Ordered Christmas Eve and received a few days later. Fast and reliable company. Highly recommend
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Unfortunately my trainers were very hard to source which lead to delays and me to write a bad review. Shortly after, I received a email from Sam explaining this and providing me with all tracking... See more
EDITED: originally I rated the store 1 star due to lack of communication however Sam reached out to me explained the cause of the delay and assured me a day I would receive my purchase. Once the ite... See more
Company replied
This is the first time I’ve used a service like this. I was after a Goyard tote but they’re hard to buy when the company doesn’t sell online and you don’t live anywhere near a Goyard boutique. Communi... See more
Company details
Written by the company
Exclusive Sneaker Store Sourcing Rare & Exclusive Products
Contact info
United Kingdom
- www.instakicksz.co.uk
4.3
Excellent
194 reviews
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Fast service and responsive
Fast service and responsive
I was nervous about ordering with the Christmas deliveries but I received my order in two working days no problems.
Will be ordering again
December 19, 2023
Unprompted review
Significantly alter price
Significantly alter price, for next size up, and no response to messages
December 5, 2023
Reply from INSTAKICKSZ LTD
Hi Les,
Thank you for sharing your experience. To clarify, you initially ordered UGGs in UK4 for £314.99, and later requested to change them for a UK5. At the time of your purchase the UK5-7 sizes were listed at £349.99 due to needing to source them. We want to highlight that our pricing structure reflects the market dynamics – if items are in hand, we charge less, and if sourced on demand, we charge more.
It is also important to note that we don't "alter prices" once an order is placed, as that statement might be misleading. When you expressed the need to change to a UK5, we communicated via email, explaining the cancellation of the initial order and advised you to re-order the UK5 at the correct price. This approach ensures fairness in pricing, and unfortunately, we can't swap orders as it could lead to potential misuse where customers order the lowest-priced items and then request a size change.
This was not done to charge you more, and as evident from our reviews, we have a very happy client base. Everything was clear and explained to you directly via email.
As a goodwill gesture, next time you place an order, please send us an email, and we will provide you with an exclusive discount code. Thanks again for your understanding. If you have further questions or require assistance, please feel free to contact us.
Sam
Waist of money very uncomfortable
November 27, 2023
Reply from INSTAKICKSZ LTD
Hello Rizwana, we appreciate your feedback regarding your recent purchase. It's important to clarify that while we don't manufacture the shoes, our focus is on sourcing, authenticating, and delivering exclusive items. Your review, though product-specific, is valuable. However, describing the product without considering the overall service can be misleading. We take pride in delivering on time, as evidenced by your order placed on 26/11/2023, dispatched on 27/11/2023, and delivered on 29/11/2023. We aim for a comprehensive positive experience and encourage direct communication for future orders to ensure your satisfaction across all aspects. Thank you for choosing us.
Impressed!
This is the first time I’ve used a service like this. I was after a Goyard tote but they’re hard to buy when the company doesn’t sell online and you don’t live anywhere near a Goyard boutique. Communication was prompt and reassuring and I received the exact bag I was looking for within just 7 days! It was perfect- new with all the official packaging, tags and dust cloth. Highly recommend this site for anybody after hard-to-get, luxury items.
November 21, 2023
Unprompted review
Black trapstar jacket
Ordered my boy the black Trapstar jacket for his birthday and wow the updates I received about my delivery was brilliant always kept me up to date & the jacket was perfect he loves it thanks agen guys !!
October 25, 2023
Poor communication
EDITED: originally I rated the store 1 star due to lack of communication however Sam reached out to me explained the cause of the delay and assured me a day I would receive my purchase. Once the item was dispatched it did infact come the very next day! Would buy from here again!
Put an order in on the 29th October with standard delivery. Haven’t received any update or tracking code, I have emailed them twice and dm’d on Instagram and received no response! After hearing good reviews I’m quite disappointed and stuck on what to do! Poor communication.
October 29, 2023
Unprompted review
Reply from INSTAKICKSZ LTD
Hi Tamara,
I appreciate your honest feedback, and I want to extend my apologies for any dissatisfaction you may have felt. As a one-person operation managing all aspects of the business can sometimes lead to delays in response times, and I acknowledge that this has been a source of frustration for you.
I did respond to your initial email regarding a stock discrepancy and the specific pair you ordered being in a different storage unit. I understand that you needed the pair before 'the end of next week,' and I confirmed in our communication on November 7th that you would receive the order by Thursday or Friday.
The order was sent via Royal Mail Special Delivery and was delivered on Friday 10 November at 10:30am as promised. I'd like to highlight that there was communication between us from November 2nd to November 7th, addressing the stock discrepancy and providing updates on the delivery status.
I understand delays can be frustrating, and I apologise for any inconvenience caused during this process. To express my gratitude for your understanding and patience, I'd like to offer you an additional discount on your next order. Simply email us when you're ready to make a new purchase, and we'll provide you with a special code for the discount.
Thank you for your understanding.
Best regards,
Sam
Brilliant service
placed my order around midnight on the 30th of October and received it just before midday on the 1st of November, can't wait to order with them again
November 2, 2023
Unprompted review
Great service and selection of shoes
Great service and selection of shoes. Order came quick and great communication. Will order again.
October 30, 2023
Unprompted review
Really happy with the product
Really happy with the product however communication could have been abit better but I understand that it is a smaller business with a lot of customers
October 19, 2023
Kept me updated and my shoes arrived in…
Kept me updated and my shoes arrived in time when I needed them! Love them! Thank you :)
September 26, 2023
Always reliable
Always reliable , ordered quite a few times now , price is always fair and comes mega fast ✅
August 11, 2023
Unprompted review
Amazing company
Amazing company, speedy delivery and quick responses /easy communication. Also answered any question I asked. Will deffo order from here again❤️
August 11, 2023
Unprompted review
Prompt delivery of Goyard bag
Great experience, I really wanted a Goyard tote but since I don't live in London, this was difficult. I was worried about authenticity but needn't be. The bag arrived super quick and is 100% authentic. Would use the company again. Anna
August 8, 2023
Unprompted review
Arrived on time fair price great…
Arrived on time fair price great condition will use again for high end fashion
July 27, 2023
Reply from INSTAKICKSZ LTD
Hi Donna,
Thank you for your feedback. We are sorry to hear that you are not satisfied with the service however your review is MISLEADING.
Your order was placed and dispatched on the same day 16-06-2023. A delivery attempt was made the next day on 17-06-2023 (Saturday) which was missed and then the item got delivered on 19-06-2023 (Monday). Royal Mail do not deliver on a Sunday, and this review does not seem very fair when the item was sent for next day delivery.
(Tracking Number): SE238565577GB
You also state you are waiting on another three orders? We have not had any orders from you since your first order unless you are mixing us up with a different company? Please email us to resolve your matter.
Kind Regards
@instakicksz
On demand drip needed a tracksuit in…
On demand drip needed a tracksuit in time for my broskis funeral and send off and delivery exactly when it should of service and drip is highly rated
June 4, 2023
Still waiting on my item
May 7, 2023
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