they lack professionalism and know-how in what one would class as larger developments. The reviews for smaller estates are more positive it seems.

Currently, our Grade II listed building has plants that have eroded the stone lintels that have been there since 1897 owing to their poor maintenance schedule. I reported this four years ago.
Despite being advised that they need to remove this sizeable tree hanging out of the building by Leicester City Council they have ignored this request. I have contacted both the management company, A and H Management, and the landlord, who have still ignored the repair protocol.

IPM also did not maintain pipes which flooded our main lobby for nearly two years which led to green mould appearing on all floors of the building adjacent to the leak.

We have numerous panes of broken glass in many doors around our complex, a constantly flooded bin area during rain, dog excrement litters the courtyard, and an ever-present pile of household large items waiting for disposal. As I type, we have had no security doors for the entire building for a week until they are able to organise tradespeople.

In fact, I have to submit a second complaint to the ombudsman owing to their poor service on our main gate. A temporary repair with cable ties for a gate weighing about a tonne has existed for around six-months, while the intercom for the entire 170 or so flats has been broken without repair since May 2024.

We have a considerable problem with anti-social activities and rough sleepers, and despite being advised by A and H Management at our last annual general meeting, they have not provided the security camera in our main lobby for over 9 months. A neighbour had her bike thrown from the 4th floor last week onto the courtyard and one of our valet staff was recently attacked. Still IPM Ltd do little to nothing to assist and make our living space a nicer place.

While their website may look impressive, and their portfolio, the people in this company appear to either be constrained by resources, or have too much work on to do what they ought to be doing in a reasonable and timely fashion. In my experience they use tradespeople from far away rather than local persons, most probably because they do not have the time to source these properly.

Finally, our apartment values have, in my view, plummeted dramatically owing to the poor condition of the building. An apartment once worth somewhere in the region of £120,000 sold for £70,000 recently.

IPM Ltd are a company that have consistently been under-performing for several years and there shows no sign of improvement. Our previous maintenance company were superb in comparison even though at the time I thought they were not the best. Our building has become a terrible place to live because of the neglect of basic upkeep.

They will add for those reading that I can contact customer care to resolve these issues but they have been well aware for several years and have failed to act.

Again, I would personally avoid this company at all costs despite the 50/50 level of good to bad reviews. I am an owner occupier of an apartment and have to move in response to their taking up maintenance as it is truly unbearable watching the decline of our what was a highly desirable facility.

I’ve recently had parking problems at my property, I got on to my contact at Doncaster
Robyn Thorpe, within a day she had sorted it all out. Perfect service.

IPM took over the management of my flat in a small block. When I came to sell, they were unable to provide a (legally required) Fire Risk Assessment. They took months to book one in, and have held up my sale for more than two months. The report is overdue, and they are unable to tell me when it will be available, therefore threatening my sale, leaving with severe financial consequences, and of course all the time breaking the law. Limited and curt communication, and very distressing.

Awful rip off, bad communications , no push back on charges, no proactiveness , charges ridiculous no concern if asking you for £1000 a month after delaying service charges demand as well so got with paying whole year in a few weeks, no backing to calculations or service charges. Absolutely awful. Series of incompetent managers, currently have Victoria who is unempathetic andc unable to answer questions provided effectively with no breakdown of charges provided when requested. Charges have doubled under them and excess by insurance increases from nothing to £10k to £50k whilst premiums rocketed.

I have had issues with my property since April 2024. The initial work took two months however this problem has got worse and no one wants to assist ….. promised calls back and having to chase via e-mail and calls as nothing happens.

When Natasha Haider took over the management of our block of flats there was a noticeable improvement in being able to contact the Managing Agency. She is professional, courteous and responds immediately to any issues concerning the property. There are situations which have been difficult to resolve as a result of having to work alongside a Housing Association Manager who hasn’t fulfilled certain requests. Natasha is diplomatic and deserves to be thanked for all her efforts in trying to keep everyone happy. A difficult task in itself. She is a credit to IPM.

I live on the 7th floor. The top floor. The lift was not working in April and May. I was heavily pregnant and eventually gave birth in my flat on my own with no medication or midwives present. Once again the lift is not working again in September. I’m isolated in my flat with a newborn. My health visitor could not visit because of the stairs lock being jammed. And the lift not working! This is unethical. I can’t carry my buggy on my own up 7 flights of stairs. All my calls and complaints are falling on deaf ears! I pay £1750 a month exc bills. This is the most inhumane situation I’ve ever experienced.

so dirty everywhere. No maintenance

Shocking service at our block of flats in Waterworks Yard.

Very frequent lift outages in a 7 floor building, the lift is currently out of service after being broken for over a month not too long ago. No clarity on when this issue will be addressed. The building is filthy and falling apart, we are having leaks in the same places consistently to the point that mushrooms have started growing from the ceiling. Issues are never properly addressed by contractors, the short-term fixes they carry out are always shoddy. There’s issues with security as the front door often breaks, and homeless people and drug users get in and intimidate residents. The conditions in this building are slum-like, and we have decided to move out due to this. Cannot believe leaseholders are paying for this.