IPM Ltd Reviews 771

BF in the company took the time to explain in details and in a very friendly way how the service charges in my specific situation work.
This has helped me to know what to expect and plan accordingly.

Both the Senior Property Manager (Kathleen Simpson) and Jade Hartley (Assistant Property Manager) went out of their way to hand deliver a garage fob to my tenant who is extremely vulnerable. It's wonderful knowing that there are still people with compassion who are willing to go out of their way. As a property manager myself I know how challenging our jobs are which makes this even more exceptional.

I contacted IPM due to an issue regarding accessing my apartment. Spoke to Caleb Taylor over the phone, who was extremely helpful and pleasant to deal with and solved my problem very quickly.

PG Poppleton
5 Belgravia Court

Very poor to deal with. They very rarely respond to e-mails. Left messages and no one calls back. Seem to have a high staff turnover as a new name to deal with every few months.

No one responds to messages, the problems with our property remain unresolved for years. We have a local drug dealer using our bin store because nothing has been done to fix the lock that broke (again) a year ago.
The communal boiler hasn't been maintained, now we need a new one. The list goes on

No running water for over 48 hours on our estate. IPM would not deal with the issue over the weekend as its "out of hours" an email was supposed to sent this morning and never was so the issue is highly unlikely to be sorted today! Completely ridiculous situation to be in in this day and age.

We have worked with IPM for a Number of years supplier them with Fire, CCTV, Emergency Lights, Telecoms and IT Services the site they look after. It is very easy to deal with all the Property Managers.

I live in Leeds and IPM are the block management company for the site. As our site has some issues that ipm have inherited from the previous PM company they are working close with us leaseholders to resolve these issues. As funds are tight they have made sure we are getting the right contractors for the correct cost but making sure most of all the works are 100%! This is what I like to hear and how things should be done. IPM for me are a great block management company to deal with and there work relationship on our site has been fantastic. from the main calls took from assistant managers to the property managers is great. I’d like to say Robyn Thorpe and Harvey Gee are 2 PM’s who help dearly.

Keep up the good work guys!

Very professional and helpful, a pleasure to deal with.

Avoid at all costs , they do not deal with complaints even following their procedure ,ignore you and just try to bully their way through do not want to listen or understand your position.Totally unprofessional AVOID IF POSSIBLE
Had contact from company will see if any imprivenent

IPM simply have to be one of the worst businesses I have encountered for poor comnmunication, lack of transparency, and general disregard that they treat leaseholders at Tate House, Leeds. Despite several requests for regular meetings, and sharing of important documentation, these have landed on deaf ears. If you can avoid IPM, please do so.

allways helpfull friendly staff on the end of the phone.

Very helpfull and polite people

Liverpool X1 The Edge - managed by IPM.
Our flat has been left without a hob for months, no hot water and no heating for a couple of weeks.
Took two months to come and fix my door which would not close properly. Black mould growing in bathrooms due to no ventilation.
Entire building was left with no WiFi for weeks DURING exam season.
Our entire flat has chased IPM up with phone calls and emails which they have continuously ignored for months, leaving us without basic necessities in a flat. We have also been told that we are getting no compensation for the broken hob or the lack of WiFi. We are third year students and all of these problems have greatly impacted our studies.
Communal areas of the building are disgusting and never cleaned.
Worst accommodation I have been in in Liverpool so far. Do not stay in any IPM managed property.

Recently put a tenant into Chatsworth court and been advised of alot of intercom issues, spoke to Robyn who clearly seems to be trying her best to resolve this and seems a contractor issue. She’s also offered to update my tenant for me, really appreciate the help and IPM.

cant thank Robyn enough for taking my calls, she really does go above and beyond. Spoken to her on many occasions throughout my old tenancy in Rhodesia court, really can’t thank her enough! Along with IPM being great too, really polite staff

Can’t thank Ipm, called many times about my sisters accommodation and ever issue has always been sorted, really polite staff, spoken to sue wilcox and Robyn Thorpe on several occasions and honestly couldn’t thank them enough.

Couldn’t think of a better management company

Great company

Purchased a fob from Robyn Thorpe, had a nightmare trying to get through and she went above and beyond,