IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more
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Review summary
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This is my first time booking with Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I... See more
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I have booked a trip with a friend of mine departing November 2026 still 5 months to go. So far so good until now, respond quickly to my (our) questions and keep in touch communications. Then, we real... See more
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This was the second seminar I had been to o & found the experience very good. Although it is easy to view online it was great being able to talk to someone & also view film of destinations.
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Company details
About Inspiring Vacations
Written by the company
Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.
Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.
Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.
Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.
Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.
Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.
Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.
Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.
Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.
Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.
Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.
Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.
Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.
Our Promise
We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.
Contact info
Level 2, 420 St Kilda Rd, 3004, Melbourne, Australia
- 1300 88 66 88
- support@inspiringvacations.com
- www.inspiringvacations.com
4.4
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Inspiring Vacations
Hello Sue,
Thank you so much for taking the time to share your experience with us!
We sincerely appreciate your feedback and look forward to having you travel with us soon.
Kind Regards,
Inspiring Vacations
Great service…
Easy to navigate the website and fantastic follow up information covered all queries. The follow up phone call to confirm everything that had been booked and confirm the next steps made the whole experience feel very personal even though it was booked via a website.
July 5, 2026
Reply from Inspiring Vacations
Hello Debbie,
Thank you for your 5-star feedback!
We're proud to offer an easy-to-use website that makes the booking process simple and straightforward. We're also delighted to hear that you had a positive experience with our Customer Care team during their follow-up call.
We look forward to helping you create unforgettable travel memories and can't wait to have you travel with us.
Kind Regards,
Inspiring Vacations
Reply from Inspiring Vacations
Hello Jean,
Thank you for your positive feedback!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.
We look forward to having you travel with us.
Kind Regards,
Inspiring Vacations
Great Guides and Good Tour, But Logistics and Markups Fall Short
We recently completed the 25-Day South Africa to the Serengeti & Masai Mara tour.
The Positives: The itinerary itself was quite well-paced and the accommodation was good. The guiding staff, Iggy (South Africa), Alex (Victoria Falls), and John (Tanzania) were all wonderful. Juma in Tanzania was truly exceptional—incredibly professional, knowledgeable, highly organised, with a fantastic sense of humour.
Areas for Improvement:
• Customer Service & Refunds: After paying in full, the tour price dropped by 15% the following day. When I requested the discount, the initial customer service representative declined it. It required escalating the issue to a supervisor to get the difference honoured, and the refund took two weeks to arrive.
• Arrival Transfer Logistics: Our arrival transfer was disorganised and stressful. The supplier in South Africa had incorrect flight details for us, so we received a message when we landed in Johannesburg saying our driver had been waiting for us in Cape Town. I sent through flight details which were booked by IV and was advised the driver had been “let go” and we would have to find our own way to the hotel when we arrived in Cape Town in 5 hours’ time, around 11pm. Four minutes later another message saying they could arrange another driver but we would have to pay them direct. After I replied and said this was not our issue and could they please sort it out, they said they would arrange another driver. Thankfully the driver was at the Cape Town airport to meet us.
• Optional Activity Pricing: We understand optional extra tours etc always have a premium added to the price, however the optional flight from Masai Mara to Nairobi was extremely overpriced. We paid AUD810 per person, the online rate was and still is USD221 or USD308 (Approx AUD320 / AUD 445) a difference of AUD490 / AUD 365 per person for a 45-minute flight!! I fed this back to the company and even though they said “We are committed to providing transparent and fair value to all of our travellers”, when I asked for transparency on how much they actually paid the supplier for our flights I received the reply “I understand your desire for transparency, however unfortunately we are unable to provide internal transactions or processes. I am unable to see this pricing due to security measures, as well” ……….. “the rate reflects our agreed pricing with our airline partners, which we apply consistently so that every traveller on the tour pays the same amount regardless of when they book. The price is set to ensure fair booking processes for all of our travellers, no matter when they opt into the optional transportation.” I looked at the website price for the next 12 months and it was the same as I listed above, USD221 or UDS308!!
• Tipping: The tipping process felt a bit confusing and stressful at times. Implementing a collective tipping kitty or including gratuities upfront would make the experience much smoother for guests.
Overall, it was a pretty good experience which could have been excellent with some refinement.
May 28, 2026
Unprompted review
Reply from Inspiring Vacations
Hello,
Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a good time.
We also appreciate your constructive feedback which we will forward to our relevant teams to ensure improvement for our future travellers.
Kind Regards,
Inspiring Vacations
Reply from Inspiring Vacations
Hello Nanda,
Thank you for your 5 star review!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience from start to finish.
Kind Regards,
Inspiring Vacations
Everything went smoothly no real issues…
Everything went smoothly no real issues and good contact over the phone.
July 7, 2026
Reply from Inspiring Vacations
Hello Dave,
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacations
Attentive experienced and great services
July 6, 2026
Reply from Inspiring Vacations
Hello Wun Kie,
Thank you so much for taking the time to share your experience with us!
We are delighted to hear that our staff were able to provide you with prompt and effective customer service.
Kind Regards,
Inspiring Vacations
Lovely service thankkk you :)
June 30, 2026
Reply from Inspiring Vacations
Hello Georgia,
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacations
Quality reliable well planned
Well planned tour good sight seeing not overlong travel periods many multiple night stays at one location quality accomodation courteous knowledgeable staff with good communication skills
July 6, 2026
Reply from Inspiring Vacations
Hello Kerry,
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacations
Taylor made booking over the very easy…
Taylor made booking over the very easy and quick
June 28, 2026
Reply from Inspiring Vacations
Hello Peter,
Thank you so much for taking the time to share your experience with us!
We are delighted to hear that Tayla was able to provide you with prompt and effective customer service.
Kind Regards,
Inspiring Vacations
Quick response to queries and appear…
Quick response to queries and appear just darn nice people to look after you.
June 30, 2026
Reply from Inspiring Vacations
Hello David,
Thank you for your kind words and positive feedback!
We’re thrilled to hear that our staff were able to assist with your Inspiring Vacation.
We’ll be sure to pass on your compliments to them
Kind Regards,
Inspiring Vacations
seamless experience
easy to book, good follow up, gives me confidence that the trip will be a good one!
July 4, 2026
Reply from Inspiring Vacations
Hello Suzanne,
Thank you for your positive feedback!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.
We look forward to having you travel with us.
Kind Regards,
Inspiring Vacations
Reply from Inspiring Vacations
Hello Madhura,
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacations
Very professional & extremely helpful
July 3, 2026
Reply from Inspiring Vacations
Hello Liz,
Thank you so much for taking the time to share your experience with us!
We sincerely appreciate your feedback and look forward to having you travel with us soon.
Kind Regards,
Inspiring Vacations
Easy to book
so easy to book and if you need help over the phone, they are so pleasant and helpful
July 4, 2026
Reply from Inspiring Vacations
Hello Joanne,
Thank you so much for taking the time to share your experience with us!
We are delighted to hear that our staff were able to provide you with prompt and effective customer service.
Kind Regards,
Inspiring Vacations
IV Holidays
We booked at the Perth travel show and all staff were wonderful, friendly and helpful
July 3, 2026
Reply from Inspiring Vacations
Hello Noeline,
Thank you for attending our event in Perth!
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
Kind Regards,
Inspiring Vacations
Booking & consequent dealings have been…
Booking & consequent dealings have been very easy.
July 3, 2026
Reply from Inspiring Vacations
Hello Pam,
Thank you so much for taking the time to share your experience with us!
We are delighted to hear that our staff were able to provide you with a great booking experience and will be sure to let them know!
Kind Regards,
Inspiring Vacations
We found the whole booking process…
We found the whole booking process quite easy.
We received our confirmation documentation quite promptly.
June 29, 2026
Reply from Inspiring Vacations
Hello Neil,
Thank you for your positive feedback!
We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.
We look forward to having you travel with us.
Kind Regards,
Inspiring Vacations
Good communication through phone call
Good communication through phone call. Would be better if I can get a reminder any outstanding matter need to be done on my side. Thank you.
June 29, 2026
Reply from Inspiring Vacations
Hello Yen,
We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!
In regards to outstanding items or anything required from you on our end, your Traveller Hub will alert you of these. We also do send out automated email reminders regularly as well as our relevant teams contacting you in regards to anything else needed.
Kind Regards,
Inspiring Vacations
A fantastic itinerary to experience…
A fantastic itinerary to experience Japan. Great communication leading up to our tour. Great value with flights included, comfortable hotels and transportation. Wonderful guide and overall loved this tour!
June 9, 2026
Unprompted review
Reply from Inspiring Vacations
Hello,
Thank you so much for taking the time to share your experience with us! We are delighted that you had such a great time on tour with us in Japan!
We sincerely appreciate your feedback and look forward to assisting you with another Inspiring Vacation again soon.
Kind Regards,
Inspiring Vacations
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