INSTAKICKSZ LTD Reviews 

194
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Unfortunately my trainers were very hard to source which lead to delays and me to write a bad review. Shortly after, I received a email from Sam explaining this and providing me with all tracking... See more

Rated 4 out of 5 stars

EDITED: originally I rated the store 1 star due to lack of communication however Sam reached out to me explained the cause of the delay and assured me a day I would receive my purchase. Once the ite... See more

Company replied

Rated 5 out of 5 stars

This is the first time I’ve used a service like this. I was after a Goyard tote but they’re hard to buy when the company doesn’t sell online and you don’t live anywhere near a Goyard boutique. Communi... See more

Company details

  1. e-Commerce Service

Written by the company

Exclusive Sneaker Store Sourcing Rare & Exclusive Products


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

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4.3

All reviews

(194)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Helped via DM when I was having trouble with clearpay, very friendly and professional shipped within a few days extremely happy and would purchase again.

April 11, 2022
Rated 5 out of 5 stars

The best in the game!

The best in the game!! Amazing customer service and quick delivery!! Never felt so satisfied before!! Truly impressive! Will definitely order again!!!

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Very trustworthy brought from here multiple times and would 100% recommend.

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Love this website!

Trustworthy, reliable and efficient company with a wide range of products available. They're also really easy to get in touch with - I highly recommend!

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

5* service

5* service. I ordered some Nike dunks and the quality is fabulous. They arrived within 7 days - earlier than I expected. The whole process was extremely easy. Service was fabulous. I will be ordering again soon. Would definitely recommend.

April 7, 2022
Unprompted review
Rated 4 out of 5 stars

I had some problems with this company…

I had some problems with this company for delivery!! And gave them 1 star before! But they care about my problem and fix it for me and hopefully I’ll receive my order this Friday! So now I’m happy they replied me and explained me what was going on with my order and it wasn’t they fault it was some issues with UPS !
I couldn’t edit my review and then I decided to write a new one and give them 4 stars 😜

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Sam always goes over & above to help.
I make so many last minute purchases and delivery is so quick & efficient.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Service of the highest quality

Could not recommend this business more! The whole process of choosing the shoes I want (they have a huge selection so it was very hard to choose) to the delivery process, it was a very smooth and efficient service. The team were quick to respond to any queries I had and ensured I was happy with my order. Will most definitely be buying my shoes from them again!

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, I’ve ordered from them a couple of times as they have all the latest Yeezys and Jordan’s, quick delivery and can’t beat their prices also very friendly whenever I’ve messaged them I’ve got a quick response overall I’m really happy that I found them on instagram 😊

April 6, 2022
Unprompted review
Rated 2 out of 5 stars

this company is very hit or miss!

this company is very hit or miss!! Will not be ordering again. First time I ever ordered (was unsure on the size and went with my normal uk size 4) they turned out to be a little too small, I stressed to the company that’d I’d like to just exchange them as I paid over £200 for Jordan which don’t even fit. He said there’s nothing he can do !! second time I ordered (knew my size I just went half a size up) had no issues. This time round my 3rd time ordering I messaged instakickz explaining how I’d like to order the panda dunks but in a ladies size and not juniors. Sam the owner said that that’s absolutely fine and that he will source a ladies size uk4.5. So I made an order, paid £10 for delivery waited a whole week for the shoes to come . They came and they were juniors which I said I didn’t want. So I messaged Sam again explaining the situation he told me I could send them back (pay for postage myself) and he will get the correct ones shipped out. I then spoke to someone else about it and turns out that @instakickz charge a silly amount when other websites do the shoes for a lot less (authentic websites) so not only did the wrong shoes came , I waited a whole week after paying £10 and later found out that juniors are cheaper to “source” . Not a very reliable company , wouldn’t recommend. There’s other Instagram pages that source shoes.

April 5, 2022
Rated 1 out of 5 stars

I paid for the shipping to much but I…

I paid for the shipping to much but I didn’t receive my order on time :(

April 4, 2022
INSTAKICKSZ LTD logo

Reply from INSTAKICKSZ LTD

Hi Hedie,

Thank you for your feedback. We are sorry to hear that you are not satisfied with the service.

As explained via SMS we source stock on demand and unfortunately due to the courier (UPS) delaying our parcels we've had a back log of orders.

We also offered a refund if the item is not with you by Friday.

Kind Regards

Sam - Instakicksz

Rated 3 out of 5 stars

Still waiting for my trainers

Still waiting for my trainers. Every time I send a message asking how long they’ll be I get ignored…..

April 3, 2022
Unprompted review
INSTAKICKSZ LTD logo

Reply from INSTAKICKSZ LTD

Hi there,

Thank you for your feedback. We are sorry to hear that you are not satisfied with the service.

All customers are informed via email in regards to delays. As we source 90% of our stock on demand delays do occur and this week we had an ongoing issue with UPS parcels.

Kind Regards

Sam - Instakicksz

Rated 5 out of 5 stars

PlayStation 5

Wow, I finally got my PlayStation 5. I’m so impressed with your service and I will always recommend you. Fast delivery it didn’t even take time before I got my order.

February 23, 2022
Unprompted review

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