Ordered Christmas Eve and received a few days later. Fast and reliable company. Highly recommend
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unfortunately my trainers were very hard to source which lead to delays and me to write a bad review. Shortly after, I received a email from Sam explaining this and providing me with all tracking... See more
EDITED: originally I rated the store 1 star due to lack of communication however Sam reached out to me explained the cause of the delay and assured me a day I would receive my purchase. Once the ite... See more
Company replied
This is the first time I’ve used a service like this. I was after a Goyard tote but they’re hard to buy when the company doesn’t sell online and you don’t live anywhere near a Goyard boutique. Communi... See more
Company details
Written by the company
Exclusive Sneaker Store Sourcing Rare & Exclusive Products
Contact info
United Kingdom
- www.instakicksz.co.uk
Genuine and Reliable Company
Ordered Christmas Eve and received a few days later. Fast and reliable company. Highly recommend
December 26, 2025
Great
Great, when in doubt I contacted Instakicksz through the instagram page, responses were quick and the individual was helpful and professional.
January 5, 2026
They were perfect in every way 👍
December 4, 2025
Purchase one Rimowa carry on
I purchased Rimowa carry on pink color, which is sold out everywhere. They have great service and ship my luggage so fast to US. I received my luggage in time for my trip. The luggage is brand new the same as the one I purchased from Rimowa US website.
Thanks INSTAKICKSZ Team. I would purchase from this store again.
November 12, 2025
Quick easy delivery, CS don't respond though.
Quick, easy and prompt delivery.
Customer service dinr respond to emails though and that's my only issue.
Everything else great.
July 30, 2025
Great service and communication
Purchased a pair of Travis Scott Jordans and an Essentials hoodie as a birthday present for my partner. Had great customer experience/communication throughout and products actually ended up arriving ahead of when I thought they would. Both items were in great condition too. Highly recommend this business and will definitely be back for another purchase.
May 12, 2025
Unprompted review
Labubu blind box and a Goyard card holder
Recently purchased a Labubu blind box and a pink Goyard card holder from this brand. Recommended by a friend and I was not disappointed. Items came quicker than expected too. Thank you so much I love them!!!!
April 26, 2025
Unprompted review
Placed multiple ordered from…
Placed multiple ordered from Instakicksz, always 100/100 service. Cannot fault this company, always polite, quick replies and everything is always legit/authentic. Thank you so much!! 😊
May 3, 2025
Unprompted review
I placed an order on April 9th (#10007)…
I placed an order on April 9th (#10007) and received a confirmation, expecting the item to be dispatched soon. However, five days later, I was surprised to receive a notice stating that my order was being refunded, even though I hadn't requested a refund and was still eager to receive the product.
Naturally, I went back to the website to check if it was still in stock, and sure enough, it was. But, here’s the kicker—the price had magically gone up. I reached out to customer service, but it's been crickets since then. So yeah, if you're looking for a company that excels at wasting your time and money, look no further. Definitely one to avoid.
April 18, 2025
Unprompted review
The item sent was incredibly poor…
The item sent was incredibly poor quality and I am not certain it was authentic- I returned the item and had £50 deducted as a return fee
February 11, 2025
Avoid this company like the plague
Avoid this company like the plague! Worst customer service ever. I've been waiting for nearly £300 in refunds since November, and they completely ignore emails with no other way to contact them.
They send expensive items without requiring a signature, so if the post office loses or misdelivers your parcel, it becomes your problem. They refuse to take responsibility and make you chase the refund yourself, fighting tooth and nail to get your money back.
I will never use this company again. If you're thinking of buying from them, save yourself the hassle—just don’t!
February 24, 2025
Unprompted review
Reply from INSTAKICKSZ LTD
Dear Cycy,
We appreciate all feedback, but we also believe in being fair and transparent. Your order was placed on November 28, 2024, and delivered on November 30, 2024, as confirmed by Royal Mail’s tracking and GPS data. When you first contacted us on December 9, you stated the parcel was stolen. Then, on December 12, you claimed it was delivered to the wrong address. Given these contradictions, it’s difficult for us to determine what actually happened.
As a business, we have to follow standard procedures. We submitted a claim with Royal Mail, and we are still awaiting their response. You mentioned that Royal Mail told you they accept liability, but we have yet to receive confirmation of this on our end. In cases like these, we also advise customers to report the matter to the police if theft is suspected.
At this point, we have no way of knowing whether you now have both the parcel and the refund you’re demanding. We can’t just issue refunds without confirmation from Royal Mail, as that would mean a free tracksuit at our expense. Once Royal Mail concludes their investigation, we will proceed accordingly.
If you have any further concerns, feel free to reach out.
Good delivery time
Package delivered earlier than expected which i was pleased with. Communication a bit bad as Package was delivered but I didn't receive a tracking number or link to track Package. Apart from that everything is okay, from quality of product to delivery time👌🏾 so big up yuhself
December 15, 2024
The best experience 💕 really friendly…
The best experience 💕 really friendly team and made my Travis Scott dreams come true. I’ve been looking for a while and Instakicksz came through. You will not find a service as fast, comparatively priced or considerate anywhere else.
May 9, 2024
Unprompted review
fab customer service couldn't recommend…
fab customer service couldn't recommend enough, was having trouble sourcing my order but took the time to email and let me know when they would have it by which is amazing 🤩
February 19, 2024
Cannot replace or warranty
Poor communication whilst chasing item up, had the coat a week and the zip has jammed up, got in touch with instakickz and as they only source the goods they weren’t very helpful and only offered £20 towards the repair, I won’t be using them again nor reccomending them, buy directly would be my advice at least that way you have somewhere to go back to, and after their reply they have confirmed there policy is 14 day return/exchange and even then there is a £30 fee, ridiculous really, so if you have a fault with something you can return it but it’ll cost you £30, if it’s after two weeks it’s tough you’re on your own, I’ll be sticking to shops from now on that actually care about their customers and service
December 28, 2023
Reply from INSTAKICKSZ LTD
Hi Lee,
Thank you for taking the time to share your feedback.
Upon reviewing our recent correspondence from January 21, 2024, it appears that the initial email ended up in our junk folder. I apologise for any inconvenience this may have caused. I'm glad that you reached out through our website, and we responded promptly to assist you.
Our core business model revolves around sourcing hard-to-find or sold-out items for our customers on demand. I understand that you purchased a Trapstar coat through our service, and I want to assure you that each item undergoes a thorough authentication and inspection process before dispatch.
I acknowledge your concern regarding the stuck zipper on the coat. We take quality control seriously, checking all zips, buttons, and ensuring the overall condition of the item before it reaches our customers. I understand that you contacted us on January 16, 2024, approximately two weeks after receiving the order, stating the issue with the zipper.
While our standard return/exchange period is 14 days, as a goodwill gesture, we offered to cover half the cost, up to £20, for a professional repair. I believe this is a fair compromise given the circumstances. Repairing a zipper typically costs around £15-20, and we are committed to honoring our promise if you choose to proceed with the repair.
It's important to note that as a service that sources items from various brands, we don't have control over the manufacturing process or the inherent quality of the products. We make this clear on our website to manage expectations.
I understand that your experience has been less than ideal, and I genuinely appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out. We value your business and aim to ensure your satisfaction.
Best regards,
Sam
That was great
That was great , I really appreciate you guys and definitely I will be buying more
January 2, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.