IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Level 2, 420 St Kilda Rd, 3004, Melbourne, Australia
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Inspiring Vacations
The booking process was made very simple by speaking to Maddie on the phone. She was very thorough and happily answered my questions.

Reply from Inspiring Vacations
I liked everything about the tour to Peru and Ecuador, apart from the following:
1) We requested the full itinerary of the tour and flight details when we booked, and despite several subsequent requests for this, we only received the details much later (in the case of the Galapagos leg, just before we flew there;
2) The Galapagos leg specified that we could each take just one small bag on boat trips between islands. However, the trip between Santa Cruz and San Cristóbal was a boat trip, and so we were concerned about how we were going to get the rest of our luggage there, as we were not returning to Santa Cruz. I emailed Inspiring Vacations from Guayaquil the day before we were to fly to Santa Cruz and told them we were very concerned about this - and asked them to reply immediately.
All we got was an email saying they'd respond within 3 days. After 3 days, I sent a further email insisting on a reply - and to cut a long story short, we only received a response after we'd returned to Sydney, and that response was that they'd respond within 3 days!!
It's only today that I received a final reply, and there is still no valid reason why my enquiry was ignored for such an extended period!

Reply from Inspiring Vacations
With reference to my previous review. We have been in touch with one member of your Support team to no avail. Unfortunately, zero understanding, no acknowledgement of the mistakes that have been made and I am finding it difficult to get my questions answered.
I would appreciate talking to someone else. So would welcome a phone call or an email from IV.

Reply from Inspiring Vacations
I had to wait for sales to open or call
me back to purchase or inquire about tours. It took a couple days to get a call back.

Reply from Inspiring Vacations
This was an extremely well organised small group tour.

Reply from Inspiring Vacations
Would have like my help when we cancelled our trip. Also you don’t book with Princess Cruises and we only cruise Princess. Would have preferred money back in our account rather than a credit

Reply from Inspiring Vacations

Reply from Inspiring Vacations
The tour was well organised. We experienced an extensive trip through 3 islands & were introduced to not only the language but to a variety of cultural experiences. Accommodation was great & the tour guide Keiji was exceptional! Thank you Inspiring Vacations. This was my 3rd tour with this company & I have booked a 4th for 2027.

Reply from Inspiring Vacations
As a 82 year old, first time solo traveller I cannot fault the 13 day Inspired Sri Lanka Solo trip I have just completed. From the start I had reassurance that I was to be accompanied at all times, including my big worry of being picked up at the airport. Our guide, Khancana had so much information to share, from history, practices, products and every day life. A special experience with some challenges, physically, for some one with short legs and a bit of a breathing problem with heights....Horton Plains really tested me and I would not have been able to achieve this without such caring help from both the guide and one fellow tourist. New friends, Great experiences, More insight into many sujects.

Reply from Inspiring Vacations
Entry into my last voyage.
From the advert in the west australian to my first
conversation with Kate, I knew this was going to be
the voyage to Japan I had been waiting for.
A complete tour from top to bottom, with time each day to stop and see the place, taste the food &
meet the People.
My experience with the staff was jovial & informative,
& although I am well in my eighties I was able to
manage the computer requirements without the assistance of my grandies.
This may well be my last voyage, to which I am looking
Forward to with great anticipation, roll on Nov 2026.
Laurie H
the

Reply from Inspiring Vacations
We just came back from our "25 Day Inspiring South America with Santiago Small Group Tour".
During the tour, we found there was a big price discrepancy for the optional tour - Tango Dinner Show. We paid AUD 264 per personx2=AUD 528 before the trip; while some other people who didn't book/paid the show in advance were offered USD 95 per person for the same show. According to the exchange rate USD 95= AUD 132.18, while we paid AUD 264 per person, about DOUBLE the actual price. The difference for 2 persons we paid is about AUD 264 more. We noticed we paid more for the other optional tours as well, however they seemed not as much difference as this one. We contacted Inspiring Vacations after the trip and the Customer Success Specialist refused to do anything about the extreme high price of the Tango Show.
Your reply sounded pathetic. You don't think you have any responsibility for that? The travellers like us put all our trust on you believing you did your due diligence on selecting the proper supplier, not the supplier that rips-off customers. You have local contacts so you should know the market. Even if you go to the website, you would find the approximate price, you would know double price didn't seem right, no matter what. Stop blaming others!

Reply from Inspiring Vacations
We have just finished the Wonders of Turkey with Gulet Tour and I can't speak higher of the holiday. Our tour guide Celal Ceylan (Jay) was amazing, so knowledgeable and passionate about his country! He tried hard to teach us some of his language even though we weren't very good learners and our driver Mr Harkan has to be the best driver in Turkey, he was so good at finding the best spots to drop us close to the attractions and always there to pick us top when we had finished, we felt extremely safe with him. Our only issue for the whole trip was the transfer from the airport to hotel which we had booked and paid for didn't wait for us.

Reply from Inspiring Vacations
We booked our Africa tour back in September 2025. We knew that we were staying on after and told Inspiring Vacation that was what we are doing. So we had 2 options get a refund for airfares and book our own or extend our flight back with a week. And they were going to come back to us with the options before they booked....Sigh , I just came back from 30 days in South America with them, which was a good trip with some hickups. Lo and behold I check our African trip and the flights are booked so now thy can only offer us a credit (which amount to $5600 for 2) and the other options you have to fill in paperwork for. Its totally frustrating, I understand a company has to grow but now we also have to deal with a call centre overseas, double frustrations. Obviously we like to book our flights sooner rather than later. Just watch out for this when you book if you have any slight variations they very set.

Reply from Inspiring Vacations
Great communication and value for money. This is the second time we've booked with them and it probably won't be the last.

Reply from Inspiring Vacations
easy to follow emails, good backup specialist internet consultants. well priced tours. pretty much complete

Reply from Inspiring Vacations
Great trip at a good discount but inflexible payment options. Have to pay in full 18 months before the trip

Reply from Inspiring Vacations
Our tour guide John was amazing. He went above & beyond for us. Nothing was a problem. He was very knowledgeable & very informative. Our accommodation was excellent & our bus was air-conditioned &very comfortable.

Reply from Inspiring Vacations
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.