Inspiring Vacations Reviews 

7,329
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 613 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and tour guides for being incredibly knowledgeable, professional, and genuinely helpful throughout their journeys. The booking process is often described as easy and user-friendly, with many appreciating the clear instructions and personalized assistance received. People consistently highlight the holidays themselves as well-organized, enjoyable, and providing exceptional experiences. However, some customers also noted issues with communication and customer service after their initial booking, experiencing unanswered emails, slow responses, or a lack of timely information. A few other people also felt that certain tour itineraries could be improved, mentioning concerns about the balance between activities or practical aspects like accommodating limited mobility or managing luggage.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Holidays

Clients share positive opinions on holidays, with many expressing excitement and anticipation for their... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, user-friendly, and... See more

Service

Customers consistently note positive experiences with service, praising the professional, caring, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IV managed all tour elements well, including booking / helpful tips and general insights to tour Sri Lanka. A hitch at beginning with with our email contact, once rectified IV staff (who were lovely)... See more

Company replied

Rated 4 out of 5 stars

This is my first time booking with Inspiring Vacations.So far I am pleased with how the booking has progressed.Gemma was very helpful and pleasant to deal with on the phone.As my girlfriend and I... See more

Company replied

Rated 4 out of 5 stars

I have booked a trip with a friend of mine departing November 2026 still 5 months to go. So far so good until now, respond quickly to my (our) questions and keep in touch communications. Then, we real... See more

Company replied

Rated 4 out of 5 stars

This was the second seminar I had been to o & found the experience very good. Although it is easy to view online it was great being able to talk to someone & also view film of destinations.

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

About Inspiring Vacations

Written by the company

Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.

Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.

Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.

Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.

Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.

Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.

Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.

Our Promise

We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(7,329)

603 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

South Korea tour with John Lee

Our tour guide John Lee was truly an amazing person. The knowledge and his ability to explain all areas of our tour for 5 days was so inspirational that i would recommend this tour of south Korea to all travellers...thank you John....

May 28, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello,

Thank you for your lovely review!

We’re so pleased to hear you had a fantastic experience with our tour guide John on your recent trip through South Korea . A great guide can really enhance a journey, and we’re glad his knowledge and support helped make your holiday so memorable.

We look forward to welcoming you on another Inspiring Vacations tour soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

South Korea is a wonderful country…

South Korea is a wonderful country which exceeded our expectations. Incredible scenery, natural beauty and deep cultural experiences abounded over the 13 days we visited. Highly recommend you see it too.

June 1, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello RI,

Thank you for sharing your positive experience with us. We’re delighted to hear you enjoyed your holiday to South Korea and had an incredible time appreciating the natural beauty and cultural experiences of the country.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Friendly staff on the phone

May 30, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello John,

Thank you so much for taking the time to share your experience with us!

We are delighted to hear that our friendly staff were able to provide you with prompt and effective customer service.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Yep, easy to do

Yep, easy to navigate the booking process. email correspondence very quick and helpful.

May 25, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Alan and Linda,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

It was a wonderful and enjoyable…

It was a wonderful and enjoyable experience and will remember it for a very long time.

Justin was informative, energetic and demonstrated a real passion for his country and care for his customers.

However, more work is required to improve safety. On one occasion on the first day, the bus swerved violently. I reported this to Justin who later announced that it was due to the condition of the road. I then told Justin to instruct the driver to drive to conditions.

I noticed when sitting at the front of the bus that we were travelling faster than the speed limit at various times and have a photo of the speedometer above 100km/hr.

The driver was always polite and helpful but needs a firm reminder to travel safely at all times.

May 23, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Paul,

Thank you for your review, and we're really pleased to hear Justin made such a strong impression — his passion and care for the group clearly came through throughout the trip.

We do want to address your safety concerns directly. This is something we take seriously, and we're sorry that the driving gave you cause for concern on more than one occasion. We will be passing your comments on to our ground operator to ensure it is addressed with the driver. Safe and responsible driving is an expectation we hold for all operators we work with.

Thank you for bringing it to our attention, and we're glad that despite this, the overall experience was one you'll look back on fondly.

Kind regards,
Inspiring Vacations

Rated 1 out of 5 stars

Broken promises and terrible communication cost me time and money

I am writing this review prior to my trip due to an incredibly frustrating experience with Inspiring Vacations' flight booking portal and customer service. Immediately after booking, I noticed the flights loaded into my portal did not match what I selected; they included much longer layovers. I called within 10 minutes to fix this, but my experience over the next two days consisted of broken promises and missed call-backs:
Day 0, 9:35 pm: Told the flight specialist wasn’t in yet. Arranged a call-back for 10:35 am the next day due to my work commitments. The call never came.
Day 1, 10:50 am: I called them. I was assured a specialist would call within the hour, and the agent promised to follow up personally in 1.5 hours. No one called.
Day 1, 1:50 pm: I called again and waited on hold for 25 minutes. Despite warning them I had to return to work, I was left on hold and had to hang up.
Day 1, 4:00 pm: I called back and waited on hold for 46 minutes. I was finally told my tickets were already issued at 1:31 pm—well after my repeated attempts to reach them—and I would now have to pay a change fee. The specialist promised a change quote by the end of the day. It never arrived.
Day 2, 3:15 pm: Having received no email, I called again and waited on hold for another 45 minutes. The new specialist pushed the timeline out further, promising the quote in 24 to 48 hours. The problem is still unresolved. I am now stuck waiting to see how much they intend to charge me for an error that could have easily been fixed if their team had followed through on any of their promised call-backs. The lack of communication and accountability is completely unacceptable.

May 28, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Laura,

Thank you for bringing your experience to our attention. We’re very sorry to hear about your recent experience, and we appreciate your feedback.

To better assist you, please reach out to our team directly with your contact information and any specific concerns you have. As this post does not have your contact details, we are unable to follow up with you directly.

We value your input and are committed to addressing your concerns.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

The tour guide (Justin) is very helpful…

The tour guide (Justin) is very helpful on the travelers wellbeing & concerns. He provided detailed historical information to places we visited. He is enthusiastic on his jobs and made it more relaxing by cracking jokes. The driver is awesome as well. He drove through the mountains with ease & able to foresee and prevent road accidents. It’s really an “inspiring” tour. 😊

May 22, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Chris,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time on tour with your guide Justin.

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Overall good 3-4 stars but room for…

Overall good 3-4 stars but room for improvement. No welcome meeting. Suncheon Film Set was terrible, maps of some locations would have been helpful eg Busan. Food choices very limited on some days which showed some lack of advanced planning around holidays. Inspiring vacations was inconsistent in pre nights accom and transfers. I wanted to book but was told this tour didn’t qualify yet another person on our tour was able to get this. IV website was also frustrating to use if you were flying in under your own arrangements. I had to make a number of calls in the booking process to get IV to fill the things in on the website

May 28, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Kristen,

Thank you for sharing your experience with us.

We're sorry to hear that some things fell short while on tour and with your pre booking experience, and your valuable feedback has been noted.

Thank you again for taking the time to share your thoughts — it does genuinely help us improve. We hope South Korea left you with some great memories despite the bumps along the way.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

South Korea

Justin for South Korea was very thorough in his explanations with each attraction and helped to make the trip fun and exciting.
All the hotel locations were excellent.
Overall, very good experience.
The playing of the two movies was a nice added feature along with the travel booklet
Possibly, a few settlement attractions could be moved through a little more slowly so as to enjoy the attraction more thoroughly. Thank you!

May 22, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Ron,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Justin on your recent trip. A guide helps make the journey memorable and we are thrilled his efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 3 out of 5 stars

The tour guide and bus driver were…

The tour guide and bus driver were excellent.
However the company could have organised a meet and greet on the arrival night to the hotels and name tags to the whole group so that people get to know each other initially.
A few more nature tours could be included in the itinerary as well
Also other tour companies use a numbering system on the seats in the bus so that people move around more
I feel also that an air port pick up two days before especially if you are staying in the same hotel should be included as well .. other companies do this
Inspirational tours are difficult to contact once they have your money . A person of reference should be easily contactable
I will not recommend this company to any of my friends
Also a itinerary should be sent to all parties who are travelling and paid or easy access to it
Kind regards
Anne Swanson

May 28, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Anne Marie,

Thank you for your review and feedback, we're pleased to hear your tour leader and driver were a highlight of your time on tour with us.

We appreciate the suggestions around meet and greets, name tags, seat rotation, and nature inclusions - your feedback is valuable and will be passed on to our internal teams for continuous improvement.

We do want to mention that full itinerary details are available to all guests through our Traveller Hub once a booking is made and confirmed and then before travel for your Final Documents. We hope that's a helpful reference for anyone travelling with us in future. Our team is also reachable via phone, email, and live chat, and emergency contact details are included in all final documents for real-time support while on tour.

While we can't change your experience, we do hope there were moments from the trip you'll look back on warmly. We're sorry we didn't meet your expectations in full, and we appreciate you sharing your thoughts.

Kind regards,
Inspiring Vacations

Rated 4 out of 5 stars

Justin made our trip to S

Justin made our trip to S. Korea memorable. He has amazing knowledge about his country and shared it in an easy and fun way. We received a beautiful history book, cartoon style from Justin, transporting us through our journey. Our hotels were great, and we saw some amazing things. We had a wonderful travel group and our driver Mr. Kim did a fantastic job navigating the roads for us.
Justin and Mr.Kim were 5 star, I gave a four star with regard to Inspiring vacations but will approach them privately. All in all a good trip.

May 22, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Mandy,

Thank you for sharing your experience with us - it's lovely to hear that South Korea left such a strong impression!

Justin and Mr. Kim clearly made the trip something special, and we'll make sure your kind words reach them both.

We're also glad to hear the hotels and the wider group dynamic added to the journey. A great travel group can really make a trip, and it sounds like you had a great one.

Thank you again for travelling with us, and we hope to welcome you back for another Inspiring Vacation soon.

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Fast Paced Snap Shot of South Korea

We were able to do a fast pace highlight tour of South Korea.
Well organised and Justin gave us great history lessons, movies and the Choipedia comic history book was an excellent summary and made it easy to understand so much of the history of this nation.
It needs to be noted that there is a lots of time spent on the bus and the time in each location is very limited.
If you want a more immersive experience look at options to do this.
We had a great group of fellow travellers who make the journey interesting too.

May 28, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Glenys,

Thank you for sharing your positive experience with us! We are pleased to know that you enjoyed your holiday and had a great time on tour with your guide Justin!

We look forward to assisting you with your future travel plans and ensuring your next adventure is just as memorable.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

8 day South Korea tour. Well planned experience.

Well planned experience . Went smoothly no hassel from booking to the last day of trip. Our tour guide Justine well spoken English and knowledgeable on all aspects of the tour . Learned so much Korean history. Well organized on the itinerary first thing in the morning and what’s expected of next day . Very accommodating to all passengers . Shows concern and care to all group..

May 27, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Anita,

Thank you so much for your wonderful review! We're really pleased to hear your South Korea tour went smoothly from start to finish, that's exactly the experience we set out to create.

It's especially lovely to read your kind words about Justin - we'll make sure this feedback gets back to him.

We hope South Korea left you with memories to last a long time, and we'd love to welcome you back for another Inspiring Vacation soon!

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Awesome tour guide & driver (5/22 to…

Awesome tour guide & driver (5/22 to 5/30/2026). Provided detailed history of visited places with enthusiasm. Excellent driver from start to finish.

May 22, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Jeana,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Great experience

Great experience, Europe in a nutshell!
Mike Rice our tour leader has been an outstanding leader (20 day great European tour);he understood the dynamic of the group, fantastic at managing the pace to accommodate &suit everyone, polite with extensive local expertise.
Mike managed to take care of all logistics details, he's organised and punctual giving reassuring when needed thanks for guiding us through.

May 20, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Maria,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Mike on your recent trip to Europe. A guide helps make the journey memorable and we are thrilled their efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Amazing service from Tori

Tori has been fantastic to work with. Gets back to me very quickly and is very knowledgeable and helpful answering all my questions. Nothing is too much trouble

April 30, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Lydia,

Thank you for your kind words and positive feedback!

We’re thrilled to hear that Tori was able to assist with your Inspiring Vacation.

We’ll be sure to pass on your compliments to her!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

What a great holiday

What a great holiday
1. Coach drivers fantastic so excellent in driving and always so helpful
2 coach always clean and tidy
3local guides were very informative
4 accommodation was very good except for Ibis very small
5 Mike were do I start perfect gentleman
Very helpful in every way
Keeping 31 people in line is a job on its own but nothing was a problem for Mike
His knowledge is excellent in every way
His manner towards everyone was perfect
Would recommend Mike to anyone
Thank you for all your help
Ron and Diane Grenfell

May 1, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Ron and Diane,

What a lovely review to read! Thank you so much for taking the time to share your experience!

It's wonderful to hear that so many elements of the tour hit the mark for you both, from the drivers and the local guides through to the accommodation.

We'll make sure your comments are passed on to Mike and the team, they'll all be thrilled.

We hope to welcome you back on another Inspiring Vacation with us soon!

Kind regards,
Inspiring Vacations

Rated 5 out of 5 stars

Michael Rice (Mike) was tour leader on…

Michael Rice (Mike) was tour leader on our Great European Tour in May. Mike is efficient and reliable. His leadership contributed greatly to our enjoyment of the trip. His experience and knowledge enhanced our experience. He was always cheerful and helpful and we recommend him as a tour leader.

May 20, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Mary,

Thank you for your glowing review!

We are delighted to hear that you had a fantastic time with our tour guide Mike on your recent trip to Europe. A guide helps make the journey memorable and we are thrilled his efforts contributed to a great experience for you.

We look forward to seeing you travel with Inspiring Vacations again.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Easy early booking process then very…

Easy early booking process then very slow to update payments from Mint even though a Mint reference is the payment gateway confirmation.

Plus, you call me Lisa, still and my name is Kim and always has been since the day I was born.

May 21, 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Kim,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are glad to hear you had a mostly smooth experience.

We look forward to having yourself and your guests travel with us!

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

20 day great European Tour

This tour was energetic and full on as we visited so many countries in 18 days. Mike Rice, our tour guide, was professional, efficient , knowledgeable and very friendly which made the tour very enjoyable. He acknowledged and attended to each and every query and always appeared calm and in control, dealing with multiple personalities , abilities and disabilities. Thankyou to Mike for ensuring a smooth enjoyable tour.Cheers, Pat Sanders.

May 1, 2026
Unprompted review
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Pat,

Thank you for the lovely review and for travelling with us on our European tour!

We're really glad to hear the pace and variety of the itinerary hit the mark, and it's wonderful to read such great feedback about your guide Mike. A guide helps make the journey memorable and we are thrilled his efforts contributed to a great experience for you and will be sure to pass on your comments to him.

We look forward to seeing you travel with Inspiring Vacations again.

Kind regards,
Inspiring Vacations

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look