Inspiring Vacations Reviews 

7,326
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 613 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and tour guides for being incredibly knowledgeable, professional, and genuinely helpful throughout their journeys. The booking process is often described as easy and user-friendly, with many appreciating the clear instructions and personalized assistance received. People consistently highlight the holidays themselves as well-organized, enjoyable, and providing exceptional experiences. However, some customers also noted issues with communication and customer service after their initial booking, experiencing unanswered emails, slow responses, or a lack of timely information. A few other people also felt that certain tour itineraries could be improved, mentioning concerns about the balance between activities or practical aspects like accommodating limited mobility or managing luggage.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Holidays

Clients share positive opinions on holidays, with many expressing excitement and anticipation for their... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, user-friendly, and... See more

Service

Customers consistently note positive experiences with service, praising the professional, caring, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more

Company replied

Rated 4 out of 5 stars

This is my first time booking with Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I... See more

Company replied

Rated 4 out of 5 stars

I have booked a trip with a friend of mine departing November 2026 still 5 months to go. So far so good until now, respond quickly to my (our) questions and keep in touch communications. Then, we real... See more

Company replied

Rated 4 out of 5 stars

This was the second seminar I had been to o & found the experience very good. Although it is easy to view online it was great being able to talk to someone & also view film of destinations.

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

About Inspiring Vacations

Written by the company

Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.

Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.

Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.

Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.

Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.

Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.

Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.

Our Promise

We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(7,326)

603 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Inspiring Vacations provided thorough up-to date feedback…

Inspiring Vacations kept me thoroughly informed with regular up-to-date notifications relevant to my trip...'very thankful for that.
The trip was great, with a professional, caring, informative, guide to lead us through the whole trip.
Good accommodation provided and excellent bus drivers all the way.

June 13, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Gary,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

This is my first time booking with

This is my first time booking with
Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I were trying to coordinate our bookings together from a distance.
I was contacted also by Kellie,to make sure I renew my passport before the trip.
So far I am very impressed by the company. I’m looking forward to my trip to Japan in October.
Trish

July 13, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Trish,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Gemma and Kellie were able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to them.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Booking process and tour options was great…

The whole booking process was great thanks to the staff who gave clear instructions on everything. We found a tour that offered what we were looking for at a reasonable price. I was a little concerned on my ability to use the portal but it was straight forward. In fact it covers everything I needed. I found the staff very helpful, polite and friendly. Our tour hasn’t commenced yet but I am confident I will have a fantastic time and that I will be a repeat customer. Thanks to the effort the team have put in.

July 7, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Maureen,

Thank you for your positive review!

We're proud to offer a straightforward booking process and happy to hear that the follow up provided by our Customer Support team ensured you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Good clear an explanative advise on the…

Good clear an explanative advise on the web page with back up assistance online which enabled me to complete my booking. The travel hub in your account aids and advise where your at in preparing for your trip
Am most impressed

July 11, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Anthony,

Thank you for your positive review!

We're proud to offer a straightforward booking process on our website and happy to hear that you enjoyed using the Traveller Hub.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

A great tour of Egypt and Jordan

Extremely well organised from the moment we arrived at the airport in Cairo. Excellent tour guides in Egypt and Jordan, who provided in-depth knowledge and history of their respective countries. Accommodation was of a high standard, adding to a thoroughly enjoyable experience.

May 29, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello JM,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday through Egypt and Jordan and had a great time.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello RhonT,

Thank you for your 5 star review!

We're thrilled to hear you enjoyed our presentations and found our products to be good value.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Great choice of tours & easy to use website and booking.

Easy to use website and the booking process.Gteat choice of tours.

July 11, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Anne,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Easy Peary

The website was very easy to follow and understand. I had no issue making my reservation and the follow up from IV has been great.

July 14, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Janet,

Thank you for your positive review!

We're proud to offer a straightforward booking process on our website and happy to hear that the follow up provided by our Customer Support team ensured you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

easy and straight forward to book and…

easy and straight forward to book and any questions raised where answered quickly

July 10, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Bryan,

We really appreciate you taking the time to leave a 5 star review. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Response to questions maling booking…

Response to questions maling booking easy

July 13, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Karl,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Great Customer Service

This is my first time dealing with Inspiring Vacations and I have already recommended to a couple of friends. Very user friendly booking process and received follow up phone call to see if I needed any further assistance.

July 13, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Lyn,

Thank you for your 5 star review!

We're proud to offer a straightforward booking process on our website backed by our Customer Support team which ensured you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 2 out of 5 stars

Changing payment schedule amounts

Th original payment schedule amount was altered after I made the initial deposit. A lot of cost was moved forward in the payment schedule. the payment schedule did not change - just the payment amount.

June 9, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Wally,

Thank you for bringing this to our attention.

We're very sorry to hear about your recent experience and will investigate the reasons behind this.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Lovely people to deal with and they…

Lovely people to deal with and they answered all our questions and concerns satisfactorily. Can’t wait till May 27 😊

July 9, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Geoff,

Thank you so much for taking the time to share your booking experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us in May 27

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Helpful Consultants

The consultants at the Perth Expo were very helpful and answered our questions well.

June 27, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Peter,

Thank you for your positive feedback!

We're proud to offer The Greatest Travel Show to our travellers and are thrilled to hear you had a fantastic time exploring the destinations showcased, seeing all the exciting offers and getting to meet our amazing staff members in Perth.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Great customer service

Great customer service, easy to contact for any questions

July 7, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Charlott,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Non availability of refund in case of…

Non availability of refund in case of inability to travel in 16 months due to permanent disability

July 7, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Rex,

Thank you for bringing this to our attention.

We recommend that all passengers purchase travel insurance to protect against unforeseen medical conditions or other unexpected circumstances that may affect their ability to travel on their planned tour. This can help cover any non-refundable funds paid if they need to cancel or amend their trip, subject to the terms and conditions of their policy.

Please reach out to our team if you would like assistance.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Informative & easy to navigate website…

Informative & easy to navigate website enhaced by friendly phone support

July 9, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Michael,

Thank you for your wonderful 5-star review!

We're thrilled to hear you found our website easy to use and that the booking process was smooth and straightforward. It's also great to know you had a positive experience with our Customer Care team during their follow-up call.

Kind Regards
Inspiring Vacations

Rated 5 out of 5 stars

Easy to deal with and prompt at…

Easy to deal with and prompt at respondingb

July 6, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Sue,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Great service…

Easy to navigate the website and fantastic follow up information covered all queries. The follow up phone call to confirm everything that had been booked and confirm the next steps made the whole experience feel very personal even though it was booked via a website.

July 5, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Debbie,

Thank you for your 5-star feedback!

We're proud to offer an easy-to-use website that makes the booking process simple and straightforward. We're also delighted to hear that you had a positive experience with our Customer Care team during their follow-up call.

We look forward to helping you create unforgettable travel memories and can't wait to have you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Service has been excellent so far

Service has been excellent so far, no complaints.

July 8, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Jean,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

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