Inspiring Vacations Reviews 

7,329
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 613 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and tour guides for being incredibly knowledgeable, professional, and genuinely helpful throughout their journeys. The booking process is often described as easy and user-friendly, with many appreciating the clear instructions and personalized assistance received. People consistently highlight the holidays themselves as well-organized, enjoyable, and providing exceptional experiences. However, some customers also noted issues with communication and customer service after their initial booking, experiencing unanswered emails, slow responses, or a lack of timely information. A few other people also felt that certain tour itineraries could be improved, mentioning concerns about the balance between activities or practical aspects like accommodating limited mobility or managing luggage.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Holidays

Clients share positive opinions on holidays, with many expressing excitement and anticipation for their... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, user-friendly, and... See more

Service

Customers consistently note positive experiences with service, praising the professional, caring, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more

Company replied

Rated 4 out of 5 stars

This is my first time booking with Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I... See more

Company replied

Rated 4 out of 5 stars

I have booked a trip with a friend of mine departing November 2026 still 5 months to go. So far so good until now, respond quickly to my (our) questions and keep in touch communications. Then, we real... See more

Company replied

Rated 4 out of 5 stars

This was the second seminar I had been to o & found the experience very good. Although it is easy to view online it was great being able to talk to someone & also view film of destinations.

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

About Inspiring Vacations

Written by the company

Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.

Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.

Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.

Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.

Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.

Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.

Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.

Our Promise

We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(7,329)

603 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt communication

Prompt communication. Ease of Booking.

June 3, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Denise,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

The booking process

The booking process was made very simple by speaking to Maddie on the phone. She was very thorough and happily answered my questions.

May 27, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Margaret,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Maddie was able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to her.

Kind Regards,
Inspiring Vacations

Rated 3 out of 5 stars

Communication needs a makeover and significant improvement

I liked everything about the tour to Peru and Ecuador, apart from the following:
1) We requested the full itinerary of the tour and flight details when we booked, and despite several subsequent requests for this, we only received the details much later (in the case of the Galapagos leg, just before we flew there;
2) The Galapagos leg specified that we could each take just one small bag on boat trips between islands. However, the trip between Santa Cruz and San Cristóbal was a boat trip, and so we were concerned about how we were going to get the rest of our luggage there, as we were not returning to Santa Cruz. I emailed Inspiring Vacations from Guayaquil the day before we were to fly to Santa Cruz and told them we were very concerned about this - and asked them to reply immediately.

All we got was an email saying they'd respond within 3 days. After 3 days, I sent a further email insisting on a reply - and to cut a long story short, we only received a response after we'd returned to Sydney, and that response was that they'd respond within 3 days!!

It's only today that I received a final reply, and there is still no valid reason why my enquiry was ignored for such an extended period!

May 12, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Cedric

Thank you for bringing this to our attention.

We're very sorry to hear about your recent experience and can see that a team member has been in touch with you regarding your concerns.

Kind Regards,
Inspiring Vacations

Rated 1 out of 5 stars

With reference to my previous review

With reference to my previous review. We have been in touch with one member of your Support team to no avail. Unfortunately, zero understanding, no acknowledgement of the mistakes that have been made and I am finding it difficult to get my questions answered.
I would appreciate talking to someone else. So would welcome a phone call or an email from IV.

June 5, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello,

Thank you again for bringing this to our attention.

We're very sorry to hear about your recent experience. I believe that our team have now assisted with your concerns.

We hope you have an enjoyable journey

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Vic,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 3 out of 5 stars

I had to wait for sales to open or call

I had to wait for sales to open or call
me back to purchase or inquire about tours. It took a couple days to get a call back.

May 26, 2026
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Reply from Inspiring Vacations

Hello Lynn,

Thank you for taking the time to review our service. I’m sorry that, due to the time difference, there was a delay in returning your call.

We do offer an easy-to-use website for times like these, however we understand that speaking with our knowledgeable and helpful sales team can provide a more personalised experience.

We look forward to welcoming you on your journey soon.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Great Small Group Touring

This was an extremely well organised small group tour.

May 18, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Renata,

Thank you for sharing your positive experience with us! We are pleased to know that you found the tour extremely well organized and enjoyed the small group tour.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Good knowledge

June 2, 2026
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Reply from Inspiring Vacations

Hello Merri,

We really appreciate you taking the time to leave a 5 Star review. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Would have like my help when we…

Would have like my help when we cancelled our trip. Also you don’t book with Princess Cruises and we only cruise Princess. Would have preferred money back in our account rather than a credit

June 1, 2026
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Reply from Inspiring Vacations

Hello Narelle

Thank you for your feedback.

We are sorry to hear that you had to cancel your booking, and we thank you for your patience and understanding during the cancellation process.

We hope to see you travel with us in the near future.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Very prompt service and easy to deal…

Very prompt service and easy to deal with

May 31, 2026
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Reply from Inspiring Vacations

Hello Richard

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

The tour was well organised

The tour was well organised. We experienced an extensive trip through 3 islands & were introduced to not only the language but to a variety of cultural experiences. Accommodation was great & the tour guide Keiji was exceptional! Thank you Inspiring Vacations. This was my 3rd tour with this company & I have booked a 4th for 2027.

May 15, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Glenda,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

As a 82 year old

As a 82 year old, first time solo traveller I cannot fault the 13 day Inspired Sri Lanka Solo trip I have just completed. From the start I had reassurance that I was to be accompanied at all times, including my big worry of being picked up at the airport. Our guide, Khancana had so much information to share, from history, practices, products and every day life. A special experience with some challenges, physically, for some one with short legs and a bit of a breathing problem with heights....Horton Plains really tested me and I would not have been able to achieve this without such caring help from both the guide and one fellow tourist. New friends, Great experiences, More insight into many sujects.

May 26, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Denise,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Khancana on your recent trip. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Entry into my last voyage

Entry into my last voyage.
From the advert in the west australian to my first
conversation with Kate, I knew this was going to be
the voyage to Japan I had been waiting for.
A complete tour from top to bottom, with time each day to stop and see the place, taste the food &
meet the People.
My experience with the staff was jovial & informative,
& although I am well in my eighties I was able to
manage the computer requirements without the assistance of my grandies.
This may well be my last voyage, to which I am looking
Forward to with great anticipation, roll on Nov 2026.
Laurie H

the

June 2, 2026
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Reply from Inspiring Vacations

Hello Laurie,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Kate was able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to them.

Kind Regards,
Inspiring Vacations

Rated 1 out of 5 stars

Beware Inspiring Vacations charges much higher price for optional tours

We just came back from our "25 Day Inspiring South America with Santiago Small Group Tour".
During the tour, we found there was a big price discrepancy for the optional tour - Tango Dinner Show. We paid AUD 264 per personx2=AUD 528 before the trip; while some other people who didn't book/paid the show in advance were offered USD 95 per person for the same show. According to the exchange rate USD 95= AUD 132.18, while we paid AUD 264 per person, about DOUBLE the actual price. The difference for 2 persons we paid is about AUD 264 more. We noticed we paid more for the other optional tours as well, however they seemed not as much difference as this one. We contacted Inspiring Vacations after the trip and the Customer Success Specialist refused to do anything about the extreme high price of the Tango Show.
Your reply sounded pathetic. You don't think you have any responsibility for that? The travellers like us put all our trust on you believing you did your due diligence on selecting the proper supplier, not the supplier that rips-off customers. You have local contacts so you should know the market. Even if you go to the website, you would find the approximate price, you would know double price didn't seem right, no matter what. Stop blaming others!

June 2, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Teresa,

Thank you for sharing your review.

We're sorry to hear that your experience with the optional tour pricing did not meet your expectations. We would like to take a moment to provide some clarity on how our optional tour pricing works.

The prices for our optional tours are set by our on-ground operators and are based on pre-paid rates, which are secured in advance to guarantee your spot on the experience. These rates are confirmed and locked in prior to departure, and are reflected in the price you pay when booking through us. When optional tours are purchased locally and on the day or with your guide, these are subject to availability and are priced at local instant purchase rates, which can differ from our pre-secured rates. Unfortunately, local availability is never guaranteed, and we are not always able to predict when or whether spaces will remain.

We're sorry to hear that this caused frustration during your trip, and please be assured that your feedback has been reviewed and shared with the relevant parties.

While we are not able to change your own experience, your feedback will allow us to improve how we interact and deliver our services in the future. We therefore really appreciate you taking the time to share this with us and remain committed to delivering outstanding customer service and inspiring travel experiences.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

We have just finished the Wonders of…

We have just finished the Wonders of Turkey with Gulet Tour and I can't speak higher of the holiday. Our tour guide Celal Ceylan (Jay) was amazing, so knowledgeable and passionate about his country! He tried hard to teach us some of his language even though we weren't very good learners and our driver Mr Harkan has to be the best driver in Turkey, he was so good at finding the best spots to drop us close to the attractions and always there to pick us top when we had finished, we felt extremely safe with him. Our only issue for the whole trip was the transfer from the airport to hotel which we had booked and paid for didn't wait for us.

May 14, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Robyn,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time.

To better assist you with your transfer issue, please reach out to our team directly with your contact information and any specific concerns you have. As this post does not have your contact details, we are unable to follow up with you directly.

We value your input and are committed to addressing your concerns.


Kind Regards,
Inspiring Vacations

Rated 2 out of 5 stars

We booked our Africa tour back in…

We booked our Africa tour back in September 2025. We knew that we were staying on after and told Inspiring Vacation that was what we are doing. So we had 2 options get a refund for airfares and book our own or extend our flight back with a week. And they were going to come back to us with the options before they booked....Sigh , I just came back from 30 days in South America with them, which was a good trip with some hickups. Lo and behold I check our African trip and the flights are booked so now thy can only offer us a credit (which amount to $5600 for 2) and the other options you have to fill in paperwork for. Its totally frustrating, I understand a company has to grow but now we also have to deal with a call centre overseas, double frustrations. Obviously we like to book our flights sooner rather than later. Just watch out for this when you book if you have any slight variations they very set.

June 3, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Mona,

Thank you for bringing your experience to our attention. We’re very sorry to hear about your recent tour, and we appreciate your feedback.

To better assist you, please reach out to our team directly with your contact information and any specific concerns you have. As this post does not have your contact details, we are unable to follow up with you directly.

We value your input and are committed to addressing your concerns.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Great communication

Great communication and value for money. This is the second time we've booked with them and it probably won't be the last.

June 2, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Keith,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

easy to follow emails

easy to follow emails, good backup specialist internet consultants. well priced tours. pretty much complete

April 6, 2026
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Reply from Inspiring Vacations

Hello Robert,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 3 out of 5 stars

Great trip at a good discount but…

Great trip at a good discount but inflexible payment options. Have to pay in full 18 months before the trip

May 27, 2026
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Reply from Inspiring Vacations

Hello Graham,

Thank you for taking the time to provide your feedback. We’re pleased to hear you have found a great tour from our selection and found it to be good value.

We appreciate your comments regarding the payment schedule and understand that paying in full well in advance can feel inflexible. This approach does, however, help us secure early commitments and offer highly competitive pricing on our trips.

We look forward to welcoming you on your trip.

Kind Regard
Inspiring Vacations

Rated 5 out of 5 stars

Korean UNESCO tour.

Our tour guide John was amazing. He went above & beyond for us. Nothing was a problem. He was very knowledgeable & very informative. Our accommodation was excellent & our bus was air-conditioned &very comfortable.

June 1, 2026
Unprompted review
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Reply from Inspiring Vacations

Hello Rita,

Thank you for your glowing 5 star review!

We are delighted to hear that you had a fantastic time with our tour guide John on your recent journey through South Korea. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

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